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WO-01351364 ↗ ServiceMax

EZ WAY • Preventive Maintenance • PSM

📍 Cedarfield — 2300 Cedarfield Parkway, Richmond VA, 23233

Feb 12, 2026 → Mar 21, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (15 biz days late)
Active: 25 biz days
🕐 Clock stopped: Canceled (Mar 21, 2026)
▶ Clock Running
Status: Created
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Feb 12 → Feb 17, 2026
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Entered
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 2 of ? biz days used
Created: Feb 12, 2026 Canceled: Mar 21, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 12 → Feb 12 Created ▶ Running 0 0
Feb 12 → Feb 17 Ready for Scheduling ▶ Running 2 2
Feb 17 → Feb 17 Entered ▶ Running 0 2
Dispatch 0.0d
Coordinators 2.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
2.8 days
Over SLA
Created: Feb 12, 2026 Due: Mar 12, 2026 Completed: Mar 21, 2026 (8 days late)
📅
25.8 days Total Age
⏱️
2.8d in Ready for Scheduling Longest Stage
🔄
2 transitions Status Changes
⚠️
1.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00567089
EZ Way - request for PM visit - Cedarfield/Richmond, VA * Dispatch request, no quote needed
Closed
EZ Way is requesting to send a technician to the facility below for a safety/PM visit for 6 EZ Way units. The facility has shared there were some wheels sent last year that the technician said were the wrong size. Please have the technician call our service department while he is there if there are any questions. Notes for technician: Preventative Maintenance inspection requested for 4 EZ Way Lifts & 2 EZ Way Stands. 1st visit- to complete inspections and record on paperwork if replacement parts are needed 2nd visit - possible depending on results from 1st visit and customer’s needs. Fm# 5-002L – fill out for each full body Lift Fm# 5-002S – fill out for each sit-to-stand *The 2nd page for both forms list replacement parts. Please mark the quantities for each part as needed. **To test weight capacity, full weight amounts must be used and facility should provide. **Please note on paperwork if facility did not have adequate weights. EMSAR technician must return copies of forms# 5-002L & #5-002S – all signed by facility contact. Please let Heather/EZ Way know date of appt. – hmccormick@ezlifts.com If tech runs into any issues, please contact Service Dept ( Casey, Caryn, Heather) (800)627-8940 and press ‘3’ for Service (available 7:00 am to 4:30 pm Central Time) **Attached are the checklists to be filled out, service manuals for reference, and the accessory inspection page as a resource when inspecting the accessories. Model L500PS SN 70916518 SN 70913192 SN 70911661 SN 700911660 Model S500PN SN 70917260 Model S400PN SN 200584
Priority
Standard
Origin
Email
Reason
New Case
Contact
Brittany Ingram-Adkins
Owner
Sherry Reich
Created
Feb 10, 2026
Work Orders from this Case (6)
WO-01351361 Invoiced
Preventive Maintenance • Christopher Carroll
Created: Feb 12, 2026 • Closed: Mar 11, 2026
WO-01351362 Invoiced
Preventive Maintenance • Christopher Carroll
Created: Feb 12, 2026 • Closed: Mar 11, 2026
WO-01351363 Invoiced
Preventive Maintenance • Christopher Carroll
Created: Feb 12, 2026 • Closed: Mar 11, 2026
WO-01351364 (current) Canceled
Preventive Maintenance
Created: Feb 12, 2026
WO-01351365 Invoiced
Preventive Maintenance • Christopher Carroll
Created: Feb 12, 2026 • Closed: Mar 11, 2026
WO-01351367 Invoiced
Preventive Maintenance • Christopher Carroll
Created: Feb 12, 2026 • Closed: Mar 11, 2026
On Track
Canceled • 183 days old
🚨
Primary Delay 2.8 days stuck in "Ready for Scheduling"
⏱️
Total Delay 1.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.8d / 1.0d SLA

💬 Activities, Notes & Communications

⚠️ Problem Description
EZ Way is requesting to send a technician to the facility below for a safety/PM visit for 6 EZ Way units. The facility has shared there were some wheels sent last year that the technician said were the wrong size. Please have the technician call our service department while he is there if there are any questions. Notes for technician: Preventative Maintenance inspection requested for 4 EZ Way Lifts & 2 EZ Way Stands. 1st visit- to complete inspections and record on paperwork if replacement parts are needed 2nd visit - possible depending on results from 1st visit and customer’s needs. Fm# 5-002L – fill out for each full body Lift Fm# 5-002S – fill out for each sit-to-stand *The 2nd page for both forms list replacement parts. Please mark the quantities for each part as needed. **To test weight capacity, full weight amounts must be used and facility should provide. **Please note on paperwork if facility did not have adequate weights. EMSAR technician must return copies of forms# 5-002L & #5-002S – all signed by facility contact. Please let Heather/EZ Way know date of appt. – hmccormick@ezlifts.com If tech runs into any issues, please contact Service Dept ( Casey, Caryn, Heather) (800)627-8940 and press ‘3’ for Service (available 7:00 am to 4:30 pm Central Time) **Attached are the checklists to be filled out, service manuals for reference, and the accessory inspection page as a resource when inspecting the accessories.
📄 Description
EZ Way L500 (Series) Smart Lift (L500PN, L500PS)

Timeline

📞
Case Linked Feb 10, 1:15 PM
Case Number: 00567089
Subject: EZ Way - request for PM visit - Cedarfield/Richmond, VA * Dispatch request, no quote needed
Status: Closed
3.0 business days
📋
2 Work Order Created Feb 12, 12:41 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
3.0 business days
🆕
Status: Entered by Sherry Reich Feb 17, 9:10 AM
From: Ready for Scheduling, Entered
To: Entered, Canceled
Duration in Previous: 4d 20h, 0m

Bottlenecks

Ready for Scheduling
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days

🔗 Related Artifacts

📞
Case 00567089
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Preventive Maintenance
Branch
Corporate
Technician
Unassigned
Scheduled
N/A
Created
Feb 12, 12:41 PM
Invoice #
N/A

Details