Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351008 ↗ ServiceMax

Oak Street Health • SWAPOUT • PC

📍 Oak Street Health - Hammond, IN — 5818 Columbia Ave, Hammond IN, 46320

Feb 11, 2026 → Feb 24, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 13, 2026
✓ SLA Met (13 biz days early)
Active: 8 biz days
🕐 Clock stopped: Completed (Feb 24, 2026)
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Feb 11 → Feb 11, 2026
0 business days (not counted)
7d
▶ Clock Running
Status: Reschedule
Feb 11 → Feb 23, 2026
7 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: On Hold
Feb 23 → Feb 24, 2026
1 business day (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 8 of ? biz days used
Created: Feb 11, 2026 Completed: Feb 24, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 11 → Feb 11 Created ▶ Running 0 0
Feb 11 → Feb 11 Awaiting Parts ⏸ Paused 0
Feb 11 → Feb 23 Reschedule ▶ Running 7 7
Feb 23 → Feb 24 On Hold ▶ Running 1 8
Feb 24 → Feb 24 Assigned ▶ Running 0 8
Feb 24 → Feb 24 Tech On Site ▶ Running 0 8
Dispatch 0.0d
Material Management 0.3d
Holding 2.0d (excluded)
Coordinators 8.0d
Field Work 0.0d
Billing 2.9d
✓ SLA Met
Dispatch
0.0 days
Material Management
0.3 days
Holding (excluded from total)
2.0 days
Coordinators
8.0 days
Over SLA
Field Work
0.0 days
Billing
2.9 days
Over SLA
Created: Feb 11, 2026 Due: Mar 13, 2026 Completed: Feb 24, 2026 (17 days early)
📅
9.0 days Total Age
⏱️
8.0d in Reschedule Longest Stage
🔄
8 transitions Status Changes
⚠️
8.9d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00567253
L2 review
Closed
AED machine asset #6028859 she was testing the equipment, equipment showing failed, replaced batteries, failed, error code - B:03.50P:06.32L:05.10 C:01.00 A:24.00
Priority
High
Origin
Phone
Reason
New Case
Contact
Erica Barker
Owner
Virtual Tech
Created
Feb 10, 2026
Work Orders from this Case (2)
WO-01351008 (current) Invoiced
SWAPOUT • Samuel A Klein
Created: Feb 11, 2026 • Closed: Feb 24, 2026
WO-01353415 Invoiced
Virtual Tech - Depot • Samuel A Klein
Created: Feb 24, 2026 • Closed: Apr 24, 2026
Completed with minor delays
Invoiced • 184 days old
🚨
Primary Delay 8.0 days stuck in "Reschedule"
⏱️
Total Delay 8.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
0.3d / 3.0d SLA
Reschedule
8.0d / 2.0d SLA
On Hold
2.0d
Tech On Site
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
2.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

delivered

🔧 Work Performed
Unit arrived into Depot. Preparing for Hotswap. Shipping Hot swap device to site: ITEM #: OSH-836329 SERIAL #: X20C266062 ASSET ID: 13210498 Zoll Medical Corporation - AED Plus Asset ID#: 6028859 S/N: X15F762819
🔍 Technician Findings
Unit arrived into Depot. Unit arrived with all accessories. Will list accessories needed in clone WO. Preparing unit for Repair/PM to place on Hotswap shelf.
⚠️ Problem Description
she was testing the equipment, equipment showing failed, replaced batteries, failed, error code - B:03.50P:06.32L:05.10 C:01.00 A:24.00 Zoll Medical Corporation - AED Plus Asset ID#: 6028859 S/N: X15F762819 https://www.ebiotrack.com/workorder.php?wo=71571
📄 Description
DEFIBRILLATOR, AED + ECG DSPLY ADLT PRESCRIPTION ZOLMED Oak Street Health’s Consigned Inventory

Timeline

📞
Case Linked Feb 10, 5:27 PM
Case Number: 00567253
Subject: L2 review
Status: Closed
📋
3 Work Order Created Feb 11, 8:34 AM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00090113
Status: Closed
📦
Status: Awaiting Parts by Wendy Argueta
From: Entered
To: Awaiting Parts
Duration in Previous: 1m
🔩
2 2x Parts Added Feb 11, 11:19 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Sean Weaver
From: Awaiting Parts
To: Reschedule
Duration in Previous: 2h 44m
⚠️ 8.0 business days
⏸️
Status: On Hold by Ryan Schwochow Feb 23, 8:32 AM
From: Reschedule
To: On Hold
Duration in Previous: 11d 21h
2.0 business days
👷
2 Technician Assigned Feb 24, 8:34 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Samuel Klein
From: On Hold, Assigned
To: Assigned, Tech On Site
Duration in Previous: 1d 0h, 0m
⏱️
2 Labor Added Feb 24, 8:43 AM
Labor Added → Status: Completed
✔️
Status: Completed by Samuel Klein
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 10m
2.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 25, 11:51 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 3h
3.0 business days
📨
Status: Invoice Pending by Diane Patton Feb 28, 1:13 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 3d 1h
💰
Status: Invoiced by Diane Patton Feb 28, 1:18 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 5m
🚨 90.0 business days
🧾
Invoice Created Jul 8, 4:59 PM
Invoice Number: SM-255246

Bottlenecks

Reschedule
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days

🔗 Related Artifacts

📞
Case 00567253
Closed
📦
Parts Order 00090113
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
SWAPOUT
Branch
Edge
Technician
Samuel A Klein
Scheduled
N/A
Created
Feb 11, 8:34 AM
Invoice #
SM-255246

Work Details (3)

Name Type Status Qty Amount Date
WL-03100831 Parts Open 1 $0.00 Feb 11, 11:19 AM
WL-03100832 Expenses Open 1 $54.42 Feb 11, 11:19 AM
WL-03117175 Labor Open 0.5 $61.29 Feb 24, 8:43 AM

Details