Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350187 ↗ ServiceMax

United Vein and Vascular Centers • Virtual Tech - Field Repair • P3

📍 Clearwater — 18167 US Highway 19 North Suite 100, Clearwater FL, 33764

Feb 6, 2026 → Mar 4, 2026

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Feb 11, 2026
✗ SLA Missed (14 biz days late)
Active: 17 biz days
Budget: 3 biz days
🕐 Clock stopped: Canceled (Mar 4, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
17d
▶ Clock Running
Status: On Hold
Feb 6 → Mar 4, 2026
17 business days (counted)
Running total: 17 of 3 biz days used
Created: Feb 6, 2026 Canceled: Mar 4, 2026
Business Days Used 17 / 3
0 3d budget +14d over
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 6 → Feb 6 Created ▶ Running 0 0 / 3
Feb 6 → Mar 4 On Hold ▶ Running 17 17 / 3
Dispatch 0.0d
Holding 18.0d (excluded)
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
18.0 days
Created: Feb 6, 2026 Due: Feb 11, 2026 Completed: Mar 4, 2026 (20 days late)
📅
18.0 days Total Age
⏱️
18.0d in On Hold Longest Stage
🔄
2 transitions Status Changes
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00565577
L2 review
Closed
Klein Pump in Procedure Room 2 is doing not clasping tube tight, making bag leak content. Model: KIP-II Serial: K19M043959 email Mary Ann for Scheduling: MaryAnn.Zambrana@unitedveincenters.com Dial: +1 (866) 609-8882 IVR ID: 490549 Assignment ID: 49164 Upon arrival, call the above number and provide your Vendor PIN Number and Assignment ID to check in to the work order. At completion of the visit, call the above number again with these details to check out of the visit and report the work as complete, incomplete with a return trip needed, or as needing to submit a quote.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Elizabeth Ignatowicz
Owner
Virtual Tech
Created
Feb 5, 2026
Work Orders from this Case (2)
WO-01350186 Invoiced
Depot • Ryan Schwochow
Created: Feb 6, 2026 • Closed: Jul 28, 2026
WO-01350187 (current) Canceled
Virtual Tech - Field Repair
Created: Feb 6, 2026
On Track
Canceled • 189 days old
🚨
Primary Delay 18.0 days stuck in "On Hold"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
On Hold
18.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/09/2026 LHill-sent chatter to @[Wendy Argueta]​   Hi Wendy, I am working on scheduling the repairs for this location and found this WO was on hold. Can you please advise if we can move forward with this repair or if there is anything else needed? @[Dylan Nakoff]​ 

🔧 Work Performed
2/6 emailed hk to check warranty status
⚠️ Problem Description
Klein Pump in Procedure Room 2 is doing not clasping tube tight, making bag leak content. Model: KIP-II Serial: K19M043959 email Mary Ann for Scheduling: MaryAnn.Zambrana@unitedveincenters.com Dial: +1 (866) 609-8882 IVR ID: 490549 Assignment ID: 49164 Upon arrival, call the above number and provide your Vendor PIN Number and Assignment ID to check in to the work order. At completion of the visit, call the above number again with these details to check out of the visit and report the work as complete, incomplete with a return trip needed, or as needing to submit a quote.

Timeline

📞
Case Linked Feb 5, 8:22 AM
Case Number: 00565577
Subject: L2 review
Status: Closed
2.0 business days
📋
2 Work Order Created Feb 6, 9:53 AM
Work Order Created → Status: On Hold
⏸️
Status: On Hold by Wendy Argueta
From: Entered
To: On Hold
Duration in Previous: 1m
🚨 18.0 business days
🚫
Status: Canceled by Wendy Argueta Mar 4, 9:26 AM
From: On Hold
To: Canceled
Duration in Previous: 25d 23h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

📞
Case 00565577
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
P3
Type
Virtual Tech - Field Repair
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Feb 6, 9:53 AM
Invoice #
N/A

Details