2/12 KSmith -- Scheduled for 2/18 with POC> 9-11am
2/12 KSmith -- Sent email to schedule for 2/18
2/11/26 RBerry- Parts are shipping out today. Updated due date. Removed delay code.
2/6 KSmith -- Scheduled for 2/9 with Daisha on WO-01350299
🔧Work Performed
Found internal battery to be defective. Need new internal battery part# BATT99
2/18/26 MShareed- Replaced internal battery Batt99. Waited observed charging. Advised site to allow battery to charge for 5 hours.
🔍Technician Findings
Vital machine plugged in battery not charging.
⚠️Problem Description
a vitals machine that does not hold charge https://www.ebiotrack.com/workorder.php?wo=71495
📧
Email:Re: Cornell Scott - 150 Sargent Drive - Women's Health -- EMSAR Repair -- WO-01350300
Completed Feb 13, 2026
From: tcrevecoeur@cornellscott.org
To: ksmith@emsar.com, dgreer@cornellscott.org
Hi Kourtney,
We also noticed this week that there is a piece of equipment that was missing in our inventory list. The bladder scanner which is tucked away in an exam room closet. Can they also check this item when they come on the 18th?
Thanks,
Tiffany
<https://protect.checkpoint.com/v2/r01/___https://www.facebook.com/CSHHC___.YzJ1OmVtc2FyMTpjOm86MTJiMGQzODMxNjVmZmI0ZWQzM2Y3OTJjOGE3NDg2ZDE6Nzo5YTRmO
📧
Email:Re: Cornell Scott - 150 Sargent Drive - Women's Health -- EMSAR Repair -- WO-01350300
Completed Feb 12, 2026
From: dgreer@cornellscott.org
To: ksmith@emsar.com
Cc: tcrevecoeur@cornellscott.org
Hi Kourtney,
Yes, Wednesday, February 18th works. Tiffany and I will be on the lookout for the part. Just to confirm, was the part sent to 150 Sargent Drive, Women's Health Department, New Haven, CT? We want to ensure we get the part sent to the right department.
Thank you,
<https://protect.checkpoint.com/v2/r01/___https://www.facebook.com/CSHHC___.YzJ1OmVtc2FyMTpjOm86NmE0OWFiYTIyM2QwYzMzZWQ2ZjhlYjU
📧
Email: Cornell Scott - 150 Sargent Drive - Women's Health -- EMSAR Repair -- WO-01350300
Completed Feb 12, 2026
To: dgreer@cornellscott.org
CC:
BCC:
Attachment: --none--
Subject: Cornell Scott - 150 Sargent Drive - Women's Health -- EMSAR Repair -- WO-01350300
Body:
Hi Daisha,
The parts for the repair of your vitals machine have shipped and are scheduled to arrive tomorrow.
Would Wednesday, February 18th work for the technician to come onsite and repair the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WW
📅
WO-01350300 - Virtual Tech - Field Repair - New Haven - Cornell Scott - 150 Sargent Drive - Women's Health
Feb 18, 2026 9:00am – 10:00am
Work Order: WO-01350300
Account: Cornell Scott - Hill Health Center Conneticut
Customer Case Number:
Location: Cornell Scott - 150 Sargent Drive - Women's Health
Address: 150 Sargent Drive - Women's Health 1st floor, New Haven, CT 06511
Manufacturer:
Model #:
Serial #:
Contact Name: Daisha Greer
Timeline
📞
Case Linked Feb 3, 12:13 PM
Case Number:00564795
Subject:L2 review
Status:Closed
⏳4.0 business days
📋
▶
4
Work Order Created Feb 6, 1:14 PM
Work Order Created → Status: Ready for Scheduling → Technician Assigned → Status: Assigned
📅
Status: Ready for Scheduling by Wendy Argueta
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
Technician Assigned by Kourtney Smith
Technician:Mohamed Shareed
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:4m
📅
▶
2
Dispatch Scheduled Feb 6, 1:21 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From:Assigned
To:Scheduled
Duration in Previous:1m
⏳2.0 business days
🔧
Status: Tech On Site by Mohamed ShareedFeb 9, 8:22 PM
From:Scheduled
To:Tech On Site
Duration in Previous:3d 7h
⏱️
▶
2
3x Labor Added Feb 9, 8:33 PM
3x Labor Added → Status: Incomplete
⚠️
Status: Incomplete by Mohamed Shareed
From:Completed, Tech On Site
To:Incomplete, Completed
Duration in Previous:11m, 0m
⏳2.4 business days
📦
▶
2
Parts Requested Feb 11, 8:13 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Wendy Argueta
From:Incomplete
To:Awaiting Parts
Duration in Previous:1d 11h
🔩
▶
2
2x Parts Added Feb 11, 1:45 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From:Awaiting Parts
To:Reschedule
Duration in Previous:5h 32m
🗓️
▶
2
Status: Scheduled Feb 12, 1:32 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-02-18T14:00:00.000+0000
⏳4.0 business days
🔧
Status: Tech On Site by Mohamed ShareedFeb 18, 11:01 AM
From:Scheduled
To:Tech On Site
Duration in Previous:5d 21h
⏱️
▶
2
Labor Added Feb 18, 6:07 PM
Labor Added → Status: Completed
✔️
Status: Completed by Mohamed Shareed
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:7h 11m, 0m
⏳3.7 business days
📄
▶
3
Status: Ready to Bill Feb 23, 9:59 AM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created
Invoice Number:SM-254642
Bottlenecks
Scheduled
Duration: 3.7 business days (threshold: 2.0 business days)
Exceeded by 1.7 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)