Oak Street Health - 48 Hour - 132658: New Work Order Assigned
Closed
Oak Street Work Order #132658
Work Order Description:
Can someone assist in providing a new retinavue machine. We have received to refurbished replacement that do not work.
No issues duplicated - device just needs firmware updated and cleaned - missing most of its accessories
Allowed battery to charge for 12 hrs
Updated firmware RV700-1.81.00
Verified Wifi communication
Registered Device to RetinaVue Network for Oak Street Health Depot
Sync'd device with RetinaVue Network Server to upload logs
Cleaned externals and relabeled device
Cleaned Eternal Lens
De-Registered Device to RetinaVue Network for Oak Street Health Depot
Resetting to factory defaults
Able to perform practice Scans was able to get 1x practice scans with good image quality.
Technique and Setup guide printouts included
Ensure Hotswap contains: Battery, Charger, Face Cup, Wrist Strap, Lens Cloth and Carry Case
🔍Technician Findings
unit arrived in depot with no accessories - camera only - issue not reported - needs firm ware updated - needs cleaned/ very dirty -
⚠️Problem Description
Oak Street Work Order #132658
Can someone assist in providing a new retinavue machine. We have received to refurbished replacement that do not work.
Welch Allyn - RV700B - RetinaVue 700 Imager
Asset ID#: 13254109
S/N: 700050190022 https://www.ebiotrack.com/workorder.php?wo=75429
📄Description
RetinaVue700 Imager Set, US Plug with Premium Hard Storage Case: 100-240V, 50-60 Hz AC, 3200 mAh Lithium-Ion 7.2 V Battery, IEC Plug Type-B
Timeline
📞
Case Linked Dec 24, 1:41 PM
Case Number:00554151
Subject:Oak Street Health - 48 Hour - 132658: New Work Order Assigned
Status:Closed
🚨155.0 business days
📋
▶
2
Work Order Created Aug 6, 9:57 AM
Work Order Created → Status: Assigned
👷
Status: Assigned by Ryan Schwochow
From:Completed
To:Assigned
Duration in Previous:0m
🔩
8x Parts Added Aug 6, 10:44 AM
Type:Parts, Labor, Expenses
Status:Open
Qty:1
🏁
Status: Closed by Ryan SchwochowAug 6, 10:55 AM
From:Assigned
To:Closed
Duration in Previous:58m
⚠️5.0 business days
📄
Status: Ready to Bill by Diane PattonAug 12, 9:30 AM
From:Closed
To:Ready to Bill
Duration in Previous:5d 22h
🚨15.0 business days
📨
Status: Invoice Pending by Diane PattonSep 1, 2:47 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:20d 5h
🧾
▶
2
Invoice Created Sep 1, 6:03 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:3h 16m
Bottlenecks
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 15.0 business days (threshold: 1.0 business days)