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← WO Overview

WO-01352788 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Four Women Health Services LLC — 150 Emory St, Attleboro MA, 02703-2439

Feb 19, 2026 → Feb 25, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Feb 25, 2026
✓ SLA Met
Active: 4 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Feb 25, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
4d
▶ Clock Running
Status: Scheduled
Feb 19 → Feb 25, 2026
4 business days (counted)
Running total: 4 of 4 biz days used
Created: Feb 19, 2026 Completed: Feb 25, 2026
Business Days Used 4 / 4
0 4d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 19 → Feb 19 Created ▶ Running 0 0 / 4
Feb 19 → Feb 19 Ready for Scheduling ▶ Running 0 0 / 4
Feb 19 → Feb 19 Assigned ▶ Running 0 0 / 4
Feb 19 → Feb 25 Scheduled ▶ Running 4 4 / 4
Dispatch 0.0d
Coordinators 4.9d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.9 days
Over SLA
Billing
1.4 days
Over SLA
Created: Feb 19, 2026 Due: Feb 25, 2026 Completed: Feb 25, 2026 (on time)
📅
4.9 days Total Age
⏱️
4.7d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
5.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Feb 19, 2026
Visit 2 Feb 25, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00565442
Repair
Closed
Zone 1 PROBLEM SUMMARY WD water leaking ADDITIONAL NOTES Secondary Contact Joann Roche 508-222-7555 - For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Priority
Standard
Origin
Web
Reason
New Case
Contact
Nancy Martin
Owner
Erin Martin
Created
Feb 4, 2026
Work Orders from this Case (2)
WO-01349911 Invoiced
Repair • David Cavaco
Created: Feb 5, 2026 • Closed: Feb 25, 2026
WO-01352788 (current) Invoiced
Repair • David Cavaco
Created: Feb 19, 2026 • Closed: Feb 25, 2026
Completed with minor delays
Invoiced • 176 days old
🚨
Primary Delay 4.7 days stuck in "Scheduled"
⏱️
Total Delay 5.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Scheduled
4.7d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/24 KSmith -- Site and FSE are still snowed in. Rescheduled for tomorrow.

2/19 KSmith -- Site called back and said they are getting a low water error and wanted a technician to come back out. Rescheduled for 2/24 with Nancy. 8-10am

🔧 Work Performed
2/19 Replaced door gasket and performed an unwrapped cycle. Unit completed cycle with no further issues and is working properly 2/25 Returned to location, inspected unit and ran multiple unwrapped cycles. I could not duplicate any errors.
🔍 Technician Findings
2/19 Found unit with steam/ water leak from the door gasket
⚠️ Problem Description
Zone 1 PROBLEM SUMMARY WD water leaking ADDITIONAL NOTES Secondary Contact Joann Roche 508-222-7555 - For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
📄 Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)

Timeline

📞
Case Linked Feb 4, 4:01 PM
Case Number: 00565442
Subject: Repair
Status: Closed
🚨 11.0 business days
📋
▶
2 Work Order Created Feb 19, 11:53 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
3 Technician Assigned Feb 19, 1:10 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 1h 15m, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-19T13:00:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Feb 19, 4:15 PM
Scheduled For: 2026-02-24T14:00:00.000+0000
⏱️
Labor Added Feb 19, 6:10 PM
Type: Labor
Status: Open
Qty: 1
⏳ 3.7 business days
📅
Dispatch Scheduled by Kourtney Smith Feb 24, 4:09 PM
Scheduled For: 2026-02-25T14:00:00.000+0000
⏱️
▶
2 3x Labor Added Feb 25, 11:00 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by DAVID CAVACO
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5d 21h, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Nancy Suarez Feb 27, 3:51 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 4h
⏳ 2.0 business days
📨
▶
3 Status: Invoice Pending Mar 2, 2:52 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-255367

Bottlenecks

Scheduled
Duration: 4.7 business days (threshold: 2.0 business days)
Exceeded by 2.7 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

📞
Case 00565442
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
David Cavaco
Scheduled
Feb 25, 9:00 AM
Created
Feb 19, 11:53 AM
Invoice #
SM-255367

Work Details (4)

Name Type Status Qty Amount Date
WL-03112729 Labor Open 1 $110.00 Feb 19, 6:10 PM
WL-03119241 Labor Open 1 $0.00 Feb 25, 11:00 AM
WL-03119242 Labor Open 1 $110.00 Feb 25, 11:00 AM
WL-03119243 Travel Open 19 $110.00 Feb 25, 11:00 AM

Details