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WO-01351103 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Central Florida Health Care — 130 Ridge Center Dr, Davenport FL, 33837-6413

Feb 11, 2026 → Feb 27, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Feb 18, 2026
✗ SLA Missed (7 biz days late)
Active: 11 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Feb 27, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Canceled
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
4d
▶ Clock Running
Status: Assigned
Feb 11 → Feb 18, 2026
4 business days (counted)
Running total: 4 of 4 biz days used
7d
▶ Clock Running
Status: Scheduled
Feb 18 → Feb 27, 2026
7 business days (counted)
Running total: 11 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 11 of 4 biz days used
Created: Feb 11, 2026 Completed: Feb 27, 2026
Business Days Used 11 / 4
0 4d budget +7d over
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 11 → Feb 11 Created ▶ Running 0 0 / 4
Feb 11 → Feb 11 Canceled ▶ Running 0 0 / 4
Feb 11 → Feb 11 Ready for Scheduling ▶ Running 0 0 / 4
Feb 11 → Feb 18 Assigned ▶ Running 4 4 / 4
Feb 18 → Feb 27 Scheduled ▶ Running 7 11 / 4
Feb 27 → Feb 27 Tech On Site ▶ Running 0 11 / 4
Dispatch 0.0d
Coordinators 12.1d
Field Work 0.5d
Billing 1.7d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
12.1 days
Over SLA
Field Work
0.5 days
Billing
1.7 days
Over SLA
Created: Feb 11, 2026 Due: Feb 17, 2026 Completed: Feb 27, 2026 (9 days late)
📅
11.8 days Total Age
⏱️
7.6d in Scheduled Longest Stage
🔄
11 transitions Status Changes
⚠️
11.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00567360
Repair
Closed
Zone 2 PROBLEM SUMMARY MGIV Install USB Kits (3) ADDITIONAL NOTES Customer has 3 sterilizers at this location that need USB kits installed. The parts have already arrived at this customer's site. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Priority
Standard
Origin
Web
Reason
New Case
Contact
Jacqueline Bouvier
Owner
Erin Martin
Created
Feb 11, 2026
Work Orders from this Case (3)
WO-01351103 (current) Invoiced
Repair • Anthony Wright
Created: Feb 11, 2026 • Closed: Feb 27, 2026
WO-01351593 Invoiced
Repair • Anthony Wright
Created: Feb 13, 2026 • Closed: Feb 27, 2026
WO-01351596 Invoiced
Repair • Anthony Wright
Created: Feb 13, 2026 • Closed: Feb 27, 2026
Completed with significant delays
Invoiced • 184 days old
🚨
Primary Delay 7.6 days stuck in "Scheduled"
⏱️
Total Delay 11.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Canceled
0.3d
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
4.6d / 0.5d SLA
Scheduled
7.6d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.4d / 1.0d SLA
Closed
2.7d / 1.0d SLA
Billing Review
0.4d / 2.0d SLA
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/3/26 Nsuarez chattered Account manager on Parent WO the SRA only contains 2 serial numbers and not 3.

2/18/26 AJinerson - Call logged on WO-01351103. Jackie called and confirmed scheduling the Davenport location's 3 WOs for Friday, 2/27 with arrival between 10am-12pm. 

Site has 3 USB kits on-site and Jackie will be confirming with on-site management to set this up on their end. 


2/16/26 AJinerson - Email logged on WO-01351102. Received email back from Jackie stating she is working/checking with both of these centers to confirm which dates work best for them and she will reply and let us know as soon as she hears back.


2/13/26 AJinerson - Email logged on WO-01351102. Sent email to POC Jackie following up to schedule below WOs:

CCFHC Administrative Office - 201 Magnolia Ave SW Winter Haven, FL 33880 - (WO-01351102)


Central Florida Health Care - 130 Ridge Center Dr Davenport, FL 33837 - (WO-01351103, WO-01351596, and WO-01351596)


2/13/26 AJinerson - Site had child WOs created on 2/13 and SLA on those are 2/19.


2/13/26 AJinerson - Call logged on WO-01351102 - Called Jackie to follow up and schedule tech visit for both locations. 


2/11/26 AJinerson - WO states this is for 3 Sterilizers, but we only have 1 WO.

2/11/26 AJinerson - Call logged on WO-01351102. Called Jackie to follow up and schedule tech visit for this service. Spoke with Heather who tried getting in contact w/ Jackie. Was transferred to Jackie's VM and left VM. 

2/11/26 AJinerson - WO in canceled status, but Midmark said this was Dispatched over to EMSAR to schedule. Following up w/ Dispatch on how to proceed if this is needing to be in RFS.

🔧 Work Performed
2/27 26 AMW - Located autoclave with SN - V2781405. Installed USB kit PN - 9A698001 SO - 747835 to autoclave. Performed EST - PASSED. Ran test cycle to check for leaks per Midmark instruction. Test cycle PASSED. Gave inservice on use of USB kit. Notified POC of equipment status.
🔍 Technician Findings
2/27 26 AMW - Locate autoclave and install USB kit. Perform test cycle to check for leaks per Midmark instruction. Notify POC of equipment status.
⚠️ Problem Description
Zone 2 PROBLEM SUMMARY MGIV Install USB Kits (3) ADDITIONAL NOTES Customer has 3 sterilizers at this location that need USB kits installed. The parts have already arrived at this customer's site. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
📄 Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)

Timeline

📞
Case Linked Feb 11, 9:29 AM
Case Number: 00567360
Subject: Repair
Status: Closed
📋
▶
2 Work Order Created Feb 11, 12:19 PM
Work Order Created → Status: Canceled
🚫
Status: Canceled by Erin Martin
From: Entered
To: Canceled
Duration in Previous: 1m
📅
Status: Ready for Scheduling by Erin Martin Feb 11, 2:24 PM
From: Canceled
To: Ready for Scheduling
Duration in Previous: 2h 3m
👷
▶
2 Status: Assigned Feb 11, 2:33 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Anthony Wright
⚠️ 5.0 business days
🗓️
▶
2 Status: Scheduled Feb 18, 2:28 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-02-27T15:00:00.000+0000
⚠️ 8.0 business days
🔧
Status: Tech On Site by Anthony Wright Feb 27, 9:26 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 18h
⏱️
2x Labor Added Feb 27, 9:44 AM
Type: Labor, Travel
Status: Open
Qty: 1.25, 73
✔️
▶
2 Status: Completed Feb 27, 10:06 AM
Status: Completed → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1.25
🏁
Status: Closed by Anthony Wright Feb 27, 1:23 PM
From: Completed
To: Closed
Duration in Previous: 3h 17m
⏳ 3.0 business days
💵
Status: Billing Review by Nancy Suarez Mar 3, 1:31 PM
From: Closed
To: Billing Review
Duration in Previous: 4d 0h
📄
Status: Ready to Bill by Nancy Suarez Mar 3, 4:40 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 3h 8m
📨
▶
3 Status: Invoice Pending Mar 4, 4:34 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-255607

Bottlenecks

Assigned
Duration: 4.6 business days (threshold: 4.0 business hours)
Exceeded by 4.1 business days
Scheduled
Duration: 7.6 business days (threshold: 2.0 business days)
Exceeded by 5.6 business days
Closed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

📞
Case 00567360
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Anthony Wright
Scheduled
Feb 27, 10:00 AM
Created
Feb 11, 12:19 PM
Invoice #
SM-255607

Work Details (3)

Name Type Status Qty Amount Date
WL-03122789 Labor Open 1.25 $0.00 Feb 27, 9:44 AM
WL-03122790 Travel Open 73 $110.00 Feb 27, 9:44 AM
WL-03122824 Labor Open 1.25 $137.50 Feb 27, 10:08 AM

Details