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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351187 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 Lehigh Valley Hospital = Carbon — 2128 Blakeslee Blvd Dr E Lehighton, PA 18235, Lehighton PA, 18235

Feb 11, 2026 → Feb 21, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 25, 2026
✓ SLA Met (3 biz days early)
Active: 6 biz days
🕐 Clock stopped: Completed (Feb 21, 2026)
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Feb 11 → Feb 21, 2026
6 business days (counted)
Running total: 6 of ? biz days used
Created: Feb 11, 2026 Completed: Feb 21, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 11 → Feb 11 Created ▶ Running 0 0
Feb 11 → Feb 21 Scheduled ▶ Running 6 6
Dispatch 0.3d
Coordinators 6.2d
Billing 1.4d
✓ SLA Met
Dispatch
0.3 days
Coordinators
6.2 days
Over SLA
Billing
1.4 days
Over SLA
Created: Feb 11, 2026 Due: Feb 25, 2026 Completed: Feb 21, 2026 (4 days early)
📅
6.5 days Total Age
⏱️
6.2d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
6.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00567565
URGENT Philips WO Request
Closed
FCO86600081 Follow up Repair to be completed by ASP Emsar SN#H3532807306DA
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Shelby Robinson
Created
Feb 11, 2026
Work Orders from this Case (2)
WO-01351185 Invoiced
Repair • Michael Steencken
Created: Feb 11, 2026 • Closed: Feb 18, 2026
WO-01351187 (current) Invoiced
Repair • Rodney Charles
Created: Feb 11, 2026 • Closed: Feb 21, 2026
Completed with minor delays
Invoiced • 184 days old
🚨
Primary Delay 6.2 days stuck in "Scheduled"
⏱️
Total Delay 6.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Scheduled
6.2d / 2.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
1.9d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/17/2026 RFosbury Rodney to return 2/18/2026

02/11/2026 RFosbury dispatching to Rodney C

🔧 Work Performed
Region 4 TpC Incidents 2025
🔍 Technician Findings
NONE
⚠️ Problem Description
FCO86600081 Follow up Repair to completed by ASP Emsar SN#H2968135079FC
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Feb 11, 3:00 PM
Case Number: 00567565
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Feb 11, 3:21 PM
Work Order: WO-01351187
Type: Repair
Priority: PC
👷
▶
3 Technician Assigned Feb 11, 5:23 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-13T05:00:00.000+0000, 2026-02-13T00:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Entered
To: Scheduled
Duration in Previous: 2h 2m
⏳ 2.8 business days
📅
Dispatch Scheduled by Rich Fosbury Feb 13, 12:54 PM
Scheduled For: 2026-02-20T00:00:00.000+0000
⏳ 1.0 business days
📅
▶
2 Dispatch Scheduled Feb 16, 2:58 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-20T00:00:00.000+0000
📅
Dispatch Scheduled by Rich Fosbury Feb 17, 12:44 PM
Scheduled For: 2026-02-18T00:00:00.000+0000
📅
Dispatch Scheduled by Rich Fosbury Feb 18, 12:27 PM
Scheduled For: 2026-02-18T17:00:00.000+0000
⏳ 3.0 business days
⏱️
▶
2 3x Labor Added Feb 21, 11:26 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Rodney Charles
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 9d 18h, 0m
⏳ 3.0 business days
⏱️
Labor Added Feb 25, 11:10 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 25, 11:25 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 23h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 26, 3:24 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 3h
💰
Status: Invoiced by Josh Longway Feb 27, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 36m

Bottlenecks

Scheduled
Duration: 6.2 business days (threshold: 2.0 business days)
Exceeded by 4.2 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

📞
Case 00567565
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Rodney Charles
Scheduled
Feb 18, 12:00 PM
Created
Feb 11, 3:21 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03115179 Labor Open 1.5 $155.00 Feb 21, 11:26 AM
WL-03115180 Labor Open 3 $285.00 Feb 21, 11:26 AM
WL-03115181 Travel Open 44 $0.00 Feb 21, 11:26 AM
WL-03119254 Labor Open 0.016666666666667 $38.00 Feb 25, 11:10 AM

Details