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WO-01360309 ↗ ServiceMax

Berks Plastic Surgery • Depot - Rental • PSM

📍 Berks Plastic Surgery — 50 Commerce Dr, Wyomissing PA, 19610

Mar 19, 2026 → Mar 19, 2026

✅ Completed
PSM
SLA Clock
Last business day of March 2026 · Target: Mar 31, 2026
✓ SLA Met (8 biz days early)
Active: 0 biz days
🕐 Clock stopped: Invoiced (Mar 19, 2026)
▶ Clock Running
Status: Created
Mar 19 → Mar 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Mar 19 → Mar 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Mar 19, 2026 Invoiced: Mar 19, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Mar 19 → Mar 19 Created ▶ Running 0 0
Mar 19 → Mar 19 Assigned ▶ Running 0 0
Coordinators 0.0d
✓ SLA Met
Coordinators
0.0 days
Created: Mar 19, 2026 Due: Mar 12, 2026 Completed: Mar 19, 2026 (6 days late)
📅
0.0 days Total Age
⏱️
3.0d in Closed Longest Stage
🔄
3 transitions Status Changes
⚠️
2.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00567769
WO-01350988 DEPOT (sent teams msg to Depot Ryan)
Closed
Q-00032503 195 per month rental 2x shipping @ 35 NIBP SPO2 Vital signs monitor https://www.ebiotrack.com/workorder.php?wo=71646
Priority
High
Origin
Created From WO
Reason
New Case
Contact
Raichelle Goins
Owner
Sherry Reich
Created
Feb 12, 2026
Work Orders from this Case (2)
WO-01351445 Invoiced
Depot - Rental • Samuel A Klein
Created: Feb 12, 2026 • Closed: Apr 21, 2026
WO-01360309 (current) Invoiced
Depot - Rental • Ryan Schwochow
Created: Mar 19, 2026 • Closed: Mar 19, 2026
Completed with minor delays
Invoiced • 148 days old
🚨
Primary Delay 3.0 days stuck in "Closed"
⏱️
Total Delay 2.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Reschedule
0.0d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Unit is up to date on its PM and sending out to facility as rental. Sending Rental - Welch Allyn Connex 73WE Asset ID: 12978291 SN: 21100021254019 Shipment Tracking Number 1Z01E3E70392437475 - Delivered - 02/19/2026 02/19/2026 - 03/19/2026 - Month 1 + outgoing freight
🔍 Technician Findings
Sending Rental - Welch Allyn Connex 73WE Asset ID: 12978291 SN: 21100021254019
⚠️ Problem Description
Q-00032503 195 per month rental 2x shipping @ 35 NIBP SPO2 Vital signs monitor https://www.ebiotrack.com/workorder.php?wo=72533
📄 Description
Rental and Freight

Timeline

📞
Case Linked Feb 12, 9:28 AM
Case Number: 00567769
Subject: WO-01350988 DEPOT (sent teams msg to Depot Ryan)
Status: Closed
🚨 25.0 business days
📋
▶
5 Work Order Created Mar 19, 10:40 AM
Work Order Created → Status: Assigned → 2x Expenses Added → Technician Assigned → Status: Closed
👷
Status: Assigned by Ryan Schwochow
From: Reschedule
To: Assigned
Duration in Previous: 0m
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
👷
Technician Assigned by Ryan Schwochow
Technician: Ryan Schwochow
🏁
Status: Closed by Ryan Schwochow
From: Assigned
To: Closed
Duration in Previous: 2m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Mar 23, 12:26 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-257265

Bottlenecks

Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00567769
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Depot - Rental
Branch
EBS
Technician
Ryan Schwochow
Scheduled
N/A
Created
Mar 19, 10:40 AM
Invoice #
SM-257265

Work Details (2)

Name Type Status Qty Amount Date
WL-03150950 Expenses Open 1 $195.00 Mar 19, 10:41 AM
WL-03150951 Expenses Open 1 $30.24 Mar 19, 10:41 AM

Details