Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (5 biz days early)
🕐 Clock stopped: Canceled (Feb 20, 2026)
▶ Clock Running
Status: Created
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Feb 6 → Feb 20, 2026
9 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Entered
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 9 of ? biz days used
Created: Feb 6, 2026
Canceled: Feb 20, 2026
Show SLA Clock Detail (5 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Feb 6 → Feb 6 |
Created |
▶ Running
|
0 |
0 |
| Feb 6 → Feb 6 |
Ready for Scheduling |
▶ Running
|
0 |
0 |
| Feb 6 → Feb 6 |
Assigned |
▶ Running
|
0 |
0 |
| Feb 6 → Feb 20 |
Scheduled |
▶ Running
|
9 |
9 |
| Feb 20 → Feb 20 |
Entered |
▶ Running
|
0 |
9 |
Coordinators
10.0 days
Over SLA
Created: Feb 6, 2026
Due: Feb 28, 2026
Completed: Feb 20, 2026 (8 days early)
⏱️
9.7d in Scheduled
Longest Stage
🔄
4 transitions
Status Changes
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🎫
Case #00557922
New Training Request
Closed
1x OJT work order Ending 2/28
Training Request:
Course: Midmark Product
Technician: Hector Castaneda
Mentor: Darek Kirkpatrick
Q: Make / Model?:
Q: Service Performed?:
Q: Mentor?:
🚨
Primary Delay
9.7 days stuck in "Scheduled"
⏱️
Total Delay
7.7 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
0.3d
/ 1.0d SLA
Scheduled
9.7d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
2/20 KHardison - Cancelling, no longer needed.
⚠️
Problem Description
1x OJT work order Ending 2/28
Training Request:
Course: Midmark Product
Technician: Hector Castaneda
Mentor: Darek Kirkpatrick
Q: Make / Model?:
Q: Service Performed?:
Q: Mentor?:
Timeline
📞
Case Number:
00557922
Subject:
New Training Request
Status:
Closed
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
👷
From:
Ready for Scheduling, Assigned
To:
Assigned, Scheduled
Duration in Previous:
2h 20m
📅
Scheduled For:
2026-02-23T13:00:00.000+0000
🆕
From:
Scheduled
To:
Entered
Duration in Previous:
13d 20h
🚫
From:
Entered
To:
Canceled
Duration in Previous:
6m
Bottlenecks
Scheduled
Duration: 9.7 business days (threshold: 2.0 business days)
Exceeded by 7.7 business days