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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349250 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Green Valley Animal Hospital — 654 Blue Prince Rd, Bluefield WV, 24701

Feb 3, 2026 → Feb 25, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Feb 9, 2026
✗ SLA Missed (11 biz days late)
Active: 15 biz days
Paused: 1 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Feb 26, 2026)
🏭 Customer Supplied Parts (1)
SLA Target
▶ Clock Running
Status: Created
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
5d
▶ Clock Running
Status: Scheduled
Feb 3 → Feb 10, 2026
5 business days (counted)
Running total: 5 of 4 biz days used
▶ Clock Running
Status: Completed
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 5 of 4 biz days used
▶ Clock Running
Status: Closed
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 5 of 4 biz days used
▶ Clock Running
Status: Incomplete
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 5 of 4 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Feb 10 → Feb 11, 2026
1 business day (not counted)
4d
▶ Clock Running
Status: Ready for Scheduling
Feb 11 → Feb 18, 2026
4 business days (counted)
Running total: 9 of 4 biz days used
▶ Clock Running
Status: Assigned
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 9 of 4 biz days used
6d
▶ Clock Running
Status: Scheduled
Feb 18 → Feb 26, 2026
6 business days (counted)
Running total: 15 of 4 biz days used
Created: Feb 3, 2026 Completed: Feb 26, 2026
Business Days Used 15 / 4
0 4d budget +11d over
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Feb 3 → Feb 3 Created ▶ Running 0 0 / 4
Feb 3 → Feb 3 Ready for Scheduling ▶ Running 0 0 / 4
Feb 3 → Feb 3 Assigned ▶ Running 0 0 / 4
Feb 3 → Feb 10 Scheduled ▶ Running 5 5 / 4
Feb 10 → Feb 10 Completed ▶ Running 0 5 / 4
Feb 10 → Feb 10 Closed ▶ Running 0 5 / 4
Feb 10 → Feb 10 Incomplete ▶ Running 0 5 / 4
Feb 10 → Feb 11 Awaiting Parts ⏸ Paused 1 —
Feb 11 → Feb 18 Ready for Scheduling ▶ Running 4 9 / 4
Feb 18 → Feb 18 Assigned ▶ Running 0 9 / 4
Feb 18 → Feb 26 Scheduled ▶ Running 6 15 / 4
Dispatch 0.0d
Material Management 2.0d
Coordinators 15.8d
Field Work 0.2d
Incomplete 0.0d (excluded)
Billing 1.5d
✗ SLA Missed
Dispatch
0.0 days
Material Management
2.0 days
Coordinators
15.8 days
Over SLA
Field Work
0.2 days
Incomplete (excluded from total)
0.0 days
Billing
1.5 days
Over SLA
Created: Feb 3, 2026 Due: Feb 17, 2026 Completed: Feb 26, 2026 (8 days late)
📅
16.2 days Total Age
⏱️
5.6d in Scheduled Longest Stage
🔄
17 transitions Status Changes
⚠️
11.6d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Feb 9, 2026
Visit 2 Feb 25, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00564449
Repair
Closed
Zone 2 NWD Table not going up or down. Platform Scale need calibrated. 50 lbs of certified weight will be needed. If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
Priority
Standard
Origin
Web
Reason
New Case
Contact
Clarissa Proffitt
Owner
Jessica Sells
Created
Feb 2, 2026
Work Orders from this Case (2)
WO-01349250 (current) Invoiced
Repair • Todd Fogiel
Created: Feb 3, 2026 • Closed: Feb 25, 2026
WO-01349251 Invoiced
Repair • Todd Fogiel
Created: Feb 3, 2026 • Closed: Feb 9, 2026
Completed with significant delays
Invoiced • 193 days old
🚨
Primary Delay 5.6 days stuck in "Scheduled"
⏱️
Total Delay 11.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.8d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Scheduled
10.8d / 2.0d SLA
Incomplete
0.0d
Awaiting Parts
2.0d / 3.0d SLA
Completed
0.2d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
1.2d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
WO Correction Needed
0.2d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/18 MOwens Clarissa Proffitt called in and said they received the parts. I offered the first available opening on the tech's calendar of Wed. 2/25 with arrival between 3-5pm. She said that will work for the location.

Your shipment

1ZE444250370542111

 Delivered On

Friday, February 13 at 9:35 A.M. - Inside Delivery


02/11/2026 EMartin

Order No: 754495

Customer PO No: SR1530610

Customer: CareVet LLC

Service Request NO: 1530610

 

Ship To Name: Green Valley Animal Hospital

Ship To Address: 654 Blue Prince Rd    

Ship To City/State: Bluefield, WV 24701

Waybill (Tracking #): 1ZE444250370542111

Carrier: UPS-Parcel-Ground

  

The following items have shipped from Midmark Corporation on: 11-FEB-2026



LINE NO: 1.1 QTY: 1 ITEM: 002-1103-00 SERIAL #: DESCRIPTION: KIT, ACTUATOR CONTROLLER, CANIS MAJOR

2/3 MOwens Called and spoke to Clarissa Profitt. Scheduled the visit for the first available opening on next Mon.2/9 

2/3/2026jsells

spoke Clarissa with and I gave the work order number and let them know a coordinator would be calling them to schedule

🔧 Work Performed
Unit cover removed No movement Power at outlet confirmed Power to control box confirmed Dead control box Scale calibrated Conferred with customer and tech support Parts ordered 2/25/26 Unit covers removed Old control box removed New control box installed Unit cycle tested
🔍 Technician Findings
Unit located Serial number of non functioning unit is: DMM-1696-07 2/25/26 Unit located Parts located
⚠️ Problem Description
Zone 2 NWD Table not going up or down. Platform Scale need calibrated. 50 lbs of certified weight will be needed. If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄 Description
Midmark Canis Major Vet table (CMDT-60, CMDT-WS-60)

Timeline

📞
Case Linked Feb 2, 1:49 PM
Case Number: 00564449
Subject: Repair
Status: Closed
📋
▶
2 Work Order Created Feb 3, 9:33 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
2 Technician Assigned Feb 3, 11:18 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 42m
🗓️
▶
2 Status: Scheduled Feb 3, 1:00 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-02-09T20:00:00.000+0000
⚠️ 5.0 business days
🔩
Parts Added Feb 9, 3:42 PM
Type: Parts
Status: Open
Qty: 1
🚗
▶
4 3x Travel Added Feb 9, 10:36 PM
3x Travel Added → Status: Completed → Parts Requested → Status: Awaiting Parts
✔️
Status: Completed by Todd Fogiel
From: Scheduled, Completed, Closed
To: Completed, Closed, Incomplete
Duration in Previous: 6d 9h, 0m
📦
Parts Requested
Order: 00090011
Status: Closed
📦
Status: Awaiting Parts by Todd Fogiel
From: Incomplete
To: Awaiting Parts
Duration in Previous: 1m
⏱️
2x Labor Added Feb 9, 10:42 PM
Type: Labor, Travel
Status: Open
Qty: 2.25, 125
⏳ 2.2 business days
📅
Status: Ready for Scheduling by Erin Martin Feb 11, 2:29 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 1d 15h
⚠️ 5.0 business days
👷
▶
2 Technician Assigned Feb 18, 2:31 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7d 0h
📅
▶
2 Dispatch Scheduled Feb 18, 2:39 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 7m
⚠️ 6.0 business days
✔️
Status: Completed by Todd Fogiel Feb 25, 7:07 PM
From: Scheduled
To: Completed
Duration in Previous: 7d 4h
🚗
5x Travel Added Feb 25, 8:30 PM
Type: Travel, Labor
Status: Open
Qty: 145, 125, 2.25, 3.5
🏁
Status: Closed by Todd Fogiel Feb 25, 8:37 PM
From: Completed
To: Closed
Duration in Previous: 1h 29m
⏳ 2.4 business days
📄
▶
3 Status: Ready to Bill Feb 27, 5:05 PM
Status: Ready to Bill → Status: Billing Review → Status: WO Correction Needed
💵
Status: Billing Review by Nancy Suarez
From: Ready to Bill
To: Billing Review
Duration in Previous: 1m
✏️
Status: WO Correction Needed by Nancy Suarez
From: Billing Review
To: WO Correction Needed
Duration in Previous: 1m
🏁
Status: Closed by Todd Fogiel Feb 27, 9:01 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 3h 52m
⏳ 1.4 business days
📄
Status: Ready to Bill by Nancy Suarez Mar 2, 5:05 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 20h
📨
Status: Invoice Pending by Nancy Suarez Mar 3, 12:14 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 19h 8m
💰
Status: Invoiced by Nancy Suarez Mar 3, 12:20 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 5m
🚨 89.0 business days
🧾
Invoice Created Jul 8, 5:01 PM
Invoice Number: SM-255456

Bottlenecks

Scheduled
Duration: 5.2 business days (threshold: 2.0 business days)
Exceeded by 3.2 business days
Ready for Scheduling
Duration: 4.6 business days (threshold: 1.0 business days)
Exceeded by 3.6 business days
Scheduled
Duration: 5.6 business days (threshold: 2.0 business days)
Exceeded by 3.6 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.9 business hours

🔗 Related Artifacts

📞
Case 00564449
Closed
📦
Parts Order 00090011
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Todd Fogiel
Scheduled
Feb 25, 3:30 PM
Created
Feb 3, 9:33 AM
Invoice #
SM-255456

Work Details (11)

Name Type Status Qty Amount Date
WL-03097983 Parts Open 1 $0.00 Feb 9, 3:42 PM
WL-03098577 Travel Open 84 $0.00 Feb 9, 10:36 PM
WL-03098578 Labor Open 1 $110.00 Feb 9, 10:36 PM
WL-03098579 Labor Open 2 $0.00 Feb 9, 10:36 PM
WL-03098585 Labor Open 2.25 $0.00 Feb 9, 10:42 PM
WL-03098586 Travel Open 125 $230.00 Feb 9, 10:42 PM
WL-03120329 Travel Open 145 $0.00 Feb 25, 8:30 PM
WL-03120330 Travel Open 125 $230.00 Feb 25, 8:30 PM
WL-03120331 Labor Open 2.25 $0.00 Feb 25, 8:30 PM
WL-03120332 Labor Open 3.5 $0.00 Feb 25, 8:30 PM
WL-03120333 Labor Open 1 $110.00 Feb 25, 8:30 PM

Details