Zone 4
PROBLEM SUMMARY
NWD Touchpad Issues Run with SR 1533202
ADDITIONAL NOTES
This dispatch needs to be completed on the same day as SR1533202 - Call Peggie’s cell to schedule service - This will be
Zone 4 Dispatch to the Service Company, OLATHE, KS location. It is approx. 5 hours 30 minutes round trip. If a different
service location is used, Midmark approval is required before setting up service. If part(s) are identified after speaking with
Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved,
notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at
937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech
Service at 844-856-1232, option 1. Thank you!
2/24 KKelch scheduled per logged email from Peggy. Email logged on WO-01351539
2/23 KKelch sent Peggy an email for rescheduling per SUP CDempsey. Placed in R/S pending response. Email logged on WO-01351539
2/18 KKelch scheduled per logged email from Peggie. Email logged on WO-01351539
2/18 KKelch sent Peggie an email for scheduling. Email logged on WO-01351534
2/17 KKelch called Peggie to schedule for 2/19 between 9 and 11 am. Left VM. Call logged on WO-01351539
2/16 KKelch called Peggie to schedule for 2/19 between 9 and 11 am. Left VM. Call logged on WO-01351534
2/13 KKelch waiting for tracking to update on WO-01351534 prior to scheduling
02/13/2026 EMartin called Peggie Callow / 417.833.2526 recording stated was location was currently closed sent email advising WO-01351534/WO-01351536 created A coordinator will be reaching out to get this scheduled
🔧Work Performed
Remover old foot control and installed new foot control kit. Tested all functions and confirmed unit is working properly.
🔍Technician Findings
Instruments continue to run. Found foot controller is sticking.
⚠️Problem Description
Zone 4
PROBLEM SUMMARY
NWD Touchpad Issues Run with SR 1533202
ADDITIONAL NOTES
This dispatch needs to be completed on the same day as SR1533202 - Call Peggie’s cell to schedule service - This will be
Zone 4 Dispatch to the Service Company, OLATHE, KS location. It is approx. 5 hours 30 minutes round trip. If a different
service location is used, Midmark approval is required before setting up service. If part(s) are identified after speaking with
Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved,
notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at
937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech
Service at 844-856-1232, option 1. Thank you!
📄Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)
📅
WO-01351536 - Repair - DD: 02/20/2026 - M11 (Series) - Springfield - Humane Society of Southwest Mo
Mar 12, 2026 1:00pm – 4:00pm
Work Order: WO-01351536
Account: MIDMARK
Customer Case Number: SR 1533198
Location: Humane Society of Southwest Mo
Address: 3161 W Norton Rd, Springfield, MO 65803-5399
Manufacturer: Midmark Corp
Model #: M11 (Series)
Serial #: V1873844
Contact Name: Peggie Callow
Contact Phone: 14178332526
Contact
PDF
00567993 SRA
Feb 13, 2026
PDF
WO-01351534.pdf
Mar 12, 2026
Timeline
📞
Case Linked Feb 12, 2:40 PM
Case Number:00567993
Subject:Repair
Status:Closed
📋
▶
3
Work Order Created Feb 13, 8:39 AM
Work Order Created → Parts Added → Status: Ready for Scheduling
🔩
Parts Added
Type:Parts
Status:Open
Qty:1
📅
Status: Ready for Scheduling by Erin Martin
From:Entered
To:Ready for Scheduling
Duration in Previous:3m
👷
▶
2
Technician Assigned Feb 13, 9:08 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling, Assigned
To:Assigned, Awaiting Parts - Customer
Duration in Previous:25m, 0m
📅
▶
3
Status: Ready for Scheduling Feb 13, 3:27 PM
Status: Ready for Scheduling → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician:Thomas J Langenberg Jr
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:3m
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Feb 18, 4:50 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-03-06T15:00:00.000+0000
⏳3.9 business days
🆕
▶
2
Status: Entered Feb 23, 4:40 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician:a0h5A00000HFAYLQA5, Blake Ward
🗓️
▶
2
Status: Scheduled Feb 24, 9:02 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-03-12T17:00:00.000+0000
🚨13.0 business days
⏱️
▶
2
Labor Added Mar 12, 5:11 PM
Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Blake Ward
From:Scheduled
To:Tech On Site
Duration in Previous:16d 7h
✔️
Status: Completed by Blake WardMar 12, 5:16 PM
From:Tech On Site
To:Completed
Duration in Previous:1m
🏁
Status: Closed by Blake WardMar 12, 10:30 PM
From:Completed
To:Closed
Duration in Previous:5h 13m
⏳2.2 business days
📄
Status: Ready to Bill by Nancy SuarezMar 16, 4:49 PM
From:Closed
To:Ready to Bill
Duration in Previous:3d 18h
📨
▶
3
Status: Invoice Pending Mar 17, 3:58 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created
Invoice Number:SM-256765
Bottlenecks
Assigned
Duration: 2.4 business days (threshold: 4.0 business hours)
Exceeded by 1.9 business days
Scheduled
Duration: 3.3 business days (threshold: 2.0 business days)
Exceeded by 1.3 business days
Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.3 business hours
Scheduled
Duration: 13.0 business days (threshold: 2.0 business days)
Exceeded by 11.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)