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WO-01350644 ↗ ServiceMax

Lovet Pet Health Care (Formerly Arizona Pet) • Virtual Tech • PC

📍 Lovet Pet Health Care - Fletcher Heights Animal Hospital - 8009 — 8385 W. Deer Valley Rd., Suite 104, Peoria AZ, 85382

Feb 9, 2026 → Feb 11, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 12, 2026
✓ SLA Met (1 biz days early)
Active: 2 biz days
🕐 Clock stopped: Completed (Feb 11, 2026)
▶ Clock Running
Status: Created
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: L2 Screening
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: On Hold
Feb 9 → Feb 11, 2026
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 2 of ? biz days used
Created: Feb 9, 2026 Completed: Feb 11, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 9 → Feb 9 Created ▶ Running 0 0
Feb 9 → Feb 9 L2 Screening ▶ Running 0 0
Feb 9 → Feb 11 On Hold ▶ Running 2 2
Feb 11 → Feb 11 Assigned ▶ Running 0 2
Dispatch 0.0d
Holding 2.4d (excluded)
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
2.4 days
Created: Feb 9, 2026 Due: Feb 12, 2026 Completed: Feb 11, 2026 (1 days early)
📅
2.4 days Total Age
⏱️
2.4d in On Hold Longest Stage
🔄
4 transitions Status Changes
⚠️
1.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00566719
<no subject>
Closed
Dental cart water line has leak spraying out would need replaced it’s spraying out of the white piece attached to the blue water line that connects to the water reservoir bottle Model: iM3 - Pro 2000 Model Type: Dental Delivery Unit Asset ID: 13105700 Site: Lovet Pet Health Care (Formerly Arizona Pet) - Lovet Pet Health Care - Fletcher Heights Animal Hospital - 8009<https://www.ebiotrack.com/sites.php?sid=21550> Serial #: 80005
Priority
Standard
Origin
Email
Reason
New Case
Contact
Holly Courter
Owner
Virtual Tech
Created
Feb 9, 2026
Work Orders from this Case (2)
WO-01350644 (current) Invoiced
Virtual Tech • Virtual Tech
Created: Feb 9, 2026 • Closed: Feb 11, 2026
WO-01351217 Invoiced
Virtual Tech - Field Repair • Tyler Bollman
Created: Feb 11, 2026 • Closed: Feb 19, 2026
Completed with minor delays
Invoiced • 185 days old
🚨
Primary Delay 2.4 days stuck in "On Hold"
⏱️
Total Delay 1.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
On Hold
2.4d
Closed
2.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2-9 DSR confirming part numbers needed.

🔧 Work Performed
2-9 confirming part number needed. POC sending picture of what is cracked.
🔍 Technician Findings
m7880 blue line with filter? Sending Tech to repair connector
⚠️ Problem Description
Dental cart water line has leak spraying out would need replaced it’s spraying out of the white piece attached to the blue water line that connects to the water reservoir bottle Model: iM3 - Pro 2000 Model Type: Dental Delivery Unit Asset ID: 13105700 Site: Lovet Pet Health Care (Formerly Arizona Pet) - Lovet Pet Health Care - Fletcher Heights Animal Hospital - 8009 Serial #: 80005 https://www.ebiotrack.com/workorder.php?wo=71535

Timeline

📞
Case Linked Feb 9, 3:06 PM
Case Number: 00566719
Subject: <no subject>
Status: Closed
📋
▶
2 Work Order Created Feb 9, 3:27 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Derek Reynolds
From: Entered
To: L2 Screening
Duration in Previous: 3m
⏸️
Status: On Hold by Derek Reynolds Feb 9, 3:32 PM
From: L2 Screening
To: On Hold
Duration in Previous: 1m
⏳ 3.0 business days
⏱️
▶
3 Labor Added Feb 11, 4:19 PM
Labor Added → Status: Assigned → Technician Assigned
👷
Status: Assigned by Derek Reynolds
From: On Hold, Assigned, Completed
To: Assigned, Completed, Closed
Duration in Previous: 2d 0h, 0m
👷
Technician Assigned by Derek Reynolds
Technician: Virtual Tech
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Feb 16, 1:59 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254117

Bottlenecks

Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

📞
Case 00566719
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech
Branch
N/A
Technician
Virtual Tech
Scheduled
N/A
Created
Feb 9, 3:27 PM
Invoice #
SM-254117

Work Details (1)

Name Type Status Qty Amount Date
WL-03101564 Labor Open 0.33333333333333 $74.50 Feb 11, 4:19 PM

Details