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WO-01349685 ↗ ServiceMax

CITY OF BOCA RATON • Repair • P7

📍 Boca Raton Fire Rescue -Banyan Trl — 800 Banyan Trail, Boca Raton FL, 33431

Feb 4, 2026 → Feb 16, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Feb 13, 2026
✗ SLA Missed
Active: 7 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Feb 16, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 4 → Feb 5, 2026
1 business day (counted)
Running total: 1 of 7 biz days used
▶ Clock Running
Status: Assigned
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 1 of 7 biz days used
6d
▶ Clock Running
Status: Scheduled
Feb 5 → Feb 16, 2026
6 business days (counted)
Running total: 7 of 7 biz days used
▶ Clock Running
Status: Tech On Site
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 7 of 7 biz days used
Created: Feb 4, 2026 Completed: Feb 16, 2026
Business Days Used 7 / 7
0 7d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 4 → Feb 4 Created ▶ Running 0 0 / 7
Feb 4 → Feb 5 Ready for Scheduling ▶ Running 1 1 / 7
Feb 5 → Feb 5 Assigned ▶ Running 0 1 / 7
Feb 5 → Feb 16 Scheduled ▶ Running 6 7 / 7
Feb 16 → Feb 16 Tech On Site ▶ Running 0 7 / 7
Dispatch 0.0d
Coordinators 8.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
8.6 days
Over SLA
Created: Feb 4, 2026 Due: Feb 13, 2026 Completed: Feb 16, 2026 (2 days late)
📅
7.4 days Total Age
⏱️
6.8d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
6.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00564768
Boca Raton Fire Department
Closed
Q-00032345 Customer called he has two cots for repair. Customer- Kyle Location- Banyon Trail Equipment- INX-19S017602 Problem- Need backrest monitor hook. 1ea 0822451 and labor time Equipment- INX-17F003227 Problem- Having issues retracting and extending. eval and part determination Note Tech has parts for repair. .
Priority
Standard
Origin
Email
Reason
New Case
Contact
Patrick Bayne
Owner
Sherry Reich
Created
Feb 3, 2026
Work Orders from this Case (2)
WO-01349685 (current) Invoiced
Repair • Ray Andreu
Created: Feb 4, 2026 • Closed: Feb 16, 2026
WO-01349687 Invoiced
Repair • Ray Andreu
Created: Feb 4, 2026 • Closed: Feb 16, 2026
Completed with minor delays
Invoiced • 190 days old
🚨
Primary Delay 6.8 days stuck in "Scheduled"
⏱️
Total Delay 6.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.4d / 1.0d SLA
Assigned
0.4d / 0.5d SLA
Scheduled
6.8d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/6/26 AJinerson - Received text request from FSE that this service has been rescheduled for 2/16 w/ Kyle.

2/5/26 AJinerson - Received text request from FSE that this service has been scheduled w/ customer for Weds. 2/11/2026 for both repairs.

🔧 Work Performed
Service repair, replace release handle hardware, install backrest monitor hook. Cycle test, clean return to service.
🔍 Technician Findings
Inspect found backrest needing Monitor hook. also bottom P.T R.T release handle missing hardware.
⚠️ Problem Description
Q-00032345 Customer called he has two cots for repair. Customer- Kyle Location- Banyon Trail Equipment- INX-19S017602 Problem- Need backrest monitor hook. 1ea 0822451 and labor time Note Tech has parts for repair. . https://www.ebiotrack.com/workorder.php?wo=71392
📄 Description
Ferno iNX Powered Cot

Timeline

📞
Case Linked Feb 3, 11:34 AM
Case Number: 00564768
Subject: Boca Raton Fire Department
Status: Closed
⏳ 2.0 business days
📋
▶
2 Work Order Created Feb 4, 3:29 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Feb 5, 9:21 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17h 50m
🗓️
▶
2 Status: Scheduled Feb 5, 12:20 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-02-11T15:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Abby Jinerson Feb 6, 4:10 PM
Scheduled For: 2026-02-16T15:00:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by Ramon Andreu Feb 16, 10:31 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 10d 22h
🔩
8x Parts Added Feb 16, 3:04 PM
Type: Parts, Labor, Travel
Status: Open
Qty: 1, 1.3333333333333, 1.75, 0.5, 64
✔️
Status: Completed by Ramon Andreu Feb 16, 3:10 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4h 39m, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 18, 3:40 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 0h, 0m
⏳ 3.0 business days
🧾
Invoice Created Feb 20, 5:02 PM
Invoice Number: SM-254311

Bottlenecks

Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours
Scheduled
Duration: 6.8 business days (threshold: 2.0 business days)
Exceeded by 4.8 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00564768
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Ray Andreu
Scheduled
Feb 16, 10:00 AM
Created
Feb 4, 3:29 PM
Invoice #
SM-254311

Work Details (8)

Name Type Status Qty Amount Date
WL-03107406 Parts Open 1 $192.00 Feb 16, 3:04 PM
WL-03107407 Parts Open 1 $25.00 Feb 16, 3:04 PM
WL-03107408 Parts Open 1 $2.00 Feb 16, 3:04 PM
WL-03107409 Labor Open 1.3333333333333 $0.00 Feb 16, 3:04 PM
WL-03107410 Labor Open 1.75 $0.00 Feb 16, 3:04 PM
WL-03107411 Labor Open 0.5 $0.00 Feb 16, 3:04 PM
WL-03107412 Travel Open 64 $0.00 Feb 16, 3:04 PM
WL-03107413 Travel Open 64 $0.00 Feb 16, 3:04 PM

Details