Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350860 ↗ ServiceMax

ShurMed EMS • Preventive Maintenance • PSM

📍 ShurMed EMS - Network Blvd. — 12000 Network Blvd., Ste. 410, San Antonio TX, 78249

Feb 10, 2026 → Feb 23, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (4 biz days early)
Active: 8 biz days
🕐 Clock stopped: Completed (Feb 23, 2026)
▶ Clock Running
Status: Created
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Assigned
Feb 10 → Feb 12, 2026
2 business days (counted)
Running total: 2 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 23, 2026
6 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: 04-Scheduled
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 8 of ? biz days used
Created: Feb 10, 2026 Completed: Feb 23, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 10 → Feb 10 Created ▶ Running 0 0
Feb 10 → Feb 10 Ready for Scheduling ▶ Running 0 0
Feb 10 → Feb 12 Assigned ▶ Running 2 2
Feb 12 → Feb 23 Scheduled ▶ Running 6 8
Feb 23 → Feb 23 Tech On Site ▶ Running 0 8
Feb 23 → Feb 23 04-Scheduled ▶ Running 0 8
Dispatch 0.0d
Coordinators 9.4d
Field Work 0.2d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
9.4 days
Over SLA
Field Work
0.2 days
Billing
0.0 days
Created: Feb 10, 2026 Due: Mar 10, 2026 Completed: Feb 23, 2026 (15 days early)
📅
8.8 days Total Age
⏱️
6.6d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
9.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00564973
ShurMed EMS - Network Blvd. (needs quote)
Closed
Q-00032372 Preventative Maintenance on Stryker Stair Chairs SNs: 100440942 111241181 090241065 Repair needed on the following (medic) M27 had an issue with the stretcher not disengaging from the power load. Customer purchased a transfer lock kit and would like to have it installed. Parts are onsite. https://www.ebiotrack.com/inspection.php?iid=33013
Priority
Standard
Origin
Web
Reason
New Case
Contact
Esme Ruiz
Owner
Shelby Robinson
Created
Feb 3, 2026
Work Orders from this Case (2)
WO-01350860 (current) Invoiced
Preventive Maintenance • Anthony Wirth
Created: Feb 10, 2026 • Closed: Feb 23, 2026
WO-01350864 Invoiced
Repair • Anthony Wirth
Created: Feb 10, 2026 • Closed: Feb 23, 2026
Completed with minor delays
Invoiced • 184 days old
🚨
Primary Delay 6.6 days stuck in "Scheduled"
⏱️
Total Delay 9.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
2.6d / 0.5d SLA
Scheduled
6.6d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
04-Scheduled
0.3d
Completed
0.0d / 1.0d SLA
Closed
3.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/26 DP - "From Site" travel billed on this WO & adjusted NTE $500

2/12 KKelch scheduled per logged email from Esme. Email logged on WO-01318291

🔧 Work Performed
Preventative Maintenance on Stryker Stair Chairs
🔍 Technician Findings
Preventative Maintenance on Stryker Stair Chairs
⚠️ Problem Description
Q-00032372 Preventative Maintenance on Stryker Stair Chairs SNs: 100440942 111241181 090241065 https://www.ebiotrack.com/inspection.php?iid=33013
📄 Description
Stryker 6252 Stair-PRO stair chair

Timeline

📞
Case Linked Feb 3, 4:21 PM
Case Number: 00564973
Subject: ShurMed EMS - Network Blvd. (needs quote)
Status: Closed
⚠️ 6.0 business days
📋
▶
2 Work Order Created Feb 10, 12:52 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 10, 2:08 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 15m
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Feb 12, 2:17 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-23T15:00:00.000+0000
⚠️ 7.0 business days
🔧
Status: Tech On Site by Anthony Wirth Feb 23, 11:12 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 10d 20h
⏱️
▶
2 5x Labor Added Feb 23, 12:34 PM
5x Labor Added → Status: 04-Scheduled
📋
Status: 04-Scheduled by Ben Saur
From: Tech On Site
To: 04-Scheduled
Duration in Previous: 1h 22m
✔️
▶
2 Status: Completed Feb 23, 2:58 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Anthony Wirth
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 4.0 business days
📄
▶
2 Status: Ready to Bill Feb 26, 11:19 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 2.9 business days
🧾
Invoice Created Mar 2, 7:06 AM
Invoice Number: SM-254963

Bottlenecks

Assigned
Duration: 2.6 business days (threshold: 4.0 business hours)
Exceeded by 2.1 business days
Scheduled
Duration: 6.6 business days (threshold: 2.0 business days)
Exceeded by 4.6 business days
Closed
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days

🔗 Related Artifacts

📞
Case 00564973
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Anthony Wirth
Scheduled
Feb 23, 10:00 AM
Created
Feb 10, 12:52 PM
Invoice #
SM-254963

Work Details (5)

Name Type Status Qty Amount Date
WL-03116168 Labor Open 1.5 $500.00 Feb 23, 12:34 PM
WL-03116169 Travel Open 32 $0.00 Feb 23, 12:34 PM
WL-03116170 Labor Open 0.25 $82.00 Feb 23, 12:34 PM
WL-03116171 Labor Open 0.25 $82.00 Feb 23, 12:34 PM
WL-03116172 Labor Open 0.25 $82.00 Feb 23, 12:34 PM

Details