Klein Pump in Procedure Room 2 is doing not clasping tube tight, making bag leak content.
Model: KIP-II
Serial: K19M043959
email Mary Ann for Scheduling: MaryAnn.Zambrana@unitedveincenters.com
Dial: +1 (866) 609-8882
IVR ID: 490549
Assignment ID: 49164
Upon arrival, call the above number and provide your Vendor PIN Number and Assignment ID to
check in to the work order.
At completion of the visit, call the above number again with these details to check out of the visit
and report the work as complete, incomplete with a return trip needed, or as needing to submit a
quote.
2/10/26 AJinerson - Per tech sup, return this to Dispatch to send back to L2 per conversation w/ KWeiss, this should have gone to L2.
02/09/2026 LHill-sent chatter on WO-01350187 to @[Wendy Argueta] Hi Wendy, I am working on scheduling the repairs for this location and found this WO was on hold. Can you please advise if we can move forward with this repair or if there is anything else needed? @[Dylan Nakoff]
2/6/26 AJinerson - Per prob. description, customer requesting email for scheduling. "Email Mary Ann for Scheduling: MaryAnn.Zambrana@unitedveincenters.com"
Checking w/ tech sup on if we service this type of equipment.
🔧Work Performed
12 x 12 x 12" Corrugated Boxes
Outbound 1Z01E3E70399699779
Delivered: 2/16/2026
Return 1Z01E3E79093986225
Shipper created a label, UPS has not received the package yet.
Depot return materials and shipping support provided. Return shipment was not completed by the customer. No hands-on equipment service was performed.
🔍Technician Findings
Customer approved the quoted depot service. EMSAR supplied the required return shipping box and prepaid return label; however, the equipment was not returned after follow-up notifications and automated awaiting-equipment reminders. No device was received for inspection, testing, or repair.
⚠️Problem Description
Klein Pump in Procedure Room 2 is doing not clasping tube tight, making bag leak content.
Klein
KIP-II
Serial: K19M043959
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Mar 26, 2026
To: elizabeth.ignatowicz@unitedveincenters.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01350186 Location: Clearwater Address: 18167 US Highway 19 North Suite 100 Clearwater, FL 33764 Device: Klein Pump in Procedure Room 2
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Mar 19, 2026
To: elizabeth.ignatowicz@unitedveincenters.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01350186 Location: Clearwater Address: 18167 US Highway 19 North Suite 100 Clearwater, FL 33764 Device: Klein Pump in Procedure Room 2
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Mar 12, 2026
To: elizabeth.ignatowicz@unitedveincenters.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01350186 Location: Clearwater Address: 18167 US Highway 19 North Suite 100 Clearwater, FL 33764 Device: Klein Pump in Procedure Room 2
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Mar 5, 2026
To: elizabeth.ignatowicz@unitedveincenters.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01350186 Location: Clearwater Address: 18167 US Highway 19 North Suite 100 Clearwater, FL 33764 Device: Klein Pump in Procedure Room 2
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Feb 26, 2026
To: elizabeth.ignatowicz@unitedveincenters.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01350186 Location: Clearwater Address: 18167 US Highway 19 North Suite 100 Clearwater, FL 33764 Device: Klein Pump in Procedure Room 2
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Feb 19, 2026
To: elizabeth.ignatowicz@unitedveincenters.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01350186 Location: Clearwater Address: 18167 US Highway 19 North Suite 100 Clearwater, FL 33764 Device: Klein Pump in Procedure Room 2
To: elizabeth.ignatowicz@unitedveincenters.com; MaryAnn.Zambrana@unitedveincenters.com
CC: dnakoff@emsar.com
BCC: ryan.schwochow@emsar.com
Attachment: Depot_Shipment_Ticket_00090205_2-12-2026 8-28 AM.pdf, ShippingLabel_0001_1Z01E3E79093986225.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01350186
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment
📧
Email: EMSAR - Sending your device in for Depot Repair - WO-01350186
Completed Feb 11, 2026
To: elizabeth.ignatowicz@unitedveincenters.com
CC:
BCC: ryan.schwochow@emsar.com
Attachment: Depot Repair Return Program.pdf
Subject: EMSAR - Sending your device in for Depot Repair - WO-01350186
Body:
Dear Customer,
Thank you for submitting your request for depot repair. We have received your request and will be sending a box, packing material, and a prepaid UPS shipping label to your location. These materials should arrive in the next few days.
Please confi
Timeline
📞
Case Linked Feb 5, 8:22 AM
Case Number:00565577
Subject:L2 review
Status:Closed
⏳2.0 business days
📋
▶
2
Work Order Created Feb 6, 9:53 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Derek Reynolds
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳3.0 business days
🆕
Status: Entered by Abby JinersonFeb 10, 10:00 AM
From:Ready for Scheduling
To:Entered
Duration in Previous:4d 0h
🔍
Status: L2 Screening by Sherry ReichFeb 11, 8:17 AM
From:Entered
To:L2 Screening
Duration in Previous:22h 17m
🆕
Status: Entered by Derek ReynoldsFeb 11, 10:13 AM
From:L2 Screening
To:Entered
Duration in Previous:1h 56m
👷
▶
2
Technician Assigned Feb 11, 11:21 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Scott Berry
From:Entered
To:Assigned
Duration in Previous:1h 7m
📦
▶
2
Parts Requested Feb 11, 4:27 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From:Assigned
To:Awaiting Parts
Duration in Previous:5h 6m
🔩
▶
2
2x Parts Added Feb 12, 9:59 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Sean Weaver
From:Awaiting Parts
To:Reschedule
Duration in Previous:17h 31m
⏳4.0 business days
⏸️
Status: On Hold by Ryan SchwochowFeb 18, 1:09 PM
From:Reschedule
To:On Hold
Duration in Previous:6d 3h
🚨112.0 business days
👷
▶
2
Status: Assigned Jul 28, 9:06 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Ryan Schwochow
Technician:Ryan Schwochow
⏳3.0 business days
📄
▶
2
Status: Ready to Bill Jul 30, 11:12 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number:SM-268780
Bottlenecks
Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Assigned
Duration: 5.1 business hours (threshold: 4.0 business hours)
Exceeded by 1.1 business hours
Reschedule
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)