FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Primary Delay33.2 days stuck in "Ready for Release"
⏱️
Total Delay5.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
6.3d / 0.5d SLA
Ready for Release
33.2d
💬 Activities, Notes & Communications
🔒Internal CSA Notes
Email from GE. SR has been closed under Code 1.
04/03/2026 Brod - Patrick confirmed FSE onsite for 04/13. 04/02/2026 ARoosa- Called 770-219-9000, xfer to biomed, spoke to Patrick and he asked me to email him device list to patrick.ayers@gehealthcare.com... 03/24/2026: ARoosa - Called (770) 219-1840, Chuck Wilson, Bio Med, VM/LM will send FU email to Chuck at billy.wilson@gehealthcare.com... 02/18/2026 MHamersley - called 770-219-1840, call went to Chuck Wilson's VM/LM; sent email: billy.wilson@gehealthcare.com
🔧Work Performed
FMI 32097 Not Required – FMI
was previously completed
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞Call Description
FMI 32097
📧
Email: Field Action Notice - FMI 32097 - GE Healthcare - Giraffe Omnibed Heater Door - NORTHEAST GEORGIA MEDICAL CENTER INC - GAINESVILLE, GA - WO-01350677
Completed Feb 18, 2026
To: billy.wilson@gehealthcare.com
CC: central.scheduling@emsar.com; mary.hamersley@emsar.com; brandi.rodriguez@emsar.com
BCC:
Attachment: FMI32097 MIC UMDC English Customer Letter.pdf
Subject: Field Action Notice - FMI 32097 - GE Healthcare - Giraffe Omnibed Heater Door - NORTHEAST GEORGIA MEDICAL CENTER INC - GAINESVILLE, GA - WO-01350677
Body:
Good Afternoon,
I am contacting you on behalf of GE Healthcare about a Field Safety Notice issued for certain Giraffe OmniBed and Giraffe OmniB
📧
Live Call_Followed Up With Email
Completed Feb 18, 2026
02/18/2026 MHamersley - called 770-219-1840, call went to Chuck Wilson's VM/LM; sent email: billy.wilson@gehealthcare.com
Timeline
📞
Case Linked Feb 9, 12:48 PM
Case Number:00566638
Subject:GE WO Request
Status:Closed
📋
Work Order Created Feb 9, 4:34 PM
Work Order:WO-01350677
Type:FCO
Priority:PC
⚠️6.9 business days
✅
Status: Ready for Release by Mary HamersleyFeb 18, 5:37 PM
From:Entered
To:Ready for Release
Duration in Previous:9d 1h
🚨33.8 business days
🚫
Status: Canceled by Mandy NewmanApr 6, 5:16 PM
From:Ready for Release
To:Canceled
Duration in Previous:46d 22h
Bottlenecks
Entered
Duration: 6.3 business days (threshold: 4.0 business hours)