Zone 1
PM NWD
ADDITIONAL NOTES
PM Service Requirements for VetPro and Sterilizer: Tech to follow the checklist that is sent in the PM Kits. Tech needs to
show up on site with the proper supplies, including distilled water for the sterilizer. Tech needs to submit to Midmark
completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. Tech needs to watch the
training video (https://www.youtube.com/watch?v=U-Pk5zkW0ug) prior to them going on-site (Sterilizer). For assistance,
troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
2/11/26 RBerry- Updated due date based on parts. Removed delay code.
2-11 Mburris email from POC Sherri to set appt for 2-25 site is only available on Wednesday's
2-10 Mburris email sent to POC WO-01349678
2/5/26 lcoonrod
Waybill 1ZE444250370564857
Currently, we are not able to provide the tracking details.
Order No: 753378
Customer PO No: SR1531210
Customer: Hamilton Animal Hospital
Service Request NO: 1531210
Ship To Name: Hamilton Animal Hospital
Ship To Address: 21552 Brookhurst St
Ship To City/State: Huntington Beach, CA 92646-8019
Waybill (Tracking #): 1ZE444250370564857
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 05-FEB-2026
LINE NO: 1.1 QTY: 1 ITEM: 002-10721-00 SERIAL #: DESCRIPTION: EXTENDED PERIODIC MAINTENANCE KIT, VET PRO 1000
LINE NO: 2.1 QTY: 1 ITEM: 002-10251-00 SERIAL #: DESCRIPTION: M11 PERIODIC MAINTENANCE SERVICE
2/4/26 SReich - Spoke to Kim, gave her the WO # and told her someone would be reaching out to schedule.
🔧Work Performed
performed pm service,used the pm kit provided by midmark,service complete
🔍Technician Findings
vet pro needs service
⚠️Problem Description
Zone 1
PM NWD
ADDITIONAL NOTES
PM Service Requirements for VetPro and Sterilizer: Tech to follow the checklist that is sent in the PM Kits. Tech needs to
show up on site with the proper supplies, including distilled water for the sterilizer. Tech needs to submit to Midmark
completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. Tech needs to watch the
training video (https://www.youtube.com/watch?v=U-Pk5zkW0ug) prior to them going on-site (Sterilizer). For assistance,
troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)
📧
Email:Re: EMSAR Request for service at HAMILTON ANIMAL HOSPITAL (Email to schedule service)
Completed Feb 11, 2026
From: teamsurgery@hamiltonanimalhospital.com
To: michael.burris@emsar.com
Hi Michael,
Could we please schedule on the first available Wednesday. That is the only day during the week when our dental machine is not needed.
Thank you,
Sherri Arnold
Team Surgery
On Tue, Feb 10, 2026 at 2:59 PM Michael Burris <michael.burris@emsar.com <mailto:michael.burris@emsar.com> > wrote:
Hi Sherry Arnold,
I hope you're doing well. I wanted to inform you that we’ve received the tra
📋
Outbound to +17149644744
Completed Feb 4, 2026
Spoke to Kim, gave her the WO # and told her someone would be reaching out to schedule.
Work Order: WO-01349675
Account: MIDMARK
Customer Case Number: SR 1531210
Location: HAMILTON ANIMAL HOSPITAL
Address: 21552 Brookhurst St, Huntington Beach, CA 92646-8019
Manufacturer: Midmark Medical
Model #: VetPro 1000 (Series)
Serial #: V2543400
Contact Name: Sherry Arnold
Contact Phone: 1714964
PDF
00565114 SRA
Feb 4, 2026
PDF
2-25-26 hamilton animal
Feb 25, 2026
Timeline
📞
Case Linked Feb 4, 9:45 AM
Case Number:00565114
Subject:Maintenance
Status:Closed
📋
▶
3
Work Order Created Feb 4, 2:59 PM
Work Order Created → Parts Added → Status: Ready for Scheduling
🔩
Parts Added
Type:Parts
Status:Open
Qty:1
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:4m
👷
▶
2
Technician Assigned Feb 4, 5:04 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling, Assigned
To:Assigned, Awaiting Parts - Customer
Duration in Previous:2h 1m, 0m
📅
Status: Ready for Scheduling by Leona CoonrodFeb 5, 3:45 PM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:22h 40m
⚠️5.0 business days
📅
▶
2
Dispatch Scheduled Feb 11, 9:11 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From:Ready for Scheduling
To:Scheduled
Duration in Previous:5d 17h
🚨10.0 business days
⏱️
▶
2
3x Labor Added Feb 25, 9:09 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Rene Yescas
From:Scheduled
To:Completed
Duration in Previous:14d 11h
🚨10.4 business days
🏁
Status: Closed by Rene YescasMar 11, 2:27 PM
From:Completed
To:Closed
Duration in Previous:13d 16h
⏳3.0 business days
📄
Status: Ready to Bill by Nancy SuarezMar 13, 4:54 PM
From:Closed
To:Ready to Bill
Duration in Previous:2d 2h
⏳1.9 business days
📨
▶
3
Status: Invoice Pending Mar 16, 3:12 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created
Invoice Number:SM-256649
Bottlenecks
Ready for Scheduling
Duration: 4.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business days
Scheduled
Duration: 10.3 business days (threshold: 2.0 business days)
Exceeded by 8.3 business days
Completed
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days
Closed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)