Detailed work order timeline, KPIs, and analysis
Conviva Care Solutions (Humana) • Repair • P3
📍 Conviva Orange Park #5061 — 20 Blanding Blvd, Orange Park FL, 32073
Feb 5, 2026 → Feb 25, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Feb 5 → Feb 5 | Created | ▶ Running | 0 | 0 / 3 |
| Feb 5 → Feb 5 | On Hold | ▶ Running | 0 | 0 / 3 |
| Feb 5 → Feb 5 | L2 Screening | ▶ Running | 0 | 0 / 3 |
| Feb 5 → Feb 5 | On Hold | ▶ Running | 0 | 0 / 3 |
| Feb 5 → Feb 19 | Awaiting Parts | ⏸ Paused | 9 | — |
| Feb 19 → Feb 24 | Reschedule | ▶ Running | 3 | 3 / 3 |
| Feb 24 → Feb 25 | Scheduled | ▶ Running | 1 | 4 / 3 |
2/24/26 AJinerson - Email logged on WO-01349623. Confirmed w/ Julie Marshall to schedule tech visit for all 3 below repair WOs on morning of Weds. 2/25 with eta between 8am-10am. Julie emailed confirming they received all parts needed for all WOs.
POC on-site: Julie Marshall
2/24/26 RBerry- Updated due date based on parts. Removed delay code.
2/18/26 AJinerson - Email logged on WO-01349623. Sent email to Julie asking how they would like to proceed with scheduling; 1 visit for repair that already has parts on-site, or wait for 2nd parts order to arrive for 2nd repair and service both repairs during same visit once we have ETA on 2nd parts order for WO-01349838.
2/18/26 AJinerson - Call logged on WO-01349623.
Called Julie to follow up now that we are showing parts for 1 repair (WO-01349623) came in, but still waiting on parts to ship out for 2nd repair WO-01349838. Left VM for Julie regarding needing to know how they want to proceed w/ scheduling services; together or separately.
2/16/26 AJinerson - This WO still in awaiting parts, but site also has WO-01349623 that just went into RFS w/ parts shipping out. No update on this parts order yet.
2/6/26 AJinerson - Call logged on WO-01349623. Called Julie and informed her that this will need to be rescheduled around the arrival of parts, now that parts are being ordered for both units. Julie understood and is aware 2 separate parts shipping to site.
(This was originally a misc. inspection WO and scheduled for 2/11 - WO was created incorrectly, now corrected to 2 separate repair WOs w/ parts order on each).
2/5/26 RBerry- Received chatter from EMartin stating: @Rhea Berry created incorrectly, WO placed on hold while the case is in tech support.
ASC has been advised to let customer know we are waiting on parts.
2/5/26 RBerry- Chattered:
@[Erin Martin] I see that this was moved to L2 screening and then placed on hold. Could you please advise on the reason for the hold and next steps?
Additionally, the special instructions note that parts are due to arrive on Friday, but I don’t see a corresponding parts order in the system. Did the customer indicate that they have already ordered the parts? @[Jessica Foley] @[Abby Jinerson]
2/4/26 AJinerson - Called and spoke with Julie and confirmed scheduling tech back on-site for Weds. 2/11 with eta between 10am-12pm.
POC onsite: Julie
Arrival instructions: Please see Julie upon arrival, she will show tech equipment.
2/4/26 AJinerson - Discussed with tech sup, tech was just onsite this morning but already 1.5-2 hours out of the way and not available to return today.
Soonest avail. we have is 2/11, tech sup confirmed try scheduling for this day and we will miss the SLA.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03111608 | Parts | Open | 1 | $205.55 | Feb 19, 7:55 AM |
| WL-03111609 | Expenses | Open | 1 | $21.36 | Feb 19, 7:55 AM |
| WL-03119124 | Labor | Open | 0.5 | $59.50 | Feb 25, 9:27 AM |
| WL-03119125 | Labor | Open | 0.5 | $59.50 | Feb 25, 9:27 AM |
| WL-03119126 | Travel | Open | 29 | - | Feb 25, 9:27 AM |