EZ Way - request for PM visit - Cedarfield/Richmond, VA * Dispatch request, no quote needed
Closed
EZ Way is requesting to send a technician to the facility below for a safety/PM visit for 6 EZ Way units. The facility has shared there were some wheels sent last year that the technician said were the wrong size. Please have the technician call our service department while he is there if there are any questions.
Notes for technician:
Preventative Maintenance inspection requested for 4 EZ Way Lifts & 2 EZ Way Stands.
1st visit- to complete inspections and record on paperwork if replacement parts are needed
2nd visit - possible depending on results from 1st visit and customer’s needs.
Fm# 5-002L – fill out for each full body Lift
Fm# 5-002S – fill out for each sit-to-stand
*The 2nd page for both forms list replacement parts. Please mark the quantities for each part as needed.
**To test weight capacity, full weight amounts must be used and facility should provide.
**Please note on paperwork if facility did not have adequate weights.
EMSAR technician must return copies of forms# 5-002L & #5-002S – all signed by facility contact.
Please let Heather/EZ Way know date of appt. – hmccormick@ezlifts.com
If tech runs into any issues, please contact Service Dept ( Casey, Caryn, Heather) (800)627-8940 and press ‘3’ for Service (available 7:00 am to 4:30 pm Central Time)
**Attached are the checklists to be filled out, service manuals for reference, and the accessory inspection page as a resource when inspecting the accessories.
Model L500PS
SN 70916518
SN 70913192
SN 70911661
SN 700911660
Model S500PN
SN 70917260
Model S400PN
SN 200584
3/5 MOwens Called back to speak to Lauran. Left vm for her to call back. Lauren called back and the repair/inspection visit is scheduled for 3/11 an 3/12 if needed. Arrival between 8-9am on 3/11
🔧Work Performed
Performed PM. All Functions are Working as Intended
Returned to Service
🔍Technician Findings
Technician Findings upon arrival: Located unit in facility
What caused the issue: Annual PM Required
Actions Taken/Work Performed: Performed PM.
Final Resolution: All Functions are Working as Intended
Returned to Service
⚠️Problem Description
EZ Way is requesting to send a technician to the facility below for a safety/PM visit for 6 EZ Way units. The facility has shared there were some wheels sent last year that the technician said were the wrong size. Please have the technician call our service department while he is there if there are any questions.
Notes for technician:
Preventative Maintenance inspection requested for 4 EZ Way Lifts & 2 EZ Way Stands.
1st visit- to complete inspections and record on paperwork if replacement parts are needed
2nd visit - possible depending on results from 1st visit and customer’s needs.
Fm# 5-002L – fill out for each full body Lift
Fm# 5-002S – fill out for each sit-to-stand
*The 2nd page for both forms list replacement parts. Please mark the quantities for each part as needed.
**To test weight capacity, full weight amounts must be used and facility should provide.
**Please note on paperwork if facility did not have adequate weights.
EMSAR technician must return copies of forms# 5-002L & #5-002S – all signed by facility contact.
Please let Heather/EZ Way know date of appt. – hmccormick@ezlifts.com
If tech runs into any issues, please contact Service Dept ( Casey, Caryn, Heather) (800)627-8940 and press ‘3’ for Service (available 7:00 am to 4:30 pm Central Time)
**Attached are the checklists to be filled out, service manuals for reference, and the accessory inspection page as a resource when inspecting the accessories.
📄Description
EZ Way L500 (Series) Smart Lift (L500PN, L500PS)
📞
Call
Completed Mar 5, 2026
3/5 MOwens Called back to speak to Lauran. Left vm for her to call back. Lauren called back and the repair/inspection visit is scheduled for 3/11 an 3/12 if needed. Arrival between 8-9am on 3/11
Work Order: WO-01351362
Account: EZ WAY
Customer Case Number: C6849
Location: Cedarfield
Address: 2300 Cedarfield Parkway, Richmond, VA 23233
Manufacturer: EZ Way
Model #: L500 (Series) Smart Lift
Serial #: 70913192
Contact Name: Brittany Ingram-Adkins
Contact Phone: 804-474-8857
Contact Email: bing
PDF
70913192
Mar 11, 2026
Case #00567089 – EZ Way - request for PM visit - Cedarfield/Richmond, VA * Dispatch request, no quote needed
Status: Closed | Priority: Standard
EZ Way is requesting to send a technician to the facility below for a safety/PM visit for 6 EZ Way units. The facility has shared there were some wheels sent last year that the technician said were the wrong size. Please have the technician call our service department while he is there if there a
💬Case Comment
Internal Feb 17, 2026 9:10am
Cancelled WO-01351364
Timeline
📞
Case Linked Feb 10, 1:15 PM
Case Number:00567089
Subject:EZ Way - request for PM visit - Cedarfield/Richmond, VA * Dispatch request, no quote needed