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WO-01349251 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Green Valley Animal Hospital — 654 Blue Prince Rd, Bluefield WV, 24701

Feb 3, 2026 → Feb 9, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Feb 9, 2026
✗ SLA Missed (1 biz days late)
Active: 5 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Feb 10, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
5d
▶ Clock Running
Status: Scheduled
Feb 3 → Feb 10, 2026
5 business days (counted)
Running total: 5 of 4 biz days used
Created: Feb 3, 2026 Completed: Feb 10, 2026
Business Days Used 5 / 4
0 4d budget +1d over
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 3 → Feb 3 Created ▶ Running 0 0 / 4
Feb 3 → Feb 3 Ready for Scheduling ▶ Running 0 0 / 4
Feb 3 → Feb 3 Assigned ▶ Running 0 0 / 4
Feb 3 → Feb 10 Scheduled ▶ Running 5 5 / 4
Dispatch 0.0d
Coordinators 5.6d
Billing 1.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
5.6 days
Over SLA
Billing
1.3 days
Over SLA
Created: Feb 3, 2026 Due: Feb 9, 2026 Completed: Feb 10, 2026 (on time)
📅
5.5 days Total Age
⏱️
10.3d in 07e-Partial Project Longest Stage
🔄
10 transitions Status Changes
⚠️
5.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00564449
Repair
Closed
Zone 2 NWD Table not going up or down. Platform Scale need calibrated. 50 lbs of certified weight will be needed. If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
Priority
Standard
Origin
Web
Reason
New Case
Contact
Clarissa Proffitt
Owner
Jessica Sells
Created
Feb 2, 2026
Work Orders from this Case (2)
WO-01349250 Invoiced
Repair • Todd Fogiel
Created: Feb 3, 2026 • Closed: Feb 25, 2026
WO-01349251 (current) Invoiced
Repair • Todd Fogiel
Created: Feb 3, 2026 • Closed: Feb 9, 2026
Completed with minor delays
Invoiced • 193 days old
🚨
Primary Delay 10.3 days stuck in "07e-Partial Project"
⏱️
Total Delay 5.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Scheduled
5.2d / 2.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
11.5d
Ready to Bill
1.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/12 NSuarez awaiting on WO-01349250

2/3 MOwens Called and spoke to Clarissa Profitt. Scheduled the visit for the first available opening on next Mon.2/9 

🔧 Work Performed
Unit located Customer confirms scale accuracy issue Didn’t appear to be a Midmark product Confirmed with tech support it is not a PDF manual for a jorvet j825pm states I need a minimum of 125 lbs weights. Information relayed to customer
🔍 Technician Findings
Unit located Not labeled as a Midmark product Confirmed it is a not a Midmark product
⚠️ Problem Description
Zone 2 NWD Table not going up or down. Platform Scale need calibrated. 50 lbs of certified weight will be needed. If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!

Timeline

📞
Case Linked Feb 2, 1:49 PM
Case Number: 00564449
Subject: Repair
Status: Closed
📋
▶
2 Work Order Created Feb 3, 9:37 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
2 Technician Assigned Feb 3, 11:19 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 40m
🗓️
▶
2 Status: Scheduled Feb 3, 1:00 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-02-09T20:00:00.000+0000
⚠️ 5.0 business days
⏱️
▶
2 Labor Added Feb 9, 10:46 PM
Labor Added → Status: Completed
✔️
Status: Completed by Todd Fogiel
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 6d 9h, 0m
⏳ 3.2 business days
📋
Status: 07e-Partial Project by Nancy Suarez Feb 12, 4:44 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 17h
🚨 10.9 business days
📄
▶
2 Status: Ready to Bill Feb 27, 5:05 PM
Status: Ready to Bill → Status: Billing Review
💵
Status: Billing Review by Nancy Suarez
From: Ready to Bill, Billing Review
To: Billing Review, 07e-Partial Project
Duration in Previous: 1m, 0m
⏳ 1.9 business days
📄
Status: Ready to Bill by Nancy Suarez Mar 2, 5:05 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 23h
📨
Status: Invoice Pending by Nancy Suarez Mar 3, 12:14 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 19h 8m
💰
▶
2 Status: Invoiced Mar 3, 12:20 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-255456

Bottlenecks

Scheduled
Duration: 5.2 business days (threshold: 2.0 business days)
Exceeded by 3.2 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.9 business hours

🔗 Related Artifacts

📞
Case 00564449
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Todd Fogiel
Scheduled
Feb 9, 3:00 PM
Created
Feb 3, 9:37 AM
Invoice #
SM-255456

Work Details (1)

Name Type Status Qty Amount Date
WL-03098591 Labor Open 0.5 $110.00 Feb 9, 10:46 PM

Details