Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Feb 16, 2026
✓ SLA Met
🕐 Clock stopped: Canceled (Feb 16, 2026)
▶ Clock Running
Status: Created
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Feb 6 → Feb 16, 2026
5 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Entered
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 5 of ? biz days used
Created: Feb 6, 2026
Canceled: Feb 16, 2026
Show SLA Clock Detail (5 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Feb 6 → Feb 6 |
Created |
▶ Running
|
0 |
0 |
| Feb 6 → Feb 6 |
Ready for Scheduling |
▶ Running
|
0 |
0 |
| Feb 6 → Feb 6 |
Assigned |
▶ Running
|
0 |
0 |
| Feb 6 → Feb 16 |
Scheduled |
▶ Running
|
5 |
5 |
| Feb 16 → Feb 16 |
Entered |
▶ Running
|
0 |
5 |
Coordinators
6.0 days
Over SLA
Created: Feb 6, 2026
Due: Feb 16, 2026
Completed: Feb 16, 2026 (on time)
⏱️
5.7d in Scheduled
Longest Stage
🔄
4 transitions
Status Changes
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🎫
Case #00557922
New Training Request
Closed
1x OJT work order Ending 2/28
Training Request:
Course: Midmark Product
Technician: Hector Castaneda
Mentor: Darek Kirkpatrick
Q: Make / Model?:
Q: Service Performed?:
Q: Mentor?:
🚨
Primary Delay
5.7 days stuck in "Scheduled"
⏱️
Total Delay
3.7 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
0.3d
/ 1.0d SLA
Scheduled
5.7d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
2/16 KHardison - Cancelling, not needed.
2/16 KSmith -- Per Shawn, WO is not needed. All time/travel billed on WO-01349963
⚠️
Problem Description
1x for CBTs in EMSAR U Ending 2/16
Training Request:
Course: Midmark Product
Technician: Hector Castaneda
Timeline
📞
Case Number:
00557922
Subject:
New Training Request
Status:
Closed
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
👷
From:
Ready for Scheduling, Assigned
To:
Assigned, Scheduled
Duration in Previous:
2h 16m, 0m
📅
Scheduled For:
2026-02-09T13:00:00.000+0000
🆕
From:
Scheduled
To:
Entered
Duration in Previous:
9d 18h
🚫
From:
Entered
To:
Canceled
Duration in Previous:
3h 39m
Bottlenecks
Scheduled
Duration: 5.7 business days (threshold: 2.0 business days)
Exceeded by 3.7 business days