Q-00032372
Preventative Maintenance on Stryker Stair Chairs
SNs:
100440942
111241181
090241065
Repair needed on the following
(medic) M27 had an issue with the stretcher not disengaging from the power load. Customer purchased a transfer lock kit and would like to have it installed. Parts are onsite.
https://www.ebiotrack.com/inspection.php?iid=33013
2/12 KKelch scheduled per logged email from Esme. Email logged on WO-01318291
🔧Work Performed
Consulted with the customer and identified three units requiring transfer lock kit replacements: Unit 19, Unit 27, and Unit 29. Notified dispatch to open a supplemental work order before proceeding with the hardware replacements across all specified units. Upon completion, performed functional checks on each unit; all passed without issue and were returned to service. Noted cosmetic damage to the covers of Unit 19, though the damage is superficial and does not impact operational safety or performance.
🔍Technician Findings
Unit needs a transfer lock kit replacement
⚠️Problem Description
Q-00032372
Repair needed on the following
(medic) M27 had an issue with the stretcher not disengaging from the power load. Customer purchased a transfer lock kit and would like to have it installed. Parts are onsite. https://www.ebiotrack.com/workorder.php?wo=71556
📄Description
Stryker 6390 Power-LOAD Fastener System
📅
WO-01350864 - Repair - San Antonio - ShurMed EMS - Network Blvd.
Feb 23, 2026 10:00am – 3:00pm
Work Order: WO-01350864
Account: ShurMed EMS
Customer Case Number:
Location: ShurMed EMS - Network Blvd.
Address: 12000 Network Blvd., Ste. 410, San Antonio, TX 78249
Manufacturer:
Model #:
Serial #:
Contact Name: Esme Ruiz
Contact Phone: 2104328800
Contact Email: logistics@shurmed.com
Due Date:
Timeline
📞
Case Linked Feb 3, 4:21 PM
Case Number:00564973
Subject:ShurMed EMS - Network Blvd. (needs quote)
Status:Closed
⚠️6.0 business days
📋
▶
2
Work Order Created Feb 10, 12:59 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
👷
▶
2
Technician Assigned Feb 10, 2:24 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 23m
⏳3.0 business days
📅
▶
2
Dispatch Scheduled Feb 12, 2:16 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From:Assigned
To:Scheduled
Duration in Previous:1d 23h
⚠️7.0 business days
🔧
Status: Tech On Site by Anthony WirthFeb 23, 9:18 AM
From:Scheduled
To:Tech On Site
Duration in Previous:10d 19h
🔩
▶
2
Parts Added Feb 23, 12:48 PM
Parts Added → Labor Added
⏱️
Labor Added
Type:Labor
Status:Open
Qty:1
✔️
▶
2
Status: Completed Feb 23, 2:57 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Anthony Wirth
From:Completed
To:Closed
Duration in Previous:4m
⏳4.0 business days
💵
▶
2
Expenses Added Feb 26, 11:22 AM
Expenses Added → Status: Ready to Bill
📄
Status: Ready to Bill by Diane Patton
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:2d 20h, 0m
⏳2.9 business days
🧾
Invoice Created Mar 2, 7:06 AM
Invoice Number:SM-254965
Bottlenecks
Assigned
Duration: 2.6 business days (threshold: 4.0 business hours)
Exceeded by 2.1 business days
Scheduled
Duration: 6.6 business days (threshold: 2.0 business days)
Exceeded by 4.6 business days
Closed
Duration: 3.5 business days (threshold: 1.0 business days)