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WO-01351217 ↗ ServiceMax

Lovet Pet Health Care (Formerly Arizona Pet) • Virtual Tech - Field Repair • P3

📍 Lovet Pet Health Care - Fletcher Heights Animal Hospital - 8009 — 8385 W. Deer Valley Rd., Suite 104, Peoria AZ, 85382

Feb 11, 2026 → Feb 19, 2026

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Feb 17, 2026
✗ SLA Missed (2 biz days late)
Active: 5 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
1d
▶ Clock Running
Status: Assigned
Feb 11 → Feb 12, 2026
1 business day (counted)
Running total: 1 of 3 biz days used
4d
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 19, 2026
4 business days (counted)
Running total: 5 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 5 of 3 biz days used
Created: Feb 11, 2026 Completed: Feb 19, 2026
Business Days Used 5 / 3
0 3d budget +2d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 11 → Feb 11 Created ▶ Running 0 0 / 3
Feb 11 → Feb 11 Ready for Scheduling ▶ Running 0 0 / 3
Feb 11 → Feb 12 Assigned ▶ Running 1 1 / 3
Feb 12 → Feb 19 Scheduled ▶ Running 4 5 / 3
Feb 19 → Feb 19 Tech On Site ▶ Running 0 5 / 3
Dispatch 0.0d
Coordinators 6.3d
Field Work 0.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
6.3 days
Over SLA
Field Work
0.3 days
Created: Feb 11, 2026 Due: Feb 16, 2026 Completed: Feb 19, 2026 (2 days late)
📅
5.3 days Total Age
⏱️
5.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
6.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00566719
<no subject>
Closed
Dental cart water line has leak spraying out would need replaced it’s spraying out of the white piece attached to the blue water line that connects to the water reservoir bottle Model: iM3 - Pro 2000 Model Type: Dental Delivery Unit Asset ID: 13105700 Site: Lovet Pet Health Care (Formerly Arizona Pet) - Lovet Pet Health Care - Fletcher Heights Animal Hospital - 8009<https://www.ebiotrack.com/sites.php?sid=21550> Serial #: 80005
Priority
Standard
Origin
Email
Reason
New Case
Contact
Holly Courter
Owner
Virtual Tech
Created
Feb 9, 2026
Work Orders from this Case (2)
WO-01350644 Invoiced
Virtual Tech • Virtual Tech
Created: Feb 9, 2026 • Closed: Feb 11, 2026
WO-01351217 (current) Invoiced
Virtual Tech - Field Repair • Tyler Bollman
Created: Feb 11, 2026 • Closed: Feb 19, 2026
Completed with minor delays
Invoiced • 183 days old
🚨
Primary Delay 5.0 days stuck in "Scheduled"
⏱️
Total Delay 6.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
1.3d / 0.5d SLA
Scheduled
5.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
3.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Located leak depressurized and removed bad section of hose reinstalled and tested
🔍 Technician Findings
Hose connection to water leaking
⚠️ Problem Description
Dental cart water line has leak spraying out would need replaced it’s spraying out of the white piece attached to the blue water line that connects to the water reservoir bottle Model: iM3 - Pro 2000 Model Type: Dental Delivery Unit Asset ID: 13105700 Site: Lovet Pet Health Care (Formerly Arizona Pet) - Lovet Pet Health Care - Fletcher Heights Animal Hospital - 8009 Serial #: 80005 https://www.ebiotrack.com/workorder.php?wo=71605

Timeline

📞
Case Linked Feb 9, 3:06 PM
Case Number: 00566719
Subject: <no subject>
Status: Closed
⏳ 3.0 business days
📋
▶
4 Work Order Created Feb 11, 4:20 PM
Work Order Created → Status: Ready for Scheduling → Technician Assigned → Status: Assigned
📅
Status: Ready for Scheduling by Derek Reynolds
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
Technician Assigned by Kaitlyn Kelch
Technician: Tyler Bollman
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1m
🗓️
▶
2 Status: Scheduled Feb 12, 9:23 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-20T22:00:00.000+0000
⚠️ 5.0 business days
🔧
▶
2 Status: Tech On Site Feb 19, 3:12 PM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.75, 9, 0.25
✔️
Status: Completed by Tyler Bollman Feb 19, 4:15 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 2m
🏁
Status: Closed by Tyler Bollman Feb 19, 5:19 PM
From: Completed
To: Closed
Duration in Previous: 1h 4m
⏳ 3.8 business days
📄
▶
2 Status: Ready to Bill Feb 24, 12:09 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254751

Bottlenecks

Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.6 business hours
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days

🔗 Related Artifacts

📞
Case 00566719
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Virtual Tech - Field Repair
Branch
N/A
Technician
Tyler Bollman
Scheduled
Feb 20, 5:00 PM
Created
Feb 11, 4:20 PM
Invoice #
SM-254751

Work Details (3)

Name Type Status Qty Amount Date
WL-03112289 Labor Open 0.75 $111.75 Feb 19, 3:15 PM
WL-03112290 Travel Open 9 - Feb 19, 3:15 PM
WL-03112291 Labor Open 0.25 $79.00 Feb 19, 3:15 PM

Details