04/07/2026 JRolston - Per vendor website, part still on back order without estimated ship date. Next follow-up date is 4/28. Will continue to monitor accordingly.
🔧Work Performed
Is the unit clean? - PASSED
Are all signs of wear reasonable and not excessive? - PASSED
Are the top panel and housing undamaged and free of cracks? - PASSED
Are input connectors clean and undamaged? - PASSED
If electrodes are preconnected, is the cable free from damage, are the pads sealed within the packaging, and are the electrodes within the expiration date shown on the packaging? - PASSED
*PM CHECKLIST POSTED IN NOTES/FILES*
🔍Technician Findings
Was able to duplicate issue. Seems that batteries were installed in the wrong order causing the unit to fail. Reinserted batteries and reset unit. Unit was able to power on and show the green check mark with all start up tests passing. Unit has a tear on the power button. Power button will need to be replaced. Pads and Batteries are still well within their expiration dates and do not need changed.
⚠️Problem Description
she was testing the equipment, equipment showing failed, replaced batteries, failed,
error code - B:03.50P:06.32L:05.10
C:01.00 A:24.00
Zoll Medical Corporation - AED Plus
Asset ID#: 13353450
S/N: X15F762819 https://www.ebiotrack.com/workorder.php?wo=71896
📄Description
DEFIBRILLATOR, AED + ECG DSPLY ADLT PRESCRIPTION ZOLMED
Oak Street Health’s Consigned Inventory
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Apr 21, 2026
To: erica.barker@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01353415Location: Oak Street Health - Hammond, INAddress: 5818 Columbia Ave Hammond, IN 46320Device: Problem Description: she was testing the equipment, equipment showing faile
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Apr 14, 2026
To: erica.barker@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01353415Location: Oak Street Health - Hammond, INAddress: 5818 Columbia Ave Hammond, IN 46320Device: Problem Description: she was testing the equipment, equipment showing faile
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Apr 7, 2026
To: erica.barker@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01353415Location: Oak Street Health - Hammond, INAddress: 5818 Columbia Ave Hammond, IN 46320Device: Problem Description: she was testing the equipment, equipment showing faile
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Mar 31, 2026
To: erica.barker@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01353415Location: Oak Street Health - Hammond, INAddress: 5818 Columbia Ave Hammond, IN 46320Device: Problem Description: she was testing the equipment, equipment showing faile
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Mar 24, 2026
To: erica.barker@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01353415Location: Oak Street Health - Hammond, INAddress: 5818 Columbia Ave Hammond, IN 46320Device: Problem Description: she was testing the equipment, equipment showing faile
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Mar 17, 2026
To: erica.barker@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01353415Location: Oak Street Health - Hammond, INAddress: 5818 Columbia Ave Hammond, IN 46320Device: Problem Description: she was testing the equipment, equipment showing faile
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Mar 10, 2026
To: erica.barker@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01353415Location: Oak Street Health - Hammond, INAddress: 5818 Columbia Ave Hammond, IN 46320Device: Problem Description: she was testing the equipment, equipment showing faile
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Mar 3, 2026
To: erica.barker@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01353415Location: Oak Street Health - Hammond, INAddress: 5818 Columbia Ave Hammond, IN 46320Device: Problem Description: she was testing the equipment, equipment showing faile
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 24, 2026
To: erica.barker@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01353415Location: Oak Street Health - Hammond, INAddress: 5818 Columbia Ave Hammond, IN 46320Device: Problem Description: she was testing the equipment, equipment showing faile
PDF
SKM_284e26042410230
Apr 24, 2026
Timeline
📞
Case Linked Feb 10, 5:27 PM
Case Number:00567253
Subject:L2 review
Status:Closed
⚠️9.8 business days
📋
▶
2
Work Order Created Feb 24, 8:41 AM
Work Order Created → Status: Assigned
👷
Status: Assigned by Samuel Klein
From:Tech On Site
To:Assigned
Duration in Previous:0m
📦
▶
2
Parts Requested Feb 24, 8:49 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Samuel Klein
From:Assigned
To:Awaiting Parts
Duration in Previous:8m
🚨34.9 business days
🔩
▶
2
2x Parts Added Apr 13, 8:15 AM
2x Parts Added → Status: On Hold
⏸️
Status: On Hold by Melissa Barrett
From:Awaiting Parts
To:On Hold
Duration in Previous:47d 22h
📦
Status: Awaiting Parts by Ryan SchwochowApr 13, 2:49 PM
From:On Hold
To:Awaiting Parts
Duration in Previous:6h 34m
🚨10.0 business days
🔄
▶
2
Status: Reschedule Apr 24, 10:41 AM
Status: Reschedule → 2x Labor Added
⏱️
2x Labor Added
Type:Labor
Status:Open
Qty:1
🔧
Status: Tech On Site by Samuel KleinApr 24, 12:44 PM
From:Reschedule, Tech On Site
To:Tech On Site, Completed
Duration in Previous:2h 3m, 0m
🏁
Status: Closed by Samuel KleinApr 24, 1:28 PM
From:Completed
To:Closed
Duration in Previous:43m
⏳2.0 business days
📄
Status: Ready to Bill by Diane PattonApr 27, 2:59 PM
From:Closed
To:Ready to Bill
Duration in Previous:3d 1h
⚠️5.0 business days
📨
Status: Invoice Pending by Diane PattonMay 1, 5:10 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:4d 2h
🧾
▶
2
Invoice Created May 1, 5:33 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:23m
Bottlenecks
Awaiting Parts
Duration: 35.0 business days (threshold: 3.0 business days)
Exceeded by 32.0 business days
Awaiting Parts
Duration: 9.6 business days (threshold: 3.0 business days)
Exceeded by 6.6 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.5 business hours
Ready to Bill
Duration: 4.6 business days (threshold: 1.0 business days)