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WO-01351445 ↗ ServiceMax

Berks Plastic Surgery • Depot - Rental • PSM

📍 Berks Plastic Surgery — 50 Commerce Dr, Wyomissing PA, 19610

Feb 12, 2026 → Apr 21, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (36 biz days late)
Active: 47 biz days
🕐 Clock stopped: Invoiced (Apr 21, 2026)
▶ Clock Running
Status: Created
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 12 → Feb 17, 2026
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 2 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Feb 17 → Feb 17, 2026
0 business days (not counted)
27d
▶ Clock Running
Status: Reschedule
Feb 17 → Mar 26, 2026
27 business days (counted)
Running total: 29 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Mar 26 → Mar 26, 2026
0 business days (not counted)
18d
▶ Clock Running
Status: Reschedule
Mar 26 → Apr 21, 2026
18 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Closed
Apr 21 → Apr 21, 2026
0 business days (counted)
Running total: 47 of ? biz days used
Created: Feb 12, 2026 Invoiced: Apr 21, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Feb 12 → Feb 12 Created ▶ Running 0 0
Feb 12 → Feb 17 Assigned ▶ Running 2 2
Feb 17 → Feb 17 Tech On Site ▶ Running 0 2
Feb 17 → Feb 17 Awaiting Parts ⏸ Paused 0 —
Feb 17 → Mar 26 Reschedule ▶ Running 27 29
Mar 26 → Mar 26 Awaiting Parts ⏸ Paused 0 —
Mar 26 → Apr 21 Reschedule ▶ Running 18 47
Apr 21 → Apr 21 Closed ▶ Running 0 47
Dispatch 0.0d
Material Management 0.2d
Coordinators 48.5d
Field Work 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
0.2 days
Coordinators
48.5 days
Over SLA
Field Work
0.0 days
Created: Feb 12, 2026 Due: Apr 19, 2026 Completed: Apr 21, 2026 (1 days late)
📅
47.4 days Total Age
⏱️
27.4d in Reschedule Longest Stage
🔄
8 transitions Status Changes
⚠️
45.0d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00567769
WO-01350988 DEPOT (sent teams msg to Depot Ryan)
Closed
Q-00032503 195 per month rental 2x shipping @ 35 NIBP SPO2 Vital signs monitor https://www.ebiotrack.com/workorder.php?wo=71646
Priority
High
Origin
Created From WO
Reason
New Case
Contact
Raichelle Goins
Owner
Sherry Reich
Created
Feb 12, 2026
Work Orders from this Case (2)
WO-01351445 (current) Invoiced
Depot - Rental • Samuel A Klein
Created: Feb 12, 2026 • Closed: Apr 21, 2026
WO-01360309 Invoiced
Depot - Rental • Ryan Schwochow
Created: Mar 19, 2026 • Closed: Mar 19, 2026
Completed with significant delays
Invoiced • 183 days old
🚨
Primary Delay 27.4 days stuck in "Reschedule"
⏱️
Total Delay 45.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
2.4d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Awaiting Parts
0.2d / 3.0d SLA
Reschedule
46.2d / 2.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Unit is up to date on its PM and sending out to facility as rental. Sending Rental - Welch Allyn Connex 73WE Asset ID: 12978291 SN: 21100021254019 Shipment Tracking Number 1Z01E3E70392437475 - Delivered - 02/19/2026 02/19/2026 - 03/19/2026 - Month 1 + outgoing freight - WO-01360309 03/19/2026 - 04/19/2026 - Next Billing Cycle
🔍 Technician Findings
Sending Rental - Welch Allyn Connex 73WE Asset ID: 12978291 SN: 21100021254019
⚠️ Problem Description
Q-00032503 195 per month rental 2x shipping @ 35 NIBP SPO2 Vital signs monitor https://www.ebiotrack.com/workorder.php?wo=71648
📄 Description
Rental and Freight

Timeline

📞
Case Linked Feb 12, 9:28 AM
Case Number: 00567769
Subject: WO-01350988 DEPOT (sent teams msg to Depot Ryan)
Status: Closed
📋
▶
3 Work Order Created Feb 12, 4:02 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Sherry Reich
Technician: Ryan Schwochow
👷
Status: Assigned by Sherry Reich
From: Entered
To: Assigned
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Feb 17, 2:34 PM
Technician Assigned → Status: Tech On Site
🔧
Status: Tech On Site by Samuel Klein
From: Assigned
To: Tech On Site
Duration in Previous: 4d 22h
📦
▶
2 Parts Requested Feb 17, 2:52 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Samuel Klein
From: Tech On Site
To: Awaiting Parts
Duration in Previous: 18m
🔄
Status: Reschedule by Melissa Barrett Feb 17, 3:30 PM
From: Awaiting Parts
To: Reschedule
Duration in Previous: 38m
🚨 28.0 business days
📦
▶
2 Parts Requested Mar 26, 1:23 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From: Reschedule
To: Awaiting Parts
Duration in Previous: 36d 20h
💵
▶
2 Expenses Added Mar 26, 2:16 PM
Expenses Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From: Awaiting Parts
To: Reschedule
Duration in Previous: 52m
🚨 19.0 business days
💵
▶
2 Expenses Added Apr 21, 10:04 AM
Expenses Added → Status: Closed
🏁
Status: Closed by Ryan Schwochow
From: Reschedule
To: Closed
Duration in Previous: 25d 19h
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Apr 22, 1:18 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 3h, 0m
🚨 63.0 business days
🧾
Invoice Created Jul 22, 11:33 AM
Invoice Number: SM-259839

Bottlenecks

Assigned
Duration: 2.4 business days (threshold: 4.0 business hours)
Exceeded by 1.9 business days
Reschedule
Duration: 27.4 business days (threshold: 2.0 business days)
Exceeded by 25.4 business days
Reschedule
Duration: 18.7 business days (threshold: 2.0 business days)
Exceeded by 16.7 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00567769
Closed
📦
Parts Order 00090551
Closed
📦
Parts Order 00093441
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Depot - Rental
Branch
EBS
Technician
Samuel A Klein
Scheduled
N/A
Created
Feb 12, 4:02 PM
Invoice #
SM-259839

Work Details (2)

Name Type Status Qty Amount Date
WL-03161040 Expenses Open 1 $18.04 Mar 26, 2:16 PM
WL-03193939 Expenses Open 1 $195.00 Apr 21, 10:04 AM

Details