Q-00032248
Facility contact Nicole Perri
Email: don@richmondasc.com
Phone: 718-208-4418
Model Number: 2 Each – APC250ST (Operating Manual Attached)
Scope of Service/Repair: Both chairs have issues with footrest not staying up. Need Service Tech to evaluate issue and repair/adjust onsite at time of visit OR identify what repair parts are needed and report them to GF Health Tech department.
2/5 KSmith -- Scheduled for 2/13 with Nicole. 9-11am
2/5 KSmith -- Nicole requested a Friday. Provided 2/13 as a scheduled date and am awaiting response
2/5 KSmith -- Sent email to schedule for 2/11
🔧Work Performed
0801160302050019200136
Confirmed unit footrest was not staying up. All linkages were intact and secure. Release lever seems to be binding. Lubricated release lever with dry lube. Unit passes functional testing and has been returned to service.
🔍Technician Findings
0801160302050019200136
Confirmed unit footrest was not staying up. All linkages were intact and secure. Release lever seems to be binding. Lubricated release lever with dry lube. Unit passes functional testing and has been returned to service.
⚠️Problem Description
Q-00032248
Model Number: 2 Each – APC250ST (Operating Manual Attached)
Scope of Service/Repair: Both chairs have issues with footrest not staying up. Need Service Tech to evaluate issue and repair/adjust onsite at time of visit OR identify what repair parts are needed and report them to GF Health Tech department.
📧
Email:Re: RICHMOND ASC -- Graham Field Repairs -- WO-01349758
Completed Feb 6, 2026
From: don@richmondasc.com
To: ksmith@emsar.com, pvargas@richmondasc.com
Thank you
Nicole Perri, BSN, RN, CAIP, CRCST
Director of Nursing
P: 718-208-4418
F: 718-351-3555
<https://ci3.googleusercontent.com/meips/ADKq_NZgH-1H0pDrpqKUDmlQbFoFQV9sEw1Ije0kAB5o-XuWtixnn0cTdknq7ARbTAfO-TLjfgIz7ZHcQ2ZCKYrX5K2_2sZpVixhoRMV7cCx6iNBojrs2Rl1g_f1xgY2NcQV4OffVOKb0cblZlSJ_chpAVpvh-WTIWnniaMjPb12DChEJUrGsIeH28gzhChqu3kUVcVO_PsfiKi002AucAcv1XA=s0-d-e1-ft#https://docs.google.com/uc?export=download&id=1
📧
Email:Re: RICHMOND ASC -- Graham Field Repairs -- WO-01349758
Completed Feb 5, 2026
From: don@richmondasc.com
To: ksmith@emsar.com, pvargas@richmondasc.com
Ok great, thank you
Nicole Perri, BSN, RN, CAIP, CRCST
Director of Nursing
P: 718-208-4418
F: 718-351-3555
<https://ci3.googleusercontent.com/meips/ADKq_NZgH-1H0pDrpqKUDmlQbFoFQV9sEw1Ije0kAB5o-XuWtixnn0cTdknq7ARbTAfO-TLjfgIz7ZHcQ2ZCKYrX5K2_2sZpVixhoRMV7cCx6iNBojrs2Rl1g_f1xgY2NcQV4OffVOKb0cblZlSJ_chpAVpvh-WTIWnniaMjPb12DChEJUrGsIeH28gzhChqu3kUVcVO_PsfiKi002AucAcv1XA=s0-d-e1-ft#https://docs.google.com/uc?export=dow
📧
Email:Re: RICHMOND ASC -- Graham Field Repairs -- WO-01349758
Completed Feb 5, 2026
From: don@richmondasc.com
To: ksmith@emsar.com
Hi do you have a Friday available between 8-12. I can't be without 2 stretchers when there are patients here as we are using them as chairs. Please advise
Thanks
Nicole
Nicole Perri, BSN, RN, CAIP, CRCST
Director of Nursing
P: 718-208-4418
F: 718-351-3555
<https://ci3.googleusercontent.com/meips/ADKq_NZgH-1H0pDrpqKUDmlQbFoFQV9sEw1Ije0kAB5o-XuWtixnn0cTdknq7ARbTAfO-TLjfgIz7ZHcQ2ZCKYrX5K2_2sZpVixhoRMV7cCx6iNBojrs2Rl1g_f1xgY2NcQV4OffVO
📧
Email: RICHMOND ASC -- Graham Field Repairs -- WO-01349758
Completed Feb 5, 2026
To: don@richmondasc.com
CC:
BCC:
Attachment: --none--
Subject: RICHMOND ASC -- Graham Field Repairs -- WO-01349758
Body:
Good Morning Perri,
We received a request from Graham Field to repair your two units that are having issues with the footrest.
Would Wednesday, February 11th work for the technician to come onsite and service the units?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
📅
WO-01349758 - Repair - Staten Island - RICHMOND ASC
Feb 13, 2026 9:00am – 11:00am
Work Order: WO-01349758
Account: GRAHAM FIELD MEDICAL
Customer Case Number:
Location: RICHMOND ASC
Address: 1360 Hylan Blvd, Staten Island, NY 10305
Manufacturer:
Model #:
Serial #:
Contact Name: Perri Nicole
Contact Phone: 718-208-4418
Contact Email: don@richmondasc.com
Due Date: 2/16/2026
Sche
PDF
Approved _ EMSAR Q-00032248 Richmond ASC
Feb 5, 2026
EXCEL_X
RICHMOND ASC HNYRA5
Feb 5, 2026
PDF
APC-Chairs APC250ST
Feb 5, 2026
EXCEL_X
RICHMOND ASC HNYRA5
Feb 13, 2026
EXCEL_X
RICHMOND ASC HNYRA5
Feb 18, 2026
Timeline
📞
Case Linked Jan 28, 4:43 PM
Case Number:00563110
Subject:GRAHAM FIELD MEDICAL (needs quote)
Status:Closed
⚠️6.9 business days
📋
▶
2
Work Order Created Feb 5, 8:01 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
👷
▶
2
Technician Assigned Feb 5, 11:30 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:3h 28m
🗓️
▶
2
Status: Scheduled Feb 5, 3:19 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-02-13T14:00:00.000+0000
⚠️7.0 business days
⏱️
▶
2
4x Labor Added Feb 13, 9:50 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by David Trost
From:Scheduled
To:Completed
Duration in Previous:8d 6h
🏁
Status: Closed by David TrostFeb 13, 10:05 PM
From:Completed
To:Closed
Duration in Previous:13m
⏳2.2 business days
📄
▶
3
Status: Ready to Bill Feb 18, 3:11 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created
Invoice Number:SM-254307
Bottlenecks
Scheduled
Duration: 6.5 business days (threshold: 2.0 business days)
Exceeded by 4.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)