Q-00032500
Now that our account issues have been resolved, we're having trouble with the stretchers that just had the PM performed. I've looked at the tags on both stretchers, and the numbers on each are the same. Both have hand-written tags on them with the same numbers. I'm not sure where else to look for the serial number.
PowerFlexx+
16N354606
917780
Again, I looked where Ferno said to check for the SN, and all I saw was a sticker with that information on them.
To describe the problems:
Stretcher 1: Intermittently will not power on, or the control panel will not elevate or drop the stretcher.
Possible parts needed
1 control cable, 2182890
1 green touchpad, 2182719
1 blue touchpad, 2182694
Tech has touchpads in stock
Tech will only use parts needed.
Stretcher 2: Can't get it to power on at all, but when you push the check battery button, it lights up green.
Possible part needed
1 set batteries, 0822012
Tech has batteries in stock and will only use if needed.
2/19/2025 CRamen spoke with Greg and scheduled for Monday 2/23/2026 with tech arrival between 8-10am. Call logged on WO-01351478
2/13/2026 CRamen assigned to SRoberts and picked parts for WO-01351477 also assigned and waiting for tracking eta to schedule.
🔧Work Performed
checked switches and battery connections; cleaned and lubricated the linear bearings and slider shaft; tested unit for operations per manufacturer specs
🔍Technician Findings
unit intermittently raises and lowers
linear bearings sticking on slider shaft and filled with dirt and grime
⚠️Problem Description
Q-00032500
Now that our account issues have been resolved, we're having trouble with the stretchers that just had the PM performed. I've looked at the tags on both stretchers, and the numbers on each are the same. Both have hand-written tags on them with the same numbers. I'm not sure where else to look for the serial number.
Stretcher 2: Can't get it to power on at all, but when you push the check battery button, it lights up green.
Possible part needed
1 set batteries, 0822012
Tech has batteries in stock and will only use if needed. https://www.ebiotrack.com/workorder.php?wo=71651
Work Order: WO-01351478
Account: Breathitt-Wolfe EMS
Customer Case Number:
Location: Breathitt-Wolfe EMS
Address: 364 S Washington St, Campton, KY 41301
Manufacturer:
Model #:
Serial #:
Contact Name: Greg Gullett
Contact Phone: 606-668-7761
Contact Email: ggullett@bwems.com
Due Date: 2/23/2026
S
Timeline
📞
Case Linked Feb 10, 12:34 PM
Case Number:00567066
Subject:EMS L2 Review
Status:Closed
⏳3.0 business days
📋
▶
2
Work Order Created Feb 12, 5:47 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Feb 13, 11:44 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:17h 55m
⏳4.0 business days
📅
▶
2
Dispatch Scheduled Feb 19, 8:03 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Charles Ramen
From:Assigned
To:Scheduled
Duration in Previous:5d 20h
⏳3.0 business days
🔧
▶
2
Status: Tech On Site Feb 23, 11:18 AM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type:Labor
Status:Open
Qty:0.16666666666667, 0.66666666666667
✔️
Status: Completed by Scott RobertsFeb 23, 12:01 PM
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:43m, 0m
⏳4.0 business days
📄
▶
2
Status: Ready to Bill Feb 26, 9:28 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
⏳2.0 business days
🧾
Invoice Created Feb 27, 9:09 PM
Invoice Number:SM-254936
Bottlenecks
Ready for Scheduling
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.2 business hours
Assigned
Duration: 3.9 business days (threshold: 4.0 business hours)
Exceeded by 3.4 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 3.9 business days (threshold: 1.0 business days)