Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01418655 ↗ ServiceMax

Oak Street Health • Virtual Tech - Depot • PC

📍 Oak Street Health - Cedar Grove — 653 W 70th St, Shreveport LA, 71106

Aug 6, 2026 → Aug 6, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Aug 28, 2026
9 biz days remaining
Active: 6 biz days
▶ Clock Running
Status: Created
Aug 6 → Aug 6, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 6 → Aug 6, 2026
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Closed
Aug 6 → Aug 12, 2026
4 business days (counted)
Running total: 4 of ? biz days used
2d
▶ Clock Running
Status: Ready to Bill
Aug 12 → Aug 14, 2026
2 business days (counted)
Running total: 6 of ? biz days used
Created: Aug 6, 2026 Today
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Aug 6 → Aug 6 Created ▶ Running 0 0
Aug 6 → Aug 6 Assigned ▶ Running 0 0
Aug 6 → Aug 12 Closed ▶ Running 4 4
Aug 12 → Aug 14 Ready to Bill ▶ Running 2 6
Coordinators 0.1d
Field Work 0.0d
On Track
Coordinators
0.1 days
Field Work
0.0 days
Created: Aug 6, 2026 Due: Aug 28, 2026 (14 days left)
📅
0.1 days Total Age
⏱️
5.0d in Closed Longest Stage
🔄
3 transitions Status Changes
⚠️
4.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00554151
Oak Street Health - 48 Hour - 132658: New Work Order Assigned
Closed
Oak Street Work Order #132658 Work Order Description: Can someone assist in providing a new retinavue machine. We have received to refurbished replacement that do not work.
Priority
Standard
Origin
Email
Reason
New Case
Contact
sasha johnson
Owner
Virtual Tech
Created
Dec 24, 2025
Work Orders from this Case (3)
WO-01328066 Invoiced
SWAPOUT • Ryan Schwochow
Created: Dec 24, 2025 • Closed: Feb 9, 2026
WO-01350520 Invoiced
Virtual Tech - Depot • Ryan Schwochow
Created: Feb 9, 2026 • Closed: Feb 11, 2026
WO-01418655 (current) Ready to Bill
Virtual Tech - Depot • Ryan Schwochow
Created: Aug 6, 2026 • Closed: Aug 6, 2026
On Track
Ready to Bill • 7 days old
🚨
Primary Delay 5.0 days stuck in "Closed"
⏱️
Total Delay 4.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Completed
0.0d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Closed
5.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
No issues duplicated - device just needs firmware updated and cleaned - missing most of its accessories Allowed battery to charge for 12 hrs Updated firmware RV700-1.81.00 Verified Wifi communication Registered Device to RetinaVue Network for Oak Street Health Depot Sync'd device with RetinaVue Network Server to upload logs Cleaned externals and relabeled device Cleaned Eternal Lens De-Registered Device to RetinaVue Network for Oak Street Health Depot Resetting to factory defaults Able to perform practice Scans was able to get 1x practice scans with good image quality. Technique and Setup guide printouts included Ensure Hotswap contains: Battery, Charger, Face Cup, Wrist Strap, Lens Cloth and Carry Case
🔍 Technician Findings
unit arrived in depot with no accessories - camera only - issue not reported - needs firm ware updated - needs cleaned/ very dirty -
⚠️ Problem Description
Oak Street Work Order #132658 Can someone assist in providing a new retinavue machine. We have received to refurbished replacement that do not work. Welch Allyn - RV700B - RetinaVue 700 Imager Asset ID#: 13254109 S/N: 700050190022 https://www.ebiotrack.com/workorder.php?wo=75429
📄 Description
RetinaVue700 Imager Set, US Plug with Premium Hard Storage Case: 100-240V, 50-60 Hz AC, 3200 mAh Lithium-Ion 7.2 V Battery, IEC Plug Type-B

Timeline

📞
Case Linked Dec 24, 1:41 PM
Case Number: 00554151
Subject: Oak Street Health - 48 Hour - 132658: New Work Order Assigned
Status: Closed
🚨 155.0 business days
📋
▶
2 Work Order Created Aug 6, 9:57 AM
Work Order Created → Status: Assigned
👷
Status: Assigned by Ryan Schwochow
From: Completed
To: Assigned
Duration in Previous: 0m
🔩
8x Parts Added Aug 6, 10:44 AM
Type: Parts, Labor, Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Ryan Schwochow Aug 6, 10:55 AM
From: Assigned
To: Closed
Duration in Previous: 58m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Diane Patton Aug 12, 9:30 AM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 22h

Bottlenecks

Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

📞
Case 00554151
Closed

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
Virtual Tech - Depot
Branch
Edge
Technician
Ryan Schwochow
Scheduled
N/A
Created
Aug 6, 9:57 AM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03323442 Parts Open 1 $4.29 Aug 6, 10:44 AM
WL-03323443 Parts Open 1 $293.68 Aug 6, 10:44 AM
WL-03323444 Parts Open 1 $139.05 Aug 6, 10:44 AM
WL-03323445 Parts Open 1 $17.43 Aug 6, 10:44 AM
WL-03323446 Parts Open 1 $248.40 Aug 6, 10:44 AM
WL-03323447 Labor Open 1 $121.00 Aug 6, 10:44 AM
WL-03323448 Labor Open 1 $121.00 Aug 6, 10:44 AM
WL-03323449 Expenses Open 1 $27.50 Aug 6, 10:44 AM

Details