Detailed work order timeline, KPIs, and analysis
Conviva Care Solutions (Humana) • Repair • P3
📍 Conviva Orange Park #5061 — 20 Blanding Blvd, Orange Park FL, 32073
Feb 4, 2026 → Feb 25, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Feb 4 → Feb 4 | Created | ▶ Running | 0 | 0 / 3 |
| Feb 4 → Feb 4 | Ready for Scheduling | ▶ Running | 0 | 0 / 3 |
| Feb 4 → Feb 4 | Assigned | ▶ Running | 0 | 0 / 3 |
| Feb 4 → Feb 5 | Scheduled | ▶ Running | 1 | 1 / 3 |
| Feb 5 → Feb 5 | Entered | ▶ Running | 0 | 1 / 3 |
| Feb 5 → Feb 5 | On Hold | ▶ Running | 0 | 1 / 3 |
| Feb 5 → Feb 5 | L2 Screening | ▶ Running | 0 | 1 / 3 |
| Feb 5 → Feb 5 | On Hold | ▶ Running | 0 | 1 / 3 |
| Feb 5 → Feb 13 | Awaiting Parts | ⏸ Paused | 6 | — |
| Feb 13 → Feb 16 | Reschedule | ▶ Running | 0 | 1 / 3 |
| Feb 16 → Feb 24 | Assigned | ▶ Running | 6 | 7 / 3 |
| Feb 24 → Feb 25 | Scheduled | ▶ Running | 1 | 8 / 3 |
| Feb 25 → Feb 25 | Completed | ▶ Running | 0 | 8 / 3 |
| Feb 25 → Feb 25 | Closed | ▶ Running | 0 | 8 / 3 |
| Feb 25 → Feb 25 | Reschedule | ▶ Running | 0 | 8 / 3 |
Travel billed on wo 1349838
2/25/26 AJinerson - Placing back into reschedule status for tech to add travel time on, tech accidentally closed WO thinking he would put time on a separate WO but that WO ended up getting cancelled.
2/24/26 AJinerson - Email logged on WO-01349623. Confirmed w/ Julie Marshall to schedule tech visit for all 3 below repair WOs on morning of Weds. 2/25 with eta between 8am-10am. Julie emailed confirming they received all parts needed for all WOs.
POC on-site: Julie Marshall
02/24/2026 LHill-sent email to Julie Marshall-Correction to this email tomorrow morning, 02/25. Will that work for you?
02/24/2026 LHill-send email to Julie Marshall-What about 03/04 with tech arriving between 10-12?
See logged email.
02/24/2026 LHill-Rec'd email from Julie Marshall-I have received all parts for the two thermometers/ roll carts. You can go ahead and schedule him to come out.
See logged email.
2/18/26 AJinerson - Email logged on WO-01349623. Received email back from POC Julie stating they would like to wait for all parts to come in and schedule services together. Julie also mentioned she reached out to EMSAR Dispatch needing a 3rd service request on: HemoCue not working and giving a code E02. They sent me how to clean the machine and we did that, but it is still giving the code. I would like this to be serviced too when the technician comes out.
2/18/26 RBerry- Updated due date based on waiting on parts for WO-01349838. Removed delay code.
2/18/26 AJinerson - Email logged on WO-01349623. Sent email to Julie asking how they would like to proceed with scheduling; 1 visit for repair that already has parts on-site, or wait for 2nd parts order to arrive for 2nd repair and service both repairs during same visit once we have ETA on 2nd parts order for WO-01349838.
2/18/26 AJinerson - Call logged on WO-01349623.
Called Julie to follow up now that we are showing parts for 1 repair (WO-01349623) came in, but still waiting on parts to ship out for 2nd repair WO-01349838. Left VM for Julie regarding needing to know how they want to proceed w/ scheduling services; together or separately.
2/18/26 AJinerson - Parts delivered today, 2/18.
2/16/26 AJinerson - Site still has repair WO-01349838 in awaiting parts.
(This is a 5-6 hour round trip for tech).
2/16/26 AJinerson - WO released back into reschedule now that we have tracking info. Parts current ETA is Weds. 2/18
2/6/26 AJinerson - Call logged on WO-01349623. Called Julie and informed her that this will need to be rescheduled around the arrival of parts, now that parts are being ordered for both units. Julie understood and is aware 2 separate parts shipping to site.
(This was originally a misc. inspection WO and scheduled for 2/11 - WO was created incorrectly, now corrected to 2 separate repair WOs w/ parts order on each).
2/5/26 RBerry- Received chatter from EMartin on WO-01349838 stating: @Rhea Berry created incorrectly, WO placed on hold while the case is in tech support.
ASC has been advised to let customer know we are waiting on parts.
2/5/26 RBerry-
@[Erin Martin] I see that this was moved to L2 screening and then placed on hold. Could you please advise on the reason for the hold and next steps?
Additionally, the special instructions note that parts are due to arrive on Friday, but I don’t see a corresponding parts order in the system. Did the customer indicate that they have already ordered the parts? @[Jessica Foley] @[Abby Jinerson]
2/4/26 AJinerson - Called and spoke with Julie and confirmed scheduling tech back on-site for Weds. 2/11 with eta between 10am-12pm.
POC onsite: Julie
Arrival instructions: Please see Julie upon arrival, she will show tech equipment.
2/4/26 AJinerson - Discussed with tech sup, tech was just onsite this morning but already 1.5-2 hours out of the way and not available to return today.
Soonest avail. we have is 2/11, tech sup confirmed try scheduling for this day and we will miss the SLA.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03105836 | Parts | Open | 1 | $28.01 | Feb 13, 6:36 PM |
| WL-03105837 | Expenses | Open | 1 | $16.50 | Feb 13, 6:36 PM |
| WL-03119137 | Labor | Open | 1.25 | $148.75 | Feb 25, 9:48 AM |
| WL-03119692 | Labor | Open | 1 | $0.00 | Feb 25, 2:36 PM |
| WL-03119693 | Travel | Open | 55 | - | Feb 25, 2:36 PM |
| WL-03119709 | Expenses | Open | 1 | $0.00 | Feb 25, 2:42 PM |