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WO-01349760 ↗ ServiceMax

GRAHAM FIELD MEDICAL • Repair • P7

📍 RICHMOND ASC — 1360 Hylan Blvd, Staten Island NY, 10305

Feb 5, 2026 → Feb 13, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Feb 17, 2026
✓ SLA Met (1 biz days early)
Active: 6 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Feb 14, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Assigned
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
6d
▶ Clock Running
Status: Scheduled
Feb 5 → Feb 14, 2026
6 business days (counted)
Running total: 6 of 7 biz days used
Created: Feb 5, 2026 Completed: Feb 14, 2026
Business Days Used 6 / 7
0 7d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0 / 7
Feb 5 → Feb 5 Ready for Scheduling ▶ Running 0 0 / 7
Feb 5 → Feb 5 Assigned ▶ Running 0 0 / 7
Feb 5 → Feb 14 Scheduled ▶ Running 6 6 / 7
Dispatch 0.0d
Coordinators 7.4d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
7.4 days
Over SLA
Billing
0.0 days
Created: Feb 5, 2026 Due: Feb 16, 2026 Completed: Feb 14, 2026 (2 days early)
📅
7.0 days Total Age
⏱️
6.5d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
5.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00563110
GRAHAM FIELD MEDICAL (needs quote)
Closed
Q-00032248 Facility contact Nicole Perri Email: don@richmondasc.com Phone: 718-208-4418 Model Number: 2 Each – APC250ST (Operating Manual Attached) Scope of Service/Repair: Both chairs have issues with footrest not staying up. Need Service Tech to evaluate issue and repair/adjust onsite at time of visit OR identify what repair parts are needed and report them to GF Health Tech department.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Perri Nicole
Owner
Sherry Reich
Created
Jan 28, 2026
Work Orders from this Case (2)
WO-01349758 Invoiced
Repair • David Trost
Created: Feb 5, 2026 • Closed: Feb 13, 2026
WO-01349760 (current) Invoiced
Repair • David Trost
Created: Feb 5, 2026 • Closed: Feb 13, 2026
Completed with minor delays
Invoiced • 189 days old
🚨
Primary Delay 6.5 days stuck in "Scheduled"
⏱️
Total Delay 5.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Assigned
0.5d / 0.5d SLA
Scheduled
6.5d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/5 KSmith -- Scheduled for 2/13 with Nicole. 9-11am

2/5 KSmith -- Nicole requested a Friday. Provided 2/13 as a scheduled date and am awaiting response

2/5 KSmith -- Sent email to schedule for 2/11 on WO-01349758

🔧 Work Performed
08011660302050019200139 Unable to confirm any issue with this unit. Linkages are intact and in working order. Lubricated release lever as a precaution. Unit passes functional testing that has been returned to service
🔍 Technician Findings
08011660302050019200139 Unable to confirm any issue with this unit. Linkages are intact and in working order. Lubricated release lever as a precaution. Unit passes functional testing that has been returned to service
⚠️ Problem Description
Q-00032248 Model Number: 2 Each – APC250ST (Operating Manual Attached) Scope of Service/Repair: Both chairs have issues with footrest not staying up. Need Service Tech to evaluate issue and repair/adjust onsite at time of visit OR identify what repair parts are needed and report them to GF Health Tech department.

Timeline

📞
Case Linked Jan 28, 4:43 PM
Case Number: 00563110
Subject: GRAHAM FIELD MEDICAL (needs quote)
Status: Closed
⚠️ 6.9 business days
📋
▶
2 Work Order Created Feb 5, 8:02 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Feb 5, 11:30 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician: David Trost
🗓️
▶
2 Status: Scheduled Feb 5, 3:20 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-13T14:00:00.000+0000
⚠️ 7.0 business days
⏱️
▶
2 Labor Added Feb 13, 9:53 PM
Labor Added → Status: Completed
✔️
Status: Completed by David Trost
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 8d 6h, 0m
⏳ 2.3 business days
📄
▶
3 Status: Ready to Bill Feb 18, 3:11 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-254307

Bottlenecks

Scheduled
Duration: 6.5 business days (threshold: 2.0 business days)
Exceeded by 4.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00563110
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
Corporate
Technician
David Trost
Scheduled
Feb 13, 9:00 AM
Created
Feb 5, 8:02 AM
Invoice #
SM-254307

Work Details (1)

Name Type Status Qty Amount Date
WL-03106047 Labor Open 0.5 $55.00 Feb 13, 9:53 PM

Details