Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Mar 13, 2026
✓ SLA Met (16 biz days early)
🕐 Clock stopped: Completed (Feb 19, 2026)
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Feb 11 → Feb 11, 2026
0 business days (not counted)
5d
▶ Clock Running
Status: Reschedule
Feb 11 → Feb 19, 2026
5 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 5 of ? biz days used
Created: Feb 11, 2026
Completed: Feb 19, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 11 → Feb 11
Created
▶ Running
0
0
Feb 11 → Feb 11
Awaiting Parts
⏸ Paused
0
—
Feb 11 → Feb 19
Reschedule
▶ Running
5
5
Feb 19 → Feb 19
Assigned
▶ Running
0
5
Feb 19 → Feb 19
Tech On Site
▶ Running
0
5
Material Management
Coordinators Over SLA
Billing Over SLA
Created: Feb 11, 2026
Due: Mar 13, 2026
Completed: Feb 19, 2026 (22 days early)
⏱️
5.9d in Reschedule
Longest Stage
🔄
7 transitions
Status Changes
📦
1 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
AI Analysis
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Case #00567288
Oak Street Health - 48 Hour - 144073: New Work Order Assigned
Closed
Work Order #144073
Work Order Description:
EKG machine is making noise and not printing correctly. We are unable to read the EKGs. We need it to be operational for our patients
🚨
Primary Delay
5.9 days stuck in "Reschedule"
⏱️
Total Delay
9.4 business days over SLA thresholds
SLA vs Actual Time by Status
Awaiting Parts
0.3d
/ 3.0d SLA
Reschedule
5.9d
/ 2.0d SLA
Tech On Site
0.0d
/ 1.0d SLA
Ready to Bill
5.5d
/ 1.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (3)
🔧
Work Performed
Unit received. Preparing unit for Repair/PM to place back onto Hotswap Shelf.
🔍
Technician Findings
Unit was received in the Depot. Preparing unit for Hotswap.
⚠️
Problem Description
Work Order #144073
Work Order Description:
EKG machine is making noise and not printing correctly. We are unable to read the EKGs. We need it to be operational for our patients https://www.ebiotrack.com/workorder.php?wo=71576
Timeline
📞
Case Number:
00567288
Subject:
Oak Street Health - 48 Hour - 144073: New Work Order Assigned
Status:
Closed
📋
📦
Order:
00090119
Status:
Closed
📦
From:
Entered
To:
Awaiting Parts
Duration in Previous:
1m
🔩
🔄
From:
Awaiting Parts
To:
Reschedule
Duration in Previous:
2h 8m
👷
👷
From:
Reschedule, Assigned
To:
Assigned, Tech On Site
Duration in Previous:
7d 21h, 0m
⏱️
Type:
Labor
Status:
Open
Qty:
0.5
✔️
From:
Tech On Site, Completed
To:
Completed, Closed
Duration in Previous:
9m, 0m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
1d 5h
📨
From:
Ready to Bill
To:
Invoice Pending
Duration in Previous:
7d 21h
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
5m
🧾
Invoice Number:
SM-255246
Bottlenecks
Reschedule
Duration: 5.9 business days (threshold: 2.0 business days)
Exceeded by 3.9 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 5.5 business days (threshold: 1.0 business days)
Exceeded by 4.5 business days
🔗 Related Artifacts
📦
Parts Order 00090119
Closed
ℹ️ Work Order Details
Technician
Samuel A Klein
Work Details (3)
Name
Type
Status
Qty
Amount
Date
WL-03100837
Parts
Open
1
$0.00
Feb 11, 11:28 AM
WL-03100838
Expenses
Open
1
$36.28
Feb 11, 11:28 AM
WL-03111703
Labor
Open
0.5
$61.29
Feb 19, 9:26 AM