Zone 2
PROBLEM SUMMARY
MGIV Install USB Kits (3)
ADDITIONAL NOTES
Customer has 3 sterilizers at this location that need USB kits installed. The parts have already arrived at this customer's site.
For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
3/3/26 Nsuarez chattered Account manager on Parent WO the SRA only contains 2 serial numbers and not 3.
2/18/26 AJinerson - Call logged on WO-01351103. Jackie called and confirmed scheduling the Davenport location's 3 WOs for Friday, 2/27 with arrival between 10am-12pm.
Site has 3 USB kits on-site and Jackie will be confirming with on-site management to set this up on their end.
2/18/26 AJinerson - Email logged on WO-01351102. Received email back from Jackie requesting to schedule the Winter Haven location (WO-01351102) on Thursday, 2/26. *Jackie still waiting on confirmation of date for Davenport location*
2/16/26 AJinerson - Email logged on WO-01351102. Received email back from Jackie stating she is working/checking with both of these centers to confirm which dates work best for them and she will reply and let us know as soon as she hears back.
2/13/26 AJinerson - Email logged on WO-01351102. Sent email to POC Jackie following up to schedule below WOs:
Central Florida Health Care - 130 Ridge Center Dr Davenport, FL 33837 - (WO-01351103, WO-01351596, and WO-01351596)
2/13/26 AJinerson - Call logged on WO-01351102 - Called Jackie to follow up and schedule tech visit for both locations.
🔧Work Performed
2/27 26 AMW - Located autoclave with SN - V2781382. Installed USB kit PN - 9A698001 SO - 747835 to autoclave. Performed EST - PASSED. Ran test cycle to check for leaks per Midmark instruction. Test cycle PASSED. Gave inservice on use of USB kit. Notified POC of equipment status.
🔍Technician Findings
2/27 26 AMW - Locate autoclave and install USB kit. Perform test cycle to check for leaks per Midmark instruction. Notify POC of equipment status.
⚠️Problem Description
Zone 2
PROBLEM SUMMARY
MGIV Install USB Kits (3)
ADDITIONAL NOTES
Customer has 3 sterilizers at this location that need USB kits installed. The parts have already arrived at this customer's site.
For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
📄Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)
📧
Email
Completed Feb 18, 2026
2/18/26 AJinerson - Call logged on WO-01351103. Jackie called and confirmed scheduling the Davenport location's 3 WOs for Friday, 2/27 with arrival between 10am-12pm.
Site has 3 USB kits on-site and Jackie will be confirming with on-site management to set this up on their end.
📧
Email
Completed Feb 18, 2026
2/18/26 AJinerson - Email logged on WO-01351102. Received email back from Jackie requesting to schedule the Winter Haven location (WO-01351102) on Thursday, 2/26. *Jackie still waiting on confirmation of date for Davenport location*
📧
Email
Completed Feb 16, 2026
2/16/26 AJinerson - Email logged on WO-01351102. Received email back from Jackie stating she is working/checking with both of these centers to confirm which dates work best for them and she will reply and let us know as soon as she hears back.
📧
Email
Completed Feb 13, 2026
2/13/26 AJinerson - Email logged on WO-01351102. Sent email to POC Jackie following up to schedule below WOs:
CCFHC Administrative Office - 201 Magnolia Ave SW Winter Haven, FL 33880 - (WO-01351102)
Central Florida Health Care - 130 Ridge Center Dr Davenport, FL 33837 - (WO-01351103, WO-01351596, and WO-01351596)
📞
Call
Completed Feb 13, 2026
2/13/26 AJinerson - Call logged on WO-01351102 - Called Jackie to follow up and schedule tech visit for both locations.
📅
WO-01351593 - Repair - M11 (Series) - Davenport - Central Florida Health Care
Feb 27, 2026 12:00pm – 1:00pm
Work Order: WO-01351593
Account: MIDMARK
Customer Case Number: SR 1536770
Location: Central Florida Health Care
Address: 130 Ridge Center Dr, Davenport, FL 33837-6413
Manufacturer: Midmark Corp
Model #: M11 (Series)
Serial #: V2781382
Contact Name: Jacqueline Bouvier
Contact Phone: 18662348534
Conta
PDF
00567360 SRA 2
Feb 13, 2026
JPG
SO# & PN
Feb 27, 2026
JPG
SN
Feb 27, 2026
PDF
7170 1382 MM 2.27.26
Feb 27, 2026
Case #00567360 – Repair
Status: Closed | Priority: Standard
Zone 2
PROBLEM SUMMARY
MGIV Install USB Kits (3)
ADDITIONAL NOTES
Customer has 3 sterilizers at this location that need USB kits installed. The parts have already arrived at this customer's site.
For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-85
💬Case Comment
Internal Feb 13, 2026 12:43pm
child WOs created
Timeline
📞
Case Linked Feb 11, 9:29 AM
Case Number:00567360
Subject:Repair
Status:Closed
⏳3.0 business days
📋
▶
2
Work Order Created Feb 13, 11:34 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From:Entered
To:Ready for Scheduling
Duration in Previous:2m
👷
▶
2
Technician Assigned Feb 13, 11:56 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:20m
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Feb 18, 2:29 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For:2026-02-27T17:00:00.000+0000
⚠️8.0 business days
🔧
Status: Tech On Site by Anthony WrightFeb 27, 10:00 AM
From:Scheduled
To:Tech On Site
Duration in Previous:8d 19h
⏱️
Labor Added Feb 27, 10:09 AM
Type:Labor
Status:Open
Qty:1.5
✔️
Status: Completed by Anthony WrightFeb 27, 11:45 AM
From:Tech On Site
To:Completed
Duration in Previous:1h 44m
🏁
Status: Closed by Anthony WrightFeb 27, 1:23 PM
From:Completed
To:Closed
Duration in Previous:1h 37m
⏳3.0 business days
💵
Status: Billing Review by Nancy SuarezMar 3, 1:24 PM
From:Closed
To:Billing Review
Duration in Previous:4d 0h
📄
Status: Ready to Bill by Nancy SuarezMar 3, 4:42 PM
From:Billing Review
To:Ready to Bill
Duration in Previous:3h 17m
📨
▶
3
Status: Invoice Pending Mar 4, 4:34 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created
Invoice Number:SM-255607
Bottlenecks
Assigned
Duration: 2.9 business days (threshold: 4.0 business hours)
Exceeded by 2.4 business days
Scheduled
Duration: 7.6 business days (threshold: 2.0 business days)
Exceeded by 5.6 business days
Closed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)