Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351185 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 Lehigh Valley Hospital = Carbon — 2128 Blakeslee Blvd Dr E Lehighton, PA 18235, Lehighton PA, 18235

Feb 11, 2026 → Feb 18, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 25, 2026
✓ SLA Met (5 biz days early)
Active: 4 biz days
🕐 Clock stopped: Completed (Feb 18, 2026)
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Feb 11 → Feb 12, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Entered
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 1 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 13, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Entered
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 2 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Feb 13 → Feb 17, 2026
1 business day (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Entered
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 3 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 18, 2026
1 business day (counted)
Running total: 4 of ? biz days used
Created: Feb 11, 2026 Completed: Feb 18, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Feb 11 → Feb 11 Created ▶ Running 0 0
Feb 11 → Feb 12 Scheduled ▶ Running 1 1
Feb 12 → Feb 12 Entered ▶ Running 0 1
Feb 12 → Feb 13 Scheduled ▶ Running 1 2
Feb 13 → Feb 13 Entered ▶ Running 0 2
Feb 13 → Feb 17 Scheduled ▶ Running 1 3
Feb 17 → Feb 17 Entered ▶ Running 0 3
Feb 17 → Feb 18 Scheduled ▶ Running 1 4
Dispatch 0.3d
Coordinators 6.1d
Billing 1.3d
✓ SLA Met
Dispatch
0.3 days
Coordinators
6.1 days
Billing
1.3 days
Over SLA
Created: Feb 11, 2026 Due: Feb 25, 2026 Completed: Feb 18, 2026 (7 days early)
📅
4.5 days Total Age
⏱️
1.8d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
0.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00567565
URGENT Philips WO Request
Closed
FCO86600081 Follow up Repair to be completed by ASP Emsar SN#H3532807306DA
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Shelby Robinson
Created
Feb 11, 2026
Work Orders from this Case (2)
WO-01351185 (current) Invoiced
Repair • Michael Steencken
Created: Feb 11, 2026 • Closed: Feb 18, 2026
WO-01351187 Invoiced
Repair • Rodney Charles
Created: Feb 11, 2026 • Closed: Feb 21, 2026
Completed with minor delays
Invoiced • 184 days old
🚨
Primary Delay 1.8 days stuck in "Scheduled"
⏱️
Total Delay 0.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Scheduled
6.1d / 2.0d SLA
Closed
1.6d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/17/2026 RFosbury update to Mike S for the 18th

02/13/2026 Parts delayed, dispatch to Rick C for the 20th

02/12/2026 Rfosbury dispatching to Jason to help

02/11/2026 RFosbury dispatching to Rodney C

🔧 Work Performed
REPAIR
🔍 Technician Findings
COMPLETE
⚠️ Problem Description
FCO86600081 Follow up Repair to be completed by ASP Emsar SN#H3532807306DA
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Feb 11, 3:00 PM
Case Number: 00567565
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Feb 11, 3:19 PM
Work Order: WO-01351185
Type: Repair
Priority: PC
👷
▶
3 Technician Assigned Feb 11, 5:24 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-13T05:00:00.000+0000, 2026-02-13T00:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Entered
To: Scheduled
Duration in Previous: 2h 5m
🆕
▶
4 Status: Entered Feb 12, 3:58 PM
Status: Entered → Dispatch Scheduled → Technician Assigned → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-13T00:00:00.000+0000, 2026-02-13T05:00:00.000+0000, 2026-02-13T17:30:00.000+0000
👷
Technician Assigned by Rich Fosbury
Technician: Jason Yenser
🗓️
Status: Scheduled by Rich Fosbury
From: Entered
To: Scheduled
Duration in Previous: 1m
🆕
▶
4 Status: Entered Feb 13, 12:56 PM
Status: Entered → Status: Scheduled → Technician Assigned → Dispatch Scheduled
🗓️
Status: Scheduled by Rich Fosbury
From: Entered
To: Scheduled
Duration in Previous: 4m
👷
Technician Assigned by Rich Fosbury
Technician: Rick Charles
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-20T05:00:00.000+0000, 2026-02-20T00:00:00.000+0000
📅
Dispatch Scheduled by Rich Fosbury Feb 13, 1:03 PM
Scheduled For: 2026-02-20T13:00:00.000+0000
⏳ 1.0 business days
📅
▶
2 Dispatch Scheduled Feb 16, 2:57 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-20T00:00:00.000+0000
🆕
▶
3 Status: Entered Feb 17, 12:52 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rich Fosbury
Technician: Michael Steencken
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-18T05:00:00.000+0000, 2026-02-18T00:00:00.000+0000
⏳ 2.0 business days
⏱️
▶
2 2x Labor Added Feb 18, 2:16 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Michael Steencken
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 1h, 0m
⏱️
Labor Added Feb 19, 9:10 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 19, 9:24 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 19h 5m
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 4:31 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 7h 6m
💰
Status: Invoiced by Josh Longway Feb 20, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 29m

Bottlenecks

Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.7 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

📞
Case 00567565
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Michael Steencken
Scheduled
Feb 17, 7:00 PM
Created
Feb 11, 3:19 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03110518 Labor Open 3 $285.00 Feb 18, 2:16 PM
WL-03110519 Labor Open 1 $155.00 Feb 18, 2:16 PM
WL-03111679 Labor Open 0.016666666666667 $38.00 Feb 19, 9:10 AM

Details