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WO-01349687 ↗ ServiceMax

CITY OF BOCA RATON • Repair • P7

📍 Boca Raton Fire Rescue -Banyan Trl — 800 Banyan Trail, Boca Raton FL, 33431

Feb 4, 2026 → Feb 16, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Feb 13, 2026
✗ SLA Missed
Active: 7 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Feb 16, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 4 → Feb 5, 2026
1 business day (counted)
Running total: 1 of 7 biz days used
▶ Clock Running
Status: Assigned
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 1 of 7 biz days used
6d
▶ Clock Running
Status: Scheduled
Feb 5 → Feb 16, 2026
6 business days (counted)
Running total: 7 of 7 biz days used
▶ Clock Running
Status: Tech On Site
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 7 of 7 biz days used
Created: Feb 4, 2026 Completed: Feb 16, 2026
Business Days Used 7 / 7
0 7d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 4 → Feb 4 Created ▶ Running 0 0 / 7
Feb 4 → Feb 5 Ready for Scheduling ▶ Running 1 1 / 7
Feb 5 → Feb 5 Assigned ▶ Running 0 1 / 7
Feb 5 → Feb 16 Scheduled ▶ Running 6 7 / 7
Feb 16 → Feb 16 Tech On Site ▶ Running 0 7 / 7
Dispatch 0.0d
Coordinators 8.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
8.6 days
Over SLA
Created: Feb 4, 2026 Due: Feb 13, 2026 Completed: Feb 16, 2026 (2 days late)
📅
7.4 days Total Age
⏱️
6.8d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
6.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00564768
Boca Raton Fire Department
Closed
Q-00032345 Customer called he has two cots for repair. Customer- Kyle Location- Banyon Trail Equipment- INX-19S017602 Problem- Need backrest monitor hook. 1ea 0822451 and labor time Equipment- INX-17F003227 Problem- Having issues retracting and extending. eval and part determination Note Tech has parts for repair. .
Priority
Standard
Origin
Email
Reason
New Case
Contact
Patrick Bayne
Owner
Sherry Reich
Created
Feb 3, 2026
Work Orders from this Case (2)
WO-01349685 Invoiced
Repair • Ray Andreu
Created: Feb 4, 2026 • Closed: Feb 16, 2026
WO-01349687 (current) Invoiced
Repair • Ray Andreu
Created: Feb 4, 2026 • Closed: Feb 16, 2026
Completed with minor delays
Invoiced • 190 days old
🚨
Primary Delay 6.8 days stuck in "Scheduled"
⏱️
Total Delay 6.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.4d / 1.0d SLA
Assigned
0.4d / 0.5d SLA
Scheduled
6.8d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/6/26 AJinerson - Received text request from FSE that this service has been rescheduled for 2/16 with Kyle.

2/5/26 AJinerson - Received text request from FSE that this service has been scheduled w/ customer for Weds. 2/11/2026 for both repairs.

🔧 Work Performed
Evaluate and informed customer of issue with the equipment. Kyle is sending cot to FERNO for repair.
🔍 Technician Findings
Customer mentioned to me that the cot was giving H03 code. Inspect found foot display with H03 Error Code. Cycle test, Stretcher need to go to Ferno for repair.
⚠️ Problem Description
Q-00032345 Customer called he has two cots for repair. Customer- Kyle Location- Banyon Trail Equipment- INX-17F003227 Problem- Having issues retracting and extending. eval and part determination . https://www.ebiotrack.com/workorder.php?wo=71393
📄 Description
Ferno iNX Powered Cot

Timeline

📞
Case Linked Feb 3, 11:34 AM
Case Number: 00564768
Subject: Boca Raton Fire Department
Status: Closed
⏳ 2.0 business days
📋
▶
2 Work Order Created Feb 4, 3:31 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Feb 5, 9:21 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Ray Andreu
🗓️
▶
2 Status: Scheduled Feb 5, 12:21 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-02-11T17:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Abby Jinerson Feb 6, 4:10 PM
Scheduled For: 2026-02-16T17:00:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by Ramon Andreu Feb 16, 10:26 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 10d 22h
⏱️
▶
2 Labor Added Feb 16, 2:01 PM
Labor Added → Status: Completed
✔️
Status: Completed by Ramon Andreu
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 3h 39m, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 18, 3:38 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 1h, 0m
⏳ 3.0 business days
🧾
Invoice Created Feb 20, 5:02 PM
Invoice Number: SM-254310

Bottlenecks

Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours
Scheduled
Duration: 6.8 business days (threshold: 2.0 business days)
Exceeded by 4.8 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00564768
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Ray Andreu
Scheduled
Feb 16, 12:00 PM
Created
Feb 4, 3:31 PM
Invoice #
SM-254310

Work Details (1)

Name Type Status Qty Amount Date
WL-03107318 Labor Open 0.5 $0.00 Feb 16, 2:01 PM

Details