Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349911 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Four Women Health Services LLC — 150 Emory St, Attleboro MA, 02703-2439

Feb 5, 2026 → Feb 25, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Feb 11, 2026
✗ SLA Missed (8 biz days late)
Active: 12 biz days
Paused: 1 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Feb 25, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Scheduled
Feb 5 → Feb 6, 2026
1 business day (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Completed
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Incomplete
Feb 6 → Feb 7, 2026
0 business days (counted)
Running total: 1 of 4 biz days used
⏸1d
⏸ Clock Paused
Status: Awaiting Parts - Customer
Feb 7 → Feb 9, 2026
1 business day (not counted)
3d
▶ Clock Running
Status: Ready for Scheduling
Feb 9 → Feb 12, 2026
3 business days (counted)
Running total: 4 of 4 biz days used
▶ Clock Running
Status: Entered
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 4 of 4 biz days used
▶ Clock Running
Status: Assigned
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 4 of 4 biz days used
2d
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 17, 2026
2 business days (counted)
Running total: 6 of 4 biz days used
▶ Clock Running
Status: Entered
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 6 of 4 biz days used
▶ Clock Running
Status: Assigned
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 6 of 4 biz days used
6d
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 25, 2026
6 business days (counted)
Running total: 12 of 4 biz days used
Created: Feb 5, 2026 Completed: Feb 25, 2026
Business Days Used 12 / 4
0 4d budget +8d over
Show SLA Clock Detail (15 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0 / 4
Feb 5 → Feb 5 Ready for Scheduling ▶ Running 0 0 / 4
Feb 5 → Feb 5 Assigned ▶ Running 0 0 / 4
Feb 5 → Feb 6 Scheduled ▶ Running 1 1 / 4
Feb 6 → Feb 6 Tech On Site ▶ Running 0 1 / 4
Feb 6 → Feb 6 Completed ▶ Running 0 1 / 4
Feb 6 → Feb 7 Incomplete ▶ Running 0 1 / 4
Feb 7 → Feb 9 Awaiting Parts - Customer ⏸ Paused 1
Feb 9 → Feb 12 Ready for Scheduling ▶ Running 3 4 / 4
Feb 12 → Feb 12 Entered ▶ Running 0 4 / 4
Feb 12 → Feb 12 Assigned ▶ Running 0 4 / 4
Feb 12 → Feb 17 Scheduled ▶ Running 2 6 / 4
Feb 17 → Feb 17 Entered ▶ Running 0 6 / 4
Feb 17 → Feb 17 Assigned ▶ Running 0 6 / 4
Feb 17 → Feb 25 Scheduled ▶ Running 6 12 / 4
Dispatch 0.0d
Material Management 1.0d
Coordinators 14.4d
Field Work 0.2d
Incomplete 1.0d (excluded)
Billing 1.4d
✗ SLA Missed
Dispatch
0.0 days
Material Management
1.0 days
Coordinators
14.4 days
Over SLA
Field Work
0.2 days
Incomplete (excluded from total)
1.0 days
Billing
1.4 days
Over SLA
Created: Feb 5, 2026 Due: Feb 19, 2026 Completed: Feb 25, 2026 (5 days late)
📅
13.7 days Total Age
⏱️
6.4d in Scheduled Longest Stage
🔄
12 transitions Status Changes
⚠️
10.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
13 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Feb 6, 2026
Visit 2 Feb 19, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00565442
Repair
Closed
Zone 1 PROBLEM SUMMARY WD water leaking ADDITIONAL NOTES Secondary Contact Joann Roche 508-222-7555 - For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Priority
Standard
Origin
Web
Reason
New Case
Contact
Nancy Martin
Owner
Erin Martin
Created
Feb 4, 2026
Work Orders from this Case (2)
WO-01349911 (current) Invoiced
Repair • David Cavaco
Created: Feb 5, 2026 • Closed: Feb 25, 2026
WO-01352788 Invoiced
Repair • David Cavaco
Created: Feb 19, 2026 • Closed: Feb 25, 2026
Completed with significant delays
Invoiced • 190 days old
🚨
Primary Delay 6.4 days stuck in "Scheduled"
⏱️
Total Delay 10.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.8d / 1.0d SLA
Scheduled
10.6d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Incomplete
1.0d
Awaiting Parts - Customer
1.0d
Closed
3.0d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/24 KSmith -- Site and FSE are still snowed in. Rescheduled for tomorrow.

2/19 KSmith -- Site called back and said they are getting a low water error and wanted a technician to come back out. Rescheduled for 2/24 with Nancy. 8-10am

2/19 KSmith -- Call from Midmark, FSE no call no showed this customer yesterday. Midmark said we HAVE to be onsite today. Moved WO to this morning first stop. Called FSE and left VM advising. Spoke with Shawn as well that this has to be run today.

2/17 KSmith -- Rescheduled for tomorrow with Hannah, anytime after 3pm

2/13 KHardison:

1ZE444250170512086

Scheduled Delivery

Today, February 13 by 10:30 A.M.


02/12/2026 EMartin

Order No: 755378


Customer PO No: SR1533318


Customer: Midmark No Charge


Service Request NO: 1533318


  


Ship To Name: Four Women Health Services LLC


Ship To Address: 150 Emory St    


Ship To City/State: Attleboro, MA 02703-2439


Waybill (Tracking #): 1ZE444250170512086


Carrier: UPS-Air-Next Day Air


  


The following items have shipped from Midmark Corporation on: 12-FEB-2026


  


LINE NO: 1.1 QTY: 1 ITEM: 002-10880-00 SERIAL #: DESCRIPTION: M11-05X DOOR & DAM GASKET KIT

2/12 KSmith -- Hannah called to reschedule for service. Rescheduled for 2/17. 12pm-2pm 2/12 KSmith -- Scheduled for 2/16 with Nancy. 10am-12pm

02/10/2026 SRobinson- Due date updated to match tracking. Arrival 02/11. 1ZE444250372907670

2/9/2026jsells

Ship To Name: Four Women Health Services LLC Ship To Address: 150 Emory St Ship To City/State: Attleboro, MA 02703-2439 Waybill (Tracking #): 1ZE444250372907670 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 09-FEB-2026 LINE NO: 1.1 QTY: 1 ITEM: 002-10896-00 SERIAL #: DESCRIPTION: KIT, M9/M11-05X DOOR MOTOR ASSY LINE NO: 2.1 QTY: 1 ITEM: 002-10880-00 SERIAL #: DESCRIPTION: M11-05X DOOR & DAM GASKET KIT


2/6 KWeiss, Midmark dispatch w/o, parts being supplied by Midmark. Nothing for L2 to quote or order. Moving to awaiting parts-customer.

2/5 KSmith -- Scheduled for tomorrow with Nancy. 9-11am

02/04/2026 EMartin called Nancy Martin / (508) 222-7555 advising WO-01349911 created A coordinator will be reaching out to get this scheduled 

🔧 Work Performed
02/06/2026 - JWD. Located autoclave and evaluated and confirmed issue. After accessing the root cause. I determined the issue was the door motor latch was bent Part #002-10896-00 and the door gasket has a ripple in it and will not seal properly to the door Part # 002-10880-00. Contacted James at Midmark who is going to send the parts to site. Once received a technician will be dispatched to the site to complete the repair. 2/19 DC Returned to location and replaced the door motor along with the door gasket. Ran a complete unwrapped cycle with no further issues. Unit is now functioning as intended.
🔍 Technician Findings
02/06/2026 - JWD. Locate autoclave and evaluate and confirm issue. Repair if possible, order parts if needed. Notify POC of equipment status.
⚠️ Problem Description
Zone 1 PROBLEM SUMMARY WD water leaking ADDITIONAL NOTES Secondary Contact Joann Roche 508-222-7555 - For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
📄 Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)

Timeline

📞
Case Linked Feb 4, 4:01 PM
Case Number: 00565442
Subject: Repair
Status: Closed
📋
Work Order Created Feb 5, 1:42 PM
Work Order: WO-01349911
Type: Repair
Priority: P4
📅
Status: Ready for Scheduling by Erin Martin Feb 5, 1:48 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
👷
3 Technician Assigned Feb 5, 3:48 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 2h 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-06T14:00:00.000+0000
💵
Expenses Added Feb 6, 7:15 AM
Type: Expenses
Status: Open
Qty: 1
🔧
Status: Tech On Site by James Duff Feb 6, 9:07 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 17h 18m
⏱️
Labor Added Feb 6, 10:15 AM
Type: Labor
Status: Open
Qty: 2
✔️
Status: Completed by James Duff Feb 6, 10:52 AM
From: Tech On Site, Completed
To: Completed, Incomplete
Duration in Previous: 1h 44m, 0m
💵
Expenses Added Feb 6, 11:25 AM
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Feb 6, 11:42 AM
Type: Labor
Status: Open
Qty: 2.75
⏱️
2 Labor Added Feb 6, 4:26 PM
Labor Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
👤
Status: Awaiting Parts - Customer by Keith Weiss Feb 6, 8:51 PM
From: Incomplete
To: Awaiting Parts - Customer
Duration in Previous: 9h 59m
💵
Expenses Added Feb 6, 11:58 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
2 Labor Added Feb 7, 12:16 AM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1.5
1.0 business days
📅
Status: Ready for Scheduling by Jessica Sells Feb 9, 2:44 PM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 2d 17h
4.0 business days
🆕
3 Status: Entered Feb 12, 12:51 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: Paul Bonang Jr
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-16T16:00:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Feb 12, 4:50 PM
Scheduled For: 2026-02-17T18:00:00.000+0000
2.9 business days
🆕
3 Status: Entered Feb 17, 3:41 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: David Cavaco
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-18T20:00:00.000+0000
3.0 business days
📅
Dispatch Scheduled by Kourtney Smith Feb 19, 8:21 AM
Scheduled For: 2026-02-19T13:00:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Feb 19, 4:15 PM
Scheduled For: 2026-02-24T14:00:00.000+0000
⏱️
3x Labor Added Feb 19, 6:03 PM
Type: Labor, Travel
Status: Open
Qty: 1, 18
3.7 business days
📅
Dispatch Scheduled by Kourtney Smith Feb 24, 4:09 PM
Scheduled For: 2026-02-25T14:00:00.000+0000
✔️
Status: Completed by DAVID CAVACO Feb 25, 11:02 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 7d 19h, 0m
3.0 business days
📄
Status: Ready to Bill by Nancy Suarez Feb 27, 3:51 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 4h
2.0 business days
📨
3 Status: Invoice Pending Mar 2, 2:52 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-255367

Bottlenecks

Ready for Scheduling
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days
Scheduled
Duration: 2.8 business days (threshold: 2.0 business days)
Exceeded by 6.1 business hours
Scheduled
Duration: 6.4 business days (threshold: 2.0 business days)
Exceeded by 4.4 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

📞
Case 00565442
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
David Cavaco
Scheduled
Feb 25, 9:00 AM
Created
Feb 5, 1:42 PM
Invoice #
SM-255367

Work Details (13)

Name Type Status Qty Amount Date
WL-03094812 Expenses Open 1 $0.00 Feb 6, 7:15 AM
WL-03095001 Labor Open 2 $0.00 Feb 6, 10:15 AM
WL-03095148 Expenses Open 1 $0.00 Feb 6, 11:25 AM
WL-03095187 Labor Open 2.75 $302.50 Feb 6, 11:42 AM
WL-03095773 Labor Open 2.75 $0.00 Feb 6, 4:26 PM
WL-03095776 Expenses Open 1 $0.00 Feb 6, 4:29 PM
WL-03095777 Expenses Open 1 $0.00 Feb 6, 4:29 PM
WL-03096443 Expenses Open 1 $0.00 Feb 6, 11:58 PM
WL-03096449 Labor Open 6 $0.00 Feb 7, 12:16 AM
WL-03096452 Labor Open 1.5 $0.00 Feb 7, 12:20 AM
WL-03112715 Labor Open 1 $0.00 Feb 19, 6:03 PM
WL-03112716 Labor Open 1 $110.00 Feb 19, 6:03 PM
WL-03112717 Travel Open 18 $110.00 Feb 19, 6:03 PM

Details