Q-00032450
Repair two lift units
Repair emergency Estop on one unit, batteries on another
Are Parts Required for Service: Yes
Number of Parts Shipping: 3
Is OEM Shipping Parts: Yes
ETA for Part Arrival: 2/12/2026
Specialized Tool Requirement: jump box if available, otherwise will need to remove top
2-16 Mburris email from POC Nick M to set 2-18 9am
🔧Work Performed
spoke with tech support,removed front panel,removed broken estop,installed new estop,put cover back on,repair complete
🔍Technician Findings
broken emergency estop
⚠️Problem Description
Q-00032450
Repair two lift units
Repair emergency Estop on one unit, batteries on another
Are Parts Required for Service: Yes
Number of Parts Shipping: 3
Is OEM Shipping Parts: Yes
ETA for Part Arrival: 2/12/2026
Specialized Tool Requirement: jump box if available, otherwise will need to remove top
📄Description
Mopec JD5000 Red Wing Five Tier Roller Ball Lift (LIMITED PRODUCT SUPPORT FROM MOPEC)
📧
Email:Re: Service quote for LA Medical Examiners
Completed Feb 16, 2026
From: nmilanovic@mopec.com
To: michael.burris@emsar.com, aperry@emsar.com
That works for me, thank you
Get Outlook for iOS <https://protect.checkpoint.com/v2/r01/___https://aka.ms/o0ukef___.YzJ1OmVtc2FyMTpjOm86OWM2NzEwY2QwZGM5MjZiZjA1Nzk4MDAxZDg1ZjM4MGQ6NzowMmM3OjE5ZThjOTk5Yjc3MTc5ODlmMDRhOWZkODlmNWQ4OWE5YTdkNzljMDYzNDIwMzYyZmY3YTlmMTY5MzQzZTM5ZDE6aDpGOkY>
________________________________
From: Michael Burris <michael.burris@emsar.com>
Sent: Monday, February 16, 2026 9:36:09 AM
To: Ash
📅
WO-01350940 - Repair - JD5000 - Los Angeles - LA Medical Examiners
Feb 18, 2026 12:00pm – 1:30pm
Work Order: WO-01350940
Account: MOPEC
Customer Case Number: NA
Location: LA Medical Examiners
Address: 1104 N Mission Rd, Los Angeles, CA 90033
Manufacturer: Mopec
Model #: JD5000
Serial #: JD5000-0190298-02
Contact Name: Michael Sanchez
Contact Phone: 323-343-0506
Contact Email:
Due Date: 2/19/20
PDF
la county 1350938
Feb 18, 2026
PDF
la county 1350940
Feb 18, 2026
Timeline
📞
Case Linked Feb 10, 9:38 AM
Case Number:00566927
Subject:LA County Lift Repair *URGENT*
Status:Closed
📋
▶
3
Work Order Created Feb 10, 3:01 PM
Work Order Created → Expenses Added → Status: Ready for Scheduling
💵
Expenses Added
Type:Expenses
Status:Open
Qty:1
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:3m
👷
▶
2
Technician Assigned Feb 10, 4:10 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 6m
⏳5.0 business days
📅
▶
2
Dispatch Scheduled Feb 16, 9:51 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From:Assigned
To:Scheduled
Duration in Previous:5d 17h
⏳3.0 business days
⏱️
Labor Added Feb 18, 10:11 PM
Type:Labor
Status:Open
Qty:1.5
✔️
Status: Completed by Rene YescasFeb 18, 10:32 PM
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:2d 12h, 0m
⏳3.2 business days
📄
▶
3
Status: Ready to Bill Feb 23, 10:36 AM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number:SM-254652
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
Bottlenecks
Assigned
Duration: 4.4 business days (threshold: 4.0 business hours)
Exceeded by 3.9 business days
Scheduled
Duration: 3.4 business days (threshold: 2.0 business days)
Exceeded by 1.4 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)