Oak Street Health - 48 Hour - 132658: New Work Order Assigned
Closed
Oak Street Work Order #132658
Work Order Description:
Can someone assist in providing a new retinavue machine. We have received to refurbished replacement that do not work.
Allowed battery to charge for 12 hrs
Updated firmware RV700-v1.80.00-A0009.waupdate
Verified Wifi communication
Registered Device to RetinaVue Network for Oak Street Health Depot
Sync'd device with RetinaVue Network Server to upload logs
Cleaned externals and relabeled device
Cleaned Eternal Lens
De-Registered Device to RetinaVue Network for Oak Street Health Depot
Resetting to factory defaults
Able to perform practice Scans was able to get 1x practice scans with good image quality.
Technique and Setup guide printouts included
Ensure Hotswap contains: Battery, Charger, Face Cup, Wrist Strap, Lens Cloth and Carry Case
🔍Technician Findings
Could not duplicate any issues -
⚠️Problem Description
Oak Street Work Order #132658
Can someone assist in providing a new retinavue machine. We have received to refurbished replacement that do not work.
Welch Allyn - RV700B - RetinaVue 700 Imager
Asset ID#: 13254110
S/N: 700233200072 https://www.ebiotrack.com/workorder.php?wo=71521
📄Description
RetinaVue700 Imager Set, US Plug with Premium Hard Storage Case: 100-240V, 50-60 Hz AC, 3200 mAh Lithium-Ion 7.2 V Battery, IEC Plug Type-B
Timeline
📞
Case Linked Dec 24, 1:41 PM
Case Number:00554151
Subject:Oak Street Health - 48 Hour - 132658: New Work Order Assigned
Status:Closed
🚨31.0 business days
📋
▶
2
Work Order Created Feb 9, 10:56 AM
Work Order Created → Status: Assigned
👷
Status: Assigned by Ryan Schwochow
From:Closed
To:Assigned
Duration in Previous:0m
🔧
Status: Tech On Site by Ryan SchwochowFeb 10, 9:12 AM
From:Assigned
To:Tech On Site
Duration in Previous:22h 15m
⏳2.0 business days
🔩
▶
2
4x Parts Added Feb 11, 10:37 AM
4x Parts Added → Status: Completed
✔️
Status: Completed by Ryan Schwochow
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:1d 1h, 0m
📄
Status: Ready to Bill by Diane PattonFeb 11, 2:02 PM
From:Closed
To:Ready to Bill
Duration in Previous:3h 24m
🚨12.0 business days
📨
Status: Invoice Pending by Diane PattonFeb 28, 1:13 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:16d 23h
🧾
▶
2
Invoice Created Feb 28, 1:18 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:5m
Bottlenecks
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 11.6 business days (threshold: 1.0 business days)