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← WO Overview

WO-01349678 ↗ ServiceMax

MIDMARK • Preventive Maintenance • P4

📍 HAMILTON ANIMAL HOSPITAL — 21552 Brookhurst St, Huntington Beach CA, 92646-8019

Feb 4, 2026 → Feb 25, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Feb 10, 2026
✗ SLA Missed (10 biz days late)
Active: 14 biz days
Paused: 1 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Feb 26, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
⏸ Clock Paused
Status: Awaiting Parts - Customer
Feb 4 → Feb 5, 2026
1 business day (not counted)
4d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → Feb 11, 2026
4 business days (counted)
Running total: 4 of 4 biz days used
10d
▶ Clock Running
Status: Scheduled
Feb 11 → Feb 26, 2026
10 business days (counted)
Running total: 14 of 4 biz days used
Created: Feb 4, 2026 Completed: Feb 26, 2026
Business Days Used 14 / 4
0 4d budget +10d over
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 4 → Feb 4 Created ▶ Running 0 0 / 4
Feb 4 → Feb 4 Ready for Scheduling ▶ Running 0 0 / 4
Feb 4 → Feb 4 Assigned ▶ Running 0 0 / 4
Feb 4 → Feb 5 Awaiting Parts - Customer ⏸ Paused 1 —
Feb 5 → Feb 11 Ready for Scheduling ▶ Running 4 4 / 4
Feb 11 → Feb 26 Scheduled ▶ Running 10 14 / 4
Dispatch 0.0d
Material Management 1.2d
Coordinators 14.9d
Billing 1.4d
✗ SLA Missed
Dispatch
0.0 days
Material Management
1.2 days
Coordinators
14.9 days
Over SLA
Billing
1.4 days
Over SLA
Created: Feb 4, 2026 Due: Feb 16, 2026 Completed: Feb 26, 2026 (9 days late)
📅
14.8 days Total Age
⏱️
11.3d in 07e-Partial Project Longest Stage
🔄
9 transitions Status Changes
⚠️
12.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00565114
Maintenance
Closed
Zone 1 PM NWD ADDITIONAL NOTES PM Service Requirements for VetPro and Sterilizer: Tech to follow the checklist that is sent in the PM Kits. Tech needs to show up on site with the proper supplies, including distilled water for the sterilizer. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. Tech needs to watch the training video (https://www.youtube.com/watch?v=U-Pk5zkW0ug) prior to them going on-site (Sterilizer). For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
Priority
Standard
Origin
Web
Reason
New Case
Contact
Sherry Arnold
Owner
Sherry Reich
Created
Feb 4, 2026
Work Orders from this Case (2)
WO-01349675 Invoiced
Preventive Maintenance • Rene Yescas
Created: Feb 4, 2026 • Closed: Mar 11, 2026
WO-01349678 (current) Invoiced
Preventive Maintenance • Rene Yescas
Created: Feb 4, 2026 • Closed: Feb 25, 2026
Completed with significant delays
Invoiced • 191 days old
🚨
Primary Delay 11.3 days stuck in "07e-Partial Project"
⏱️
Total Delay 12.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.7d / 1.0d SLA
Awaiting Parts - Customer
1.2d
Scheduled
10.3d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
11.3d
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/26/26 NSuarez awaiting on Parent WO to be close.

2/11/26 RBerry- Updated due date based on parts. Removed delay code.


2-11 Mburris email from POC Sherri to set appt for 2-25 site is only available on Wednesday's

2-10 Mburris email sent to POC WO-01349675

2/5/26 lcoonrod

Waybill 1ZE444250370564857 Currently, we are not able to provide the tracking details.  Order No: 753378 Customer PO No: SR1531210 Customer: Hamilton Animal Hospital Service Request NO: 1531210 Ship To Name: Hamilton Animal Hospital Ship To Address: 21552 Brookhurst St Ship To City/State: Huntington Beach, CA 92646-8019 Waybill (Tracking #): 1ZE444250370564857 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 05-FEB-2026 LINE NO: 1.1 QTY: 1 ITEM: 002-10721-00 SERIAL #: DESCRIPTION: EXTENDED PERIODIC MAINTENANCE KIT, VET PRO 1000 LINE NO: 2.1 QTY: 1 ITEM: 002-10251-00 SERIAL #: DESCRIPTION: M11
🔧 Work Performed
performed pm service,installed parts provided by midmark,ran cycle,test ok,service complete.
🔍 Technician Findings
M11 needs pm service
⚠️ Problem Description
Zone 1 PM NWD ADDITIONAL NOTES PM Service Requirements for VetPro and Sterilizer: Tech to follow the checklist that is sent in the PM Kits. Tech needs to show up on site with the proper supplies, including distilled water for the sterilizer. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. Tech needs to watch the training video (https://www.youtube.com/watch?v=U-Pk5zkW0ug) prior to them going on-site (Sterilizer). For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄 Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)

Timeline

📞
Case Linked Feb 4, 9:45 AM
Case Number: 00565114
Subject: Maintenance
Status: Closed
📋
▶
2 Work Order Created Feb 4, 3:03 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 4, 5:06 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling, Assigned
To: Assigned, Awaiting Parts - Customer
Duration in Previous: 2h 1m, 0m
📅
Status: Ready for Scheduling by Leona Coonrod Feb 5, 3:45 PM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 22h 38m
⚠️ 5.0 business days
📅
▶
2 Dispatch Scheduled Feb 11, 9:12 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 5d 17h
🚨 10.0 business days
⏱️
▶
2 3x Labor Added Feb 25, 9:13 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Rene Yescas
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 14d 12h, 0m
📋
Status: 07e-Partial Project by Nancy Suarez Feb 26, 4:56 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 19h 43m
🚨 11.9 business days
📄
Status: Ready to Bill by Nancy Suarez Mar 13, 4:54 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 14d 22h
⏳ 1.9 business days
📨
▶
3 Status: Invoice Pending Mar 16, 3:12 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-256649

Bottlenecks

Ready for Scheduling
Duration: 4.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business days
Scheduled
Duration: 10.3 business days (threshold: 2.0 business days)
Exceeded by 8.3 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

📞
Case 00565114
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Preventive Maintenance
Branch
N/A
Technician
Rene Yescas
Scheduled
Feb 25, 12:00 PM
Created
Feb 4, 3:03 PM
Invoice #
SM-256649

Work Details (3)

Name Type Status Qty Amount Date
WL-03120453 Labor Open 2.5 $240.00 Feb 25, 9:13 PM
WL-03120454 Labor Open 0.5 $0.00 Feb 25, 9:13 PM
WL-03120455 Travel Open 9 $0.00 Feb 25, 9:13 PM

Details