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WO-01349401 ↗ ServiceMax

LIFESTAR AMBULANCE SERVICE, INC. - VA • Repair • P7

📍 LIFESTAR AMBULANCE SERVICE - SERVICE — 300 North Main St., Emporia VA, 23847

Feb 3, 2026 → Jun 29, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Feb 12, 2026
✗ SLA Missed (44 biz days late)
Active: 51 biz days
Paused: 50 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Jun 29, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Feb 3 → Feb 4, 2026
1 business day (counted)
Running total: 1 of 7 biz days used
⏸50d
⏸ Clock Paused
Status: Awaiting Parts
Feb 4 → Apr 16, 2026
50 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Apr 16 → Apr 17, 2026
1 business day (counted)
Running total: 2 of 7 biz days used
▶ Clock Running
Status: Assigned
Apr 17 → Apr 20, 2026
1 business day (counted)
Running total: 3 of 7 biz days used
48d
▶ Clock Running
Status: On Hold
Apr 20 → Jun 29, 2026
48 business days (counted)
Running total: 51 of 7 biz days used
▶ Clock Running
Status: Assigned
Jun 29 → Jun 29, 2026
0 business days (counted)
Running total: 51 of 7 biz days used
Created: Feb 3, 2026 Completed: Jun 29, 2026
Business Days Used 51 / 7
0 7d budget +44d over
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Feb 3 → Feb 3 Created ▶ Running 0 0 / 7
Feb 3 → Feb 4 L2 Screening ▶ Running 1 1 / 7
Feb 4 → Apr 16 Awaiting Parts ⏸ Paused 50 —
Apr 16 → Apr 17 Ready for Scheduling ▶ Running 1 2 / 7
Apr 17 → Apr 20 Assigned ▶ Running 1 3 / 7
Apr 20 → Jun 29 On Hold ▶ Running 48 51 / 7
Jun 29 → Jun 29 Assigned ▶ Running 0 51 / 7
Dispatch 1.1d
Material Management 51.0d
Holding 48.6d (excluded)
Coordinators 3.6d
Field Work 0.0d
Billing 6.3d
✗ SLA Missed
Dispatch
1.1 days
Over SLA
Material Management
51.0 days
Over SLA
Holding (excluded from total)
48.6 days
Coordinators
3.6 days
Over SLA
Field Work
0.0 days
Billing
6.3 days
Over SLA
Created: Feb 3, 2026 Due: Apr 24, 2026 Completed: Jun 29, 2026 (65 days late)
📅
101.6 days Total Age
⏱️
51.0d in Awaiting Parts Longest Stage
🔄
9 transitions Status Changes
⚠️
56.4d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00563480
EMS L2 Review
Closed
Q-00032262 Stryker 6506 cot S/N 131040375 3 hrs. labor, if needed 2 button assemblies, 650600010016 1 foot end fastener assembly, 6500-002-013S 16 leg bearings, 6500-101-327 Stryker 6506 cot S/N 140239478 2 hrs. labor, if needed, 1 Gas spring, 6500-031-077 1 Yoke, 6060-032-038 1 control board, 6500-102-014 1 battery terminal, due to new style connectors. No adaptor I'm aware of, 6500-102-216
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jason Slagle
Owner
Jessica Sells
Created
Jan 29, 2026
Work Orders from this Case (2)
WO-01349401 (current) Canceled
Repair • Todd Fogiel
Created: Feb 3, 2026 • Closed: Jun 29, 2026
WO-01349403 Invoiced
Repair • Todd Fogiel
Created: Feb 3, 2026 • Closed: Feb 13, 2026
Behind Schedule - Needs Attention
Canceled • 191 days old
🚨
Primary Delay 51.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 56.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
1.1d / 1.0d SLA
Awaiting Parts
51.0d / 3.0d SLA
Ready for Scheduling
1.6d / 1.0d SLA
Assigned
2.0d / 0.5d SLA
On Hold
48.6d
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Billing Review
6.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
7/10/26 NatoshaB - cancelled WO per tech notes and customer was on a very long account hold due to past due balance. 6/30 Dpatton - No work performed; please cancel WO 6/29 RNR, account on credit hold, parts sent to past tech. removed parts, added cost of freight, will "bill" at 0 6/1/26 RBerry- Sent email to Rob Ingraham and Ken Lancara on how to proceed with multiple WOs assigned to technician that is no longer with EMSAR. See logged email on WO-01361262 4/24/26 NatoshaB - Account was put on credit hold due to past due payment. Notified field team (POC on WO is finance person for account). 4/20 MOwens Parts for this WO were deliver today. Sent email to Jason about scheduling the visit this week. 4/17/26 Rberry- Updated due date based on parts. Parts should ship out today.
🔧 Work Performed
no work performed
🔍 Technician Findings
no work performed
⚠️ Problem Description
Q-00032262 Stryker 6506 cot S/N 131040375 3 hrs. labor, if needed 2 button assemblies, 650600010016 1 foot end fastener assembly, 6500-002-013S 16 leg bearings, 6500-101-327 https://www.ebiotrack.com/workorder.php?wo=71353
📄 Description
Stryker 6506 Power-PRO XT Power Cot

Timeline

📞
Case Linked Jan 29, 1:53 PM
Case Number: 00563480
Subject: EMS L2 Review
Status: Closed
⏳ 4.0 business days
📋
▶
2 Work Order Created Feb 3, 2:34 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Jessica Sells
From: Entered
To: L2 Screening
Duration in Previous: 3m
📦
▶
2 Parts Requested Feb 3, 11:27 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 8h 50m
🚨 51.1 business days
📅
Status: Ready for Scheduling by Sean Weaver Apr 16, 3:24 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 71d 14h
👷
▶
2 Technician Assigned Apr 17, 9:48 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 18h 23m
💵
Expenses Added Apr 17, 12:53 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
⏸️
Status: On Hold by Kathryn Coombs Apr 20, 3:24 PM
From: Assigned
To: On Hold
Duration in Previous: 3d 5h
🚨 49.0 business days
👷
▶
3 Technician Assigned Jun 29, 9:03 AM
Technician Assigned → Status: Assigned → Status: Closed
👷
Status: Assigned by Rhonnie Reeves
From: On Hold, Assigned
To: Assigned, Completed
Duration in Previous: 69d 17h, 0m
🏁
Status: Closed by Rhonnie Reeves
From: Completed
To: Closed
Duration in Previous: 0m
⏳ 3.0 business days
💵
Status: Billing Review by Diane Patton Jul 1, 5:56 PM
From: Closed
To: Billing Review
Duration in Previous: 2d 8h
⚠️ 6.8 business days
🚫
Status: Canceled by Natosha Beierschmitt Jul 10, 3:44 PM
From: Billing Review
To: Canceled
Duration in Previous: 8d 21h

Bottlenecks

L2 Screening
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.8 business hours
Awaiting Parts
Duration: 51.0 business days (threshold: 3.0 business days)
Exceeded by 48.0 business days
Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Billing Review
Duration: 6.3 business days (threshold: 2.0 business days)
Exceeded by 4.3 business days

🔗 Related Artifacts

📞
Case 00563480
Closed
📦
Parts Order 00089642
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Todd Fogiel
Scheduled
N/A
Created
Feb 3, 2:34 PM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03190558 Expenses Open 1 $0.00 Apr 17, 12:53 PM

Details