Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (15 biz days early)
🕐 Clock stopped: Completed (Feb 5, 2026)
0d
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Feb 5, 2026
Completed: Feb 5, 2026
Billing Over SLA
Created: Feb 5, 2026
Due: Feb 27, 2026
Completed: Feb 5, 2026 (22 days early)
⏱️
14.9d in Ready to Bill
Longest Stage
🔄
5 transitions
Status Changes
⚠️
14.5d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Case #00565649
add new RV700B - RetinaVue 700 Imagers
Closed
add new RV700B - RetinaVue 700 Imagers to inventory
Work Orders from this Case (30)
WO-01349802
Invoiced
Depot • Ryan Schwochow
Created: Feb 5, 2026 • Closed: Feb 5, 2026
WO-01349805 (current)
Invoiced
Depot • Ryan Schwochow
Created: Feb 5, 2026 • Closed: Feb 5, 2026
WO-01349806
Invoiced
Depot • Ryan Schwochow
Created: Feb 5, 2026 • Closed: Feb 5, 2026
WO-01349807
Invoiced
Depot • Ryan Schwochow
Created: Feb 5, 2026 • Closed: Feb 5, 2026
WO-01349808
Invoiced
Depot • Ryan Schwochow
Created: Feb 5, 2026 • Closed: Feb 5, 2026
WO-01349809
Invoiced
Depot • Ryan Schwochow
Created: Feb 5, 2026 • Closed: Feb 5, 2026
WO-01349810
Invoiced
Depot • Ryan Schwochow
Created: Feb 5, 2026 • Closed: Feb 5, 2026
WO-01349811
Invoiced
Depot • Ryan Schwochow
Created: Feb 5, 2026 • Closed: Feb 5, 2026
WO-01349812
Invoiced
Depot • Ryan Schwochow
Created: Feb 5, 2026 • Closed: Feb 5, 2026
WO-01349813
Invoiced
Depot • Ryan Schwochow
Created: Feb 5, 2026 • Closed: Feb 5, 2026
WO-01349814
Invoiced
Depot • Ryan Schwochow
Created: Feb 5, 2026 • Closed: Feb 5, 2026
WO-01349815
Invoiced
Depot • Ryan Schwochow
Created: Feb 5, 2026 • Closed: Feb 6, 2026
WO-01349816
Invoiced
Depot • Ryan Schwochow
Created: Feb 5, 2026 • Closed: Feb 6, 2026
WO-01349817
Invoiced
Depot • Ryan Schwochow
Created: Feb 5, 2026 • Closed: Feb 6, 2026
WO-01349818
Invoiced
Depot • Ryan Schwochow
Created: Feb 5, 2026 • Closed: Feb 6, 2026
WO-01349819
Invoiced
Depot • Ryan Schwochow
Created: Feb 5, 2026 • Closed: Feb 6, 2026
WO-01349820
Invoiced
Depot • Ryan Schwochow
Created: Feb 5, 2026 • Closed: Feb 6, 2026
WO-01349821
Invoiced
Depot • Ryan Schwochow
Created: Feb 5, 2026 • Closed: Feb 6, 2026
WO-01349822
Invoiced
Depot • Ryan Schwochow
Created: Feb 5, 2026 • Closed: Feb 6, 2026
WO-01349823
Invoiced
Depot • Ryan Schwochow
Created: Feb 5, 2026 • Closed: Feb 6, 2026
WO-01349824
Invoiced
Depot • Ryan Schwochow
Created: Feb 5, 2026 • Closed: Feb 6, 2026
WO-01349825
Invoiced
Depot • Ryan Schwochow
Created: Feb 5, 2026 • Closed: Feb 6, 2026
WO-01349826
Invoiced
Depot • Ryan Schwochow
Created: Feb 5, 2026 • Closed: Feb 6, 2026
WO-01349828
Invoiced
Depot • Ryan Schwochow
Created: Feb 5, 2026 • Closed: Feb 6, 2026
WO-01349829
Invoiced
Depot • Ryan Schwochow
Created: Feb 5, 2026 • Closed: Feb 6, 2026
WO-01349830
Invoiced
Depot • Ryan Schwochow
Created: Feb 5, 2026 • Closed: Feb 6, 2026
WO-01349831
Invoiced
Depot • Ryan Schwochow
Created: Feb 5, 2026 • Closed: Feb 6, 2026
WO-01349832
Invoiced
Depot • Ryan Schwochow
Created: Feb 5, 2026 • Closed: Feb 6, 2026
WO-01349833
Invoiced
Depot • Ryan Schwochow
Created: Feb 5, 2026 • Closed: Feb 6, 2026
WO-01349834
Invoiced
Depot • Ryan Schwochow
Created: Feb 5, 2026 • Closed: Feb 6, 2026
🚨
Primary Delay
14.9 days stuck in "Ready to Bill"
⏱️
Total Delay
14.5 business days over SLA thresholds
SLA vs Actual Time by Status
Completed
0.4d
/ 1.0d SLA
Ready to Bill
14.9d
/ 1.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (4)
🔧
Work Performed
Allowed battery to charge for 12 hrs
Updated firmware RV700-v1.80.00-A0009.waupdate
Verified Wifi communication
Registered Device to RetinaVue Network for Oak Street Health Depot
Sync'd device with RetinaVue Network Server to upload logs
Cleaned externals and relabeled device
Cleaned Eternal Lens
De-Registered Device to RetinaVue Network for Oak Street Health Depot
Resetting to factory defaults
Able to perform practice Scans was able to get 1x practice scans with good image quality.
Technique and Setup guide printouts included
Ensure Hotswap contains: Battery, Charger, Face Cup, Wrist Strap, Lens Cloth and Carry Case
🔍
Technician Findings
Received device from OSH/CVS Stock - needs cleaned - needs battery charged -needs firmware updated -
⚠️
Problem Description
add new RV700B - RetinaVue 700 Imagers to inventory
Welch Allyn RV700B - RetinaVue 700 Imager Visual Analyzer 13367747 700249200167
https://www.ebiotrack.com/workorder.php?wo=71414
📄
Description
RetinaVue700 Imager Set, US Plug with Premium Hard Storage Case: 100-240V, 50-60 Hz AC, 3200 mAh Lithium-Ion 7.2 V Battery, IEC Plug Type-B
Timeline
📞
Case Number:
00565649
Subject:
add new RV700B - RetinaVue 700 Imagers
Status:
Closed
📋
Work Order:
WO-01349805
Type:
Depot
Priority:
PSM
🔩
✔️
From:
Assigned
To:
Completed
Duration in Previous:
35m
🏁
From:
Completed
To:
Closed
Duration in Previous:
2h 51m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
21h 55m
📨
From:
Ready to Bill
To:
Invoice Pending
Duration in Previous:
22d 1h
🧾
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
5m
Bottlenecks
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours
Ready to Bill
Duration: 14.9 business days (threshold: 1.0 business days)
Exceeded by 13.9 business days
ℹ️ Work Order Details
Technician
Ryan Schwochow
Work Details (3)
Name
Type
Status
Qty
Amount
Date
WL-03092905
Parts
Open
1
$4.29
Feb 5, 11:13 AM
WL-03092906
Labor
Open
1
$122.57
Feb 5, 11:13 AM
WL-03092907
Expenses
Open
1
$30.80
Feb 5, 11:13 AM