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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350681 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 NORTHEAST GEORGIA MEDICAL CENTER INC — 743 SPRING ST NE, GAINESVILLE GA, 30501

Feb 9, 2026 → Apr 6, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (15 biz days early)
Active: 6 biz days
Paused: 33 biz days
🕐 Clock stopped: Canceled (Apr 6, 2026)
6d
▶ Clock Running
Status: Created
Feb 9 → Feb 18, 2026
6 business days (counted)
Running total: 6 of ? biz days used
⏸33d
⏸ Clock Paused
Status: Ready for Release
Feb 18 → Apr 6, 2026
33 business days (not counted)
Created: Feb 9, 2026 Canceled: Apr 6, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 9 → Feb 18 Created ▶ Running 6 6
Feb 18 → Apr 6 Ready for Release ⏸ Paused 33 —
Dispatch 6.3d
Holding 33.2d (excluded)
✓ SLA Met
Dispatch
6.3 days
Over SLA
Holding (excluded from total)
33.2 days
Created: Feb 9, 2026 Due: Apr 27, 2026 Completed: Apr 6, 2026 (21 days early)
📅
39.3 days Total Age
⏱️
33.2d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
⚠️
5.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

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🎫
Case #00566638
GE WO Request
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Chuck Wilson
Owner
Erin Martin
Created
Feb 9, 2026
Work Orders from this Case (11)
WO-01350677 Canceled
FCO
Created: Feb 9, 2026
WO-01350678 Canceled
FCO
Created: Feb 9, 2026
WO-01350679 Canceled
FCO
Created: Feb 9, 2026
WO-01350681 (current) Canceled
FCO
Created: Feb 9, 2026
WO-01350682 Canceled
FCO
Created: Feb 9, 2026
WO-01350684 Canceled
FCO
Created: Feb 9, 2026
WO-01350686 Canceled
FCO
Created: Feb 9, 2026
WO-01350688 Canceled
FCO
Created: Feb 9, 2026
WO-01350691 Canceled
FCO
Created: Feb 9, 2026
WO-01350693 Canceled
FCO
Created: Feb 9, 2026
WO-01350694 Canceled
FCO
Created: Feb 9, 2026
At Risk - Monitor Closely
Canceled • 186 days old
🚨
Primary Delay 33.2 days stuck in "Ready for Release"
⏱️
Total Delay 5.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
6.3d / 0.5d SLA
Ready for Release
33.2d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
04/03/2026 Brod - Patrick confirmed FSE onsite for 04/13. 04/02/2026 ARoosa- Called 770-219-9000, xfer to biomed, spoke to Patrick and he asked me to email him device list to patrick.ayers@gehealthcare.com... 03/24/2026: ARoosa - Called (770) 219-1840, Chuck Wilson, Bio Med, VM/LM will send FU email to Chuck at billy.wilson@gehealthcare.com... 02/18/2026 MHamersley - called 770-219-1840, call went to Chuck Wilson's VM/LM; sent email: billy.wilson@gehealthcare.com
🔧 Work Performed
FMI 32097 Not Required – FMI was previously completed
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Feb 9, 12:48 PM
Case Number: 00566638
Subject: GE WO Request
Status: Closed
📋
Work Order Created Feb 9, 4:37 PM
Work Order: WO-01350681
Type: FCO
Priority: PC
⚠️ 6.9 business days
✅
Status: Ready for Release by Mary Hamersley Feb 18, 5:37 PM
From: Entered
To: Ready for Release
Duration in Previous: 9d 0h
🚨 33.8 business days
🚫
Status: Canceled by Mandy Newman Apr 6, 5:16 PM
From: Ready for Release
To: Canceled
Duration in Previous: 46d 22h

Bottlenecks

Entered
Duration: 6.3 business days (threshold: 4.0 business hours)
Exceeded by 5.8 business days

🔗 Related Artifacts

📞
Case 00566638
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
FCO
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Feb 9, 4:37 PM
Invoice #
N/A

Details