Hi Virtual Tech,
I am reaching out on behalf of our team at the Manhattan Beach location
(1108 N Sepulveda Blvd) regarding an issue with an anesthesia machine.
The team reported that the pop-off valve on the VetLand anesthesia machine
in the dental suite (specifically the machine closest to the door on the
left-hand side) is getting stuck in the closed position.
As the team is currently in a transitory period and does not yet have
access to the EMSAR portal, I would like to start the troubleshooting
process for them. Please let us know the next steps for resolving this
issue.
Best regards,
--
Fantasia Waddell
Modern Animal <https://www.modernanimal.com/> | Facilities Program Manager
(925)421-8183
Culver City, CA
@modernanimal <https://www.instagram.com/modernanimal/>
4-13 Mburris spoke with Fantasia Waddell set appt for 12pm 4-14
4/13/26 RBerry- Updated due date. Parts delivered on 3/27/26 but WO was not released to ASC until 4/10/26
Delivered 1ZX737X30373372836 Friday March 27 Left at the Office at 10:04 A.M.
3/13/26 RBerry- Chattered: @Nicholas Willick This should be in incomplete status for parts to be ordered by L2.
3-10-26 RY new part needed to be ordered, part number 510-572A.3-3 Mburris email from POC to set Fantasia 3-10 9am
3-2 Mburris email sent to POC 3-10
3-2 Mburris called LM on Vmail
2/18/26 RBerry- Updated due date based on parts.
🔧Work Performed
3/10/26 removed old pop off valve,then found eclusion valve was not fitting correctly,spoke with emsar tech support,found that the pop off valve that was ordered was the wrong one,was advised to put the origional pop off valve back on,new eclusion valve needs ordered,will return when new ecclusion valve arrives.part needed 510-572a.
4/14/26 2nd visit removed old pop off valve,adjust flow meter knob,installed new pop valve,performed leak test,test ok,service complete
🔍Technician Findings
pop off valve needs replaced
⚠️Problem Description
Install APL Pop-off valve and leak test. https://www.ebiotrack.com/workorder.php?wo=71287
📋
Outbound to +19254218183
Completed Apr 13, 2026
4-13 Mburris spoke with Fantasia Waddell set appt for 12pm 4-14
📧
Email: EMSAR Request for service at MODERN ANIMAL MANHATTAN BEACH (Email to schedule service)
Completed Mar 2, 2026
To: fantasia.waddell@modernanimal.com
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at MODERN ANIMAL MANHATTAN BEACH (Email to schedule service)
Body:
Hi Fantasia Waddell,
I hope you're doing well. I wanted to inform you that we’ve received the tracking information for the parts required for your service. We’re now ready to schedule your appointment to complete the [repair/maintenance] on your Install APL Pop-off valve and leak test].
We curren
📋
Outbound to +19254218183
Completed Mar 2, 2026
3-2 Mburris called LM on Vmail
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 7, 2026
To: fantasia.waddell@modernanimal.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01341042Location: MODERN ANIMAL MANHATTAN BEACHAddress: 1108 N SEPULVEDA BLVD MANHATTAN BEACH, CA 90266-5954Device: Problem Description: Install APL Pop-off valve and leak tes
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 31, 2026
To: fantasia.waddell@modernanimal.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01341042Location: MODERN ANIMAL MANHATTAN BEACHAddress: 1108 N SEPULVEDA BLVD MANHATTAN BEACH, CA 90266-5954Device: Problem Description: Install APL Pop-off valve and leak tes
Mar 13, 2026 11:21am
@Nicholas Willick @David Carvalho
Should this be a follow-up or cloed out?
Apr 13, 2026 4:27pm
@Rhea Berry @Nicholas Willick
Rhea why did it take Michael 2 weeks to call the customer and schedule?
Nick
Does Rene know the process when an HCP work order is not completed and a part is needed? What status it needs to be in?
Apr 13, 2026 5:12pm
@Rhonnie Reeves On March 25 Melissa B moved the parts order to shipped and then to closed but the work order remained in Awaiting parts. Could you please do a little investigating?
📅
WO-01341042 - Virtual Tech - Field Repair - DD: 4/15/2026 - - MANHATTAN BEACH - MODERN ANIMAL MANHATTAN BEACH
Apr 14, 2026 3:00pm – 4:30pm
Work Order: WO-01341042
Account: Modern Animal Hospital
Customer Case Number:
Location: MODERN ANIMAL MANHATTAN BEACH
Address: 1108 N SEPULVEDA BLVD, MANHATTAN BEACH, CA 90266-5954
Manufacturer:
Model #:
Serial #:
Contact Name: Fantasia Waddell
Contact Phone: 925)421-8183
Contact Email: fantasia