Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350938 ↗ ServiceMax

MOPEC • Repair • P7

📍 LA Medical Examiners — 1104 N Mission Rd, Los Angeles CA, 90033

Feb 10, 2026 → Feb 18, 2026

✅ Completed
P7 7 business days from creation
Target: Feb 19, 2026
🕐 Clock stopped: Completed (Feb 19)
⏸ 5d excluded (parts wait + holding)
✓ SLA Met
Dispatch 0.0d
Material Management 4.4d
Coordinators 3.5d
Field Work 0.1d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Material Management
4.4 days
Coordinators
3.5 days
Over SLA
Field Work
0.1 days
Billing
0.0 days
Created: Feb 10, 2026 Due: Feb 19, 2026 Completed: Feb 19, 2026 (on time)
📅
7.0 days Total Age
⏱️
4.4d in Awaiting Parts - Customer Longest Stage
🔄
7 transitions Status Changes
⚠️
3.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00566927
LA County Lift Repair *URGENT*
Closed
Q-00032450 Repair two lift units Repair emergency Estop on one unit, batteries on another Are Parts Required for Service: Yes Number of Parts Shipping: 3 Is OEM Shipping Parts: Yes ETA for Part Arrival: 2/12/2026 Specialized Tool Requirement: jump box if available, otherwise will need to remove top
Priority
High
Origin
Email
Reason
New Case
Contact
Michael Sanchez
Owner
Sherry Reich
Created
Feb 10, 2026
Work Orders from this Case (2)
WO-01350938 (current) Invoiced
Repair • Rene Yescas
Created: Feb 10, 2026 • Closed: Feb 18, 2026
WO-01350940 Invoiced
Repair • Rene Yescas
Created: Feb 10, 2026 • Closed: Feb 18, 2026
Completed with minor delays
Invoiced • 93 days old
🚨
Primary Delay 4.4 days stuck in "Awaiting Parts - Customer"
⏱️
Total Delay 3.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Awaiting Parts - Customer
4.4d
Scheduled
3.4d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2-16 Mburris email from POC Nick M to set 2-18 9am

🔧 Work Performed
spoke with tech support,removed stainless steel top cover,removed batterie cover,removed bad batteries,installed new batteries,put batterie cover back on,put stainless steel top back on,customer had batteries,repair complete.
🔍 Technician Findings
unit is not operating up or down.bad batteries
⚠️ Problem Description
Q-00032450 Repair two lift units Repair emergency Estop on one unit, batteries on another Are Parts Required for Service: Yes Number of Parts Shipping: 3 Is OEM Shipping Parts: Yes ETA for Part Arrival: 2/12/2026 Specialized Tool Requirement: jump box if available, otherwise will need to remove top
📄 Description
Mopec JD5000 Red Wing Five Tier Roller Ball Lift (LIMITED PRODUCT SUPPORT FROM MOPEC)

Timeline

📞
Case Linked Feb 10, 9:38 AM
Case Number: 00566927
Subject: LA County Lift Repair *URGENT*
Status: Closed
📋
▶
3 Work Order Created Feb 10, 2:59 PM
Work Order Created → Expenses Added → Status: Ready for Scheduling
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Feb 10, 4:11 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling, Assigned
To: Assigned, Awaiting Parts - Customer
Duration in Previous: 1h 10m
⏳ 5.0 business days
🗓️
▶
2 Status: Scheduled Feb 16, 9:52 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-02-18T17:00:00.000+0000
⏳ 3.0 business days
⏱️
▶
2 3x Labor Added Feb 18, 10:06 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Rene Yescas
From: Scheduled
To: Completed
Duration in Previous: 2d 12h
🏁
Status: Closed by Rene Yescas Feb 18, 10:37 PM
From: Completed
To: Closed
Duration in Previous: 30m
⏳ 3.2 business days
📄
▶
3 Status: Ready to Bill Feb 23, 10:36 AM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-254652
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m

Bottlenecks

Scheduled
Duration: 3.4 business days (threshold: 2.0 business days)
Exceeded by 1.4 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00566927
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
Corporate
Technician
Rene Yescas
Scheduled
Feb 18, 12:00 PM
Created
Feb 10, 2:59 PM
Invoice #
SM-254652

Work Details (4)

Name Type Status Qty Amount Date
WL-03099380 Expenses Open 1 $0.00 Feb 10, 2:59 PM
WL-03111411 Labor Open 1.5 $0.00 Feb 18, 10:06 PM
WL-03111412 Labor Open 2 $238.00 Feb 18, 10:06 PM
WL-03111413 Travel Open 45 $155.00 Feb 18, 10:06 PM

Details