Oak Street Health - 48 Hour - 144073: New Work Order Assigned
Closed
Work Order #144073
Work Order Description:
EKG machine is making noise and not printing correctly. We are unable to read the EKGs. We need it to be operational for our patients
Updating eBiotracks information
Cleaned device externals
Visual Inspection; Passed
Printhead in good condition, printer verified, cleaned
Electrical Safety Test; Passed
AM12 Condition; Good (S/N:______118360000131______)
Performance Tested EKG Leads @ 30, 60, 80, 120 BPM; Passed
Auto Test; Passed
Speaker Test ; Passed
LCD Memory Test; Passed
Writer Test; Passed
Full Keyboard Test; Passed
Keyboard Test; Passed
Battery holds charge/good condition. __12.9_v
Reset to factory defaults
PM Completed per mfg specs
🔍Technician Findings
Was not able to duplicate issue. Paper was able to print with no issues. Performing PM on unit to ensure unit is working correctly and ready for a Hotswap.
⚠️Problem Description
Work Order #144073
Work Order Description:
EKG machine is making noise and not printing correctly. We are unable to read the EKGs. We need it to be operational for our patients https://www.ebiotrack.com/workorder.php?wo=71801
📄Description
ECG, BURDICK 280 INTERP 200 ECG STORAGE AM12/USB/LAN
Oak Street Health’s Consigned Inventory
Timeline
📞
Case Linked Feb 10, 9:19 PM
Case Number:00567288
Subject:Oak Street Health - 48 Hour - 144073: New Work Order Assigned
Status:Closed
⚠️6.3 business days
📋
▶
2
Work Order Created Feb 19, 9:24 AM
Work Order Created → Status: Assigned
👷
Status: Assigned by Samuel Klein
From:Tech On Site
To:Assigned
Duration in Previous:0m
🔧
Status: Tech On Site by Samuel KleinFeb 19, 9:33 AM
From:Assigned
To:Tech On Site
Duration in Previous:8m
🔩
4x Parts Added Feb 19, 9:38 AM
Type:Parts, Labor
Status:Open
Qty:1
✔️
Status: Completed by Samuel KleinFeb 19, 10:34 AM
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:1h 1m, 0m
⏳2.0 business days
📄
Status: Ready to Bill by Diane PattonFeb 20, 3:19 PM
From:Closed
To:Ready to Bill
Duration in Previous:1d 4h
⚠️6.0 business days
📨
Status: Invoice Pending by Diane PattonFeb 28, 1:13 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:7d 21h
🧾
▶
2
Invoice Created Feb 28, 1:18 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:5m
Bottlenecks
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 5.5 business days (threshold: 1.0 business days)