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WO-01350299 ↗ ServiceMax

Cornell Scott - Hill Health Center Conneticut • Virtual Tech - Field Repair • P3

📍 Cornell Scott - 150 Sargent Drive - Women's Health — 150 Sargent Drive - Women's Health 1st floor, New Haven CT, 06511

Feb 6, 2026 → Feb 18, 2026

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Feb 11, 2026
✗ SLA Missed (2 biz days late)
Active: 5 biz days
Paused: 2 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Feb 18, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Assigned
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
1d
▶ Clock Running
Status: Scheduled
Feb 6 → Feb 9, 2026
1 business day (counted)
Running total: 1 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Feb 9 → Feb 10, 2026
1 business day (counted)
Running total: 2 of 3 biz days used
▶ Clock Running
Status: Completed
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 2 of 3 biz days used
1d
▶ Clock Running
Status: Incomplete
Feb 10 → Feb 11, 2026
1 business day (counted)
Running total: 3 of 3 biz days used
⏸2d
⏸ Clock Paused
Status: Awaiting Parts
Feb 11 → Feb 13, 2026
2 business days (not counted)
0d
▶ Clock Running
Status: Reschedule
Feb 13 → Feb 16, 2026
0 business days (counted)
Running total: 3 of 3 biz days used
2d
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 18, 2026
2 business days (counted)
Running total: 5 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 5 of 3 biz days used
Created: Feb 6, 2026 Completed: Feb 18, 2026
Business Days Used 5 / 3
0 3d budget +2d over
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Feb 6 → Feb 6 Created ▶ Running 0 0 / 3
Feb 6 → Feb 6 Ready for Scheduling ▶ Running 0 0 / 3
Feb 6 → Feb 6 Assigned ▶ Running 0 0 / 3
Feb 6 → Feb 9 Scheduled ▶ Running 1 1 / 3
Feb 9 → Feb 10 Tech On Site ▶ Running 1 2 / 3
Feb 10 → Feb 10 Completed ▶ Running 0 2 / 3
Feb 10 → Feb 11 Incomplete ▶ Running 1 3 / 3
Feb 11 → Feb 13 Awaiting Parts ⏸ Paused 2 —
Feb 13 → Feb 16 Reschedule ▶ Running 0 3 / 3
Feb 16 → Feb 18 Scheduled ▶ Running 2 5 / 3
Feb 18 → Feb 18 Tech On Site ▶ Running 0 5 / 3
Dispatch 0.0d
Material Management 3.0d
Coordinators 4.2d
Field Work 1.1d
Incomplete 2.0d (excluded)
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
3.0 days
Coordinators
4.2 days
Field Work
1.1 days
Incomplete (excluded from total)
2.0 days
Billing
0.0 days
Created: Feb 6, 2026 Due: Feb 18, 2026 Completed: Feb 18, 2026 (on time)
📅
7.7 days Total Age
⏱️
3.1d in Closed Longest Stage
🔄
12 transitions Status Changes
⚠️
2.1d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Mohamed Shareed — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 9, 2026
Visit 2 Feb 18, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00564795
L2 review
Closed
a vitals machine that does not hold charge
Priority
Standard
Origin
Email
Reason
New Case
Contact
Daisha Greer
Owner
Virtual Tech
Created
Feb 3, 2026
Work Orders from this Case (2)
WO-01350299 (current) Invoiced
Virtual Tech - Field Repair • Mohamed Shareed
Created: Feb 6, 2026 • Closed: Feb 18, 2026
WO-01350300 Invoiced
Virtual Tech - Field Repair • Mohamed Shareed
Created: Feb 6, 2026 • Closed: Feb 18, 2026
Completed with minor delays
Invoiced • 188 days old
🚨
Primary Delay 3.1 days stuck in "Closed"
⏱️
Total Delay 2.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
3.7d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
Incomplete
2.0d
Awaiting Parts
3.0d / 3.0d SLA
Reschedule
0.5d / 2.0d SLA
Closed
3.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/16 KSmith -- Scheduled for 2/18 with POC on WO-01350300. 9-11am

2/6 KSmith -- Scheduled for 2/9 with Daisha on WO-01350299

🔧 Work Performed
Found guide bracket spring, guide bracket and pivot boss broken. Need the following new parts. Part #'s 1 GUIDE BRACKET SPRING PART#016-0400-00 1 GUIDE BRACKET PART #050-5027-00 1 PIVOT BOSS PART #053-0387-00 2/18/26 MShareed- Replaced all parts referenced above. Tested with staff no faults.
🔍 Technician Findings
Site provided handed me patient left stirrup came off.
⚠️ Problem Description
issue with the exam table in room 1 https://www.ebiotrack.com/workorder.php?wo=71494

Timeline

📞
Case Linked Feb 3, 12:13 PM
Case Number: 00564795
Subject: L2 review
Status: Closed
⏳ 4.0 business days
📋
▶
2 Work Order Created Feb 6, 1:13 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Wendy Argueta
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
4 Technician Assigned Feb 6, 1:19 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5m
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-09T20:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Mohamed Shareed Feb 9, 6:44 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 5h
⏱️
▶
2 3x Labor Added Feb 9, 8:48 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Mohamed Shareed
From: Tech On Site, Completed
To: Completed, Incomplete
Duration in Previous: 2h 5m, 0m
⏳ 2.4 business days
📦
▶
2 Parts Requested Feb 11, 8:10 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Wendy Argueta
From: Incomplete
To: Awaiting Parts
Duration in Previous: 1d 11h
⏳ 3.0 business days
🔩
▶
2 4x Parts Added Feb 13, 3:07 PM
4x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From: Awaiting Parts
To: Reschedule
Duration in Previous: 2d 6h
⏳ 1.0 business days
🗓️
▶
2 Status: Scheduled Feb 16, 10:08 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-18T14:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Mohamed Shareed Feb 18, 11:03 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 0h
⏱️
▶
2 3x Labor Added Feb 18, 5:49 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Mohamed Shareed
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 6h 50m
⏳ 3.8 business days
📄
▶
3 Status: Ready to Bill Feb 23, 9:59 AM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-254642

Bottlenecks

Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days

🔗 Related Artifacts

📞
Case 00564795
Closed
📦
Parts Order 00090109
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Virtual Tech - Field Repair
Branch
N/A
Technician
Mohamed Shareed
Scheduled
Feb 18, 9:00 AM
Created
Feb 6, 1:13 PM
Invoice #
SM-254642

Work Details (10)

Name Type Status Qty Amount Date
WL-03098477 Labor Open 1 $119.00 Feb 9, 8:48 PM
WL-03098478 Labor Open 1.5 $178.50 Feb 9, 8:48 PM
WL-03098479 Travel Open 64 - Feb 9, 8:48 PM
WL-03105359 Parts Open 1 $1.35 Feb 13, 3:07 PM
WL-03105360 Parts Open 1 $12.69 Feb 13, 3:07 PM
WL-03105361 Parts Open 1 $3.91 Feb 13, 3:07 PM
WL-03105362 Expenses Open 1 $21.33 Feb 13, 3:07 PM
WL-03110961 Labor Open 1.75 $208.25 Feb 18, 5:49 PM
WL-03110962 Labor Open 1 $119.00 Feb 18, 5:49 PM
WL-03110963 Travel Open 64 - Feb 18, 5:49 PM

Details