Zone 4
PROBLEM SUMMARY
NWD Touchpad Issues Run with SR 1533202
ADDITIONAL NOTES
This dispatch needs to be completed on the same day as SR1533202 - Call Peggie’s cell to schedule service - This will be
Zone 4 Dispatch to the Service Company, OLATHE, KS location. It is approx. 5 hours 30 minutes round trip. If a different
service location is used, Midmark approval is required before setting up service. If part(s) are identified after speaking with
Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved,
notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at
937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech
Service at 844-856-1232, option 1. Thank you!
2/24 KKelch scheduled per logged email from Peggy. Email logged on WO-01351539
2/23 KKelch sent Peggy an email for rescheduling per SUP CDempsey. Placed in R/S pending response. Email logged on WO-01351539
2/18 KKelch scheduled per logged email from Peggie. Email logged on WO-01351539
2/18 KKelch sent Peggie an email for scheduling. Email logged on WO-01351534
2/17 KKelch called Peggie to schedule for 2/19 between 9 and 11 am. Left VM. Call logged on WO-01351539
2/16 KKelch called Peggie to schedule for 2/19 between 9 and 11 am. Left VM. Call logged on WO-01351534
2/13 KKelch waiting for tracking to update prior to scheduling
2/13/26 SReich
Order No: 755379
Customer PO No: SR1533198
Customer: Humane Society of Southwest Mo
Service Request NO: 1533198
Ship To Name: Humane Society of Southwest Mo
Ship To Address: 3161 W Norton Rd
Ship To City/State: Springfield, MO 65803-5399
Waybill (Tracking #): 1ZE444250371681960
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 13-FEB-2026
LINE NO: 1.1 QTY: 1 ITEM: 015-10362-00 SERIAL #: DESCRIPTION: M9/M11 MEMBRANE SWITCH
02/13/2026 EMartin called Peggie Callow / 417.833.2526 recording stated was location was currently closed sent email advising WO-01351534/WO-01351536 created A coordinator will be reaching out to get this scheduled
🔧Work Performed
Removed old touchpad and install new touchpad. Tested all functions and confirmed unit is working properly.
🔍Technician Findings
Found the wrapped cycle button is not working. Touchpad needs to be replaced.
⚠️Problem Description
Zone 4
PROBLEM SUMMARY
NWD Touchpad Issues Run with SR 1533202
ADDITIONAL NOTES
This dispatch needs to be completed on the same day as SR1533202 - Call Peggie’s cell to schedule service - This will be
Zone 4 Dispatch to the Service Company, OLATHE, KS location. It is approx. 5 hours 30 minutes round trip. If a different
service location is used, Midmark approval is required before setting up service. If part(s) are identified after speaking with
Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved,
notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at
937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech
Service at 844-856-1232, option 1. Thank you!
📄Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)
📧
Email: Scheduling for repairs and maintenance needed at Humane Society of Southwest MO
Completed Feb 18, 2026
To: pcallow@hsswmo.org
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: Scheduling for repairs and maintenance needed at Humane Society of Southwest MO
Body:
Good morning Peggie,
I am reaching out from EMSAR to schedule the repairs and maintenance needed for your Midmark M11 Autoclave. Our technician, Thomas, can be there on 2/24 between 9 and 11 am. Please let me know if this date and time works for you.
Thank you,
Kaitlyn Kelch
Account Service Coordinator I-West District
(
📋
Outbound to +14178332526
Completed Feb 16, 2026
2/16 KKelch called Peggie to schedule for 2/19 between 9 and 11 am. Left VM. Call logged on WO-01351534
To: pcallow@hsswmo.org
CC:
BCC:
Attachment: --none--
Subject: Midmark Repair- M11 Autoclave - WO-01351534/WO-01351536
Body:
Hello,
I am reaching out to you today to let you know that we have received the repair request for your M11 Sterilizer V2621586/V1873844, and a work order has been created. That work order number is WO-01351534/WO-01351536. You can use this number as a reference if you want to check on this request.
A coordinator will be reaching out to you to get this scheduled.
📋
Outbound to +14178332526
Completed Feb 13, 2026
📅
WO-01351534 - Repair - DD: 02/20/2026 - M11 (Series) - Springfield - Humane Society of Southwest Mo
Mar 12, 2026 1:00pm – 4:00pm
Work Order: WO-01351534
Account: MIDMARK
Customer Case Number: SR 1533198
Location: Humane Society of Southwest Mo
Address: 3161 W Norton Rd, Springfield, MO 65803-5399
Manufacturer: Midmark Corp
Model #: M11 (Series)
Serial #: V2621586
Contact Name: Peggie Callow
Contact Phone: 14178332526
Contact
PDF
00567993 SRA
Feb 13, 2026
PDF
WO-01351534.pdf
Mar 12, 2026
Timeline
📞
Case Linked Feb 12, 2:40 PM
Case Number:00567993
Subject:Repair
Status:Closed
📋
Work Order Created Feb 13, 8:37 AM
Work Order:WO-01351534
Type:Repair
Priority:P4
📅
Status: Ready for Scheduling by Erin MartinFeb 13, 8:43 AM
From:Entered
To:Ready for Scheduling
Duration in Previous:5m
👷
▶
2
Status: Assigned Feb 13, 9:08 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician:Thomas J Langenberg Jr
📅
Status: Ready for Scheduling by Sherry ReichFeb 13, 3:28 PM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:6h 19m
👷
▶
2
Technician Assigned Feb 13, 3:35 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:7m
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Feb 18, 4:50 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-03-06T15:00:00.000+0000
⏳3.9 business days
🆕
▶
2
Status: Entered Feb 23, 4:40 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician:Blake Ward
🗓️
▶
2
Status: Scheduled Feb 24, 9:02 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-03-12T17:00:00.000+0000
🚨13.0 business days
🔧
Status: Tech On Site by Blake WardMar 12, 1:21 PM
From:Scheduled
To:Tech On Site
Duration in Previous:16d 3h
⏱️
▶
2
4x Labor Added Mar 12, 5:10 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Blake Ward
From:Tech On Site
To:Completed
Duration in Previous:3h 53m
⏱️
Labor Added Mar 12, 8:41 PM
Type:Labor
Status:Open
Qty:3.25
🏁
Status: Closed by Blake WardMar 12, 10:31 PM
From:Completed
To:Closed
Duration in Previous:5h 16m
⏳2.2 business days
📄
Status: Ready to Bill by Nancy SuarezMar 16, 4:49 PM
From:Closed
To:Ready to Bill
Duration in Previous:3d 18h
📨
▶
3
Status: Invoice Pending Mar 17, 3:58 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created
Invoice Number:SM-256765
Bottlenecks
Assigned
Duration: 2.4 business days (threshold: 4.0 business hours)
Exceeded by 1.9 business days
Scheduled
Duration: 3.3 business days (threshold: 2.0 business days)
Exceeded by 1.3 business days
Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.3 business hours
Scheduled
Duration: 13.0 business days (threshold: 2.0 business days)
Exceeded by 11.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)