I would like to place a request for the blood pressure machine to be serviced. Serial numbers for this device is:
Welch Allyn
Asset ID 202012104059
SN 21-100079853620
Welch Allyn
SN 21-100086703720
2/13/26 AJinerson - Email logged on WO-01351571. Received email back from Robin confirming tech visit for Thurs. 2/19 between 1pm-3pm for both WOs.
WO-01351571
WO-01351567
2/13/26 AJinerson - Email logged on WO-01351571. Sent email to Robin Ross offering tech visit on Thurs. 2/19 with eta between 1pm-3pm. This is the soonest date we could get HCP tech on-site as other local HCP tech is on PTO, and other local HCP tech is already scheduled w/ repairs thru 2/19.
Site has 2 WOs:
WO-01351571
WO-01351567
2/13/26 AJinerson - Call logged on WO-01351571. Called Robin Ross at (678) 941-6245. Spoke with operator and was transferred to front office. Robin was in meeting but staff took message for her to call us back.
🔧Work Performed
2/19 DI: COMPLETED NIBP TESTING WITH SIM-CUBE + SPO2 TESTING WITH OX-SIM
NIBP TESTING RESULTS:
NORMAL SETTING (120/80)
TEST 1: 117/80
TEST 2: 116/82
TEST 3: 116/81
AVERAGE: 116/81
HIGH SETTING (190/120)
TEST 1: 185/131
TEST 2: 182/120
TEST 3: 185/131
AVERAGE: 184/127
LOW SETTING (80/40)
TEST 1: 76/48
TEST 2: 69/44
TEST 3: 87/54
AVERAGE: 77/37
*FOUND BROKEN NIBP CUFF CLIP, REPLACED FROM HERO KIT (BP46 // QTY 1)
SPO2 TESTING RESULTS:
SPO2 TEST: 100%
PULSE RATE TEST: 60 BPM
*FOUND DAMAGED / EXPOSED WIRING ON SPO2 CABLE, WILL NEED TO ORDER REPLACEMENT (NONIN SPO2 SENSOR // 3278-010 // QTY 1)
🔍Technician Findings
2/19 DI: CONFIRMATION TESTING ON WELCH ALLYN CONNEX MONITOR
⚠️Problem Description
Perform full functional testing on NIBP and SPO2.
Welch Allyn
Asset ID 202012104059
SN 21-100079853620 https://www.ebiotrack.com/workorder.php?wo=71676
📧
Email
Completed Feb 13, 2026
2/13/26 AJinerson - Email logged on WO-01351571. Received email back from Robin confirming tech visit for Thurs. 2/19 between 1pm-3pm for both WOs.
WO-01351571
WO-01351567
📧
Email
Completed Feb 13, 2026
2/13/26 AJinerson - Email logged on WO-01351571. Sent email to Robin Ross offering tech visit on Thurs. 2/19 with eta between 1pm-3pm. This is the soonest date we could get HCP tech on-site as other local HCP tech is on PTO, and other local HCP tech is already scheduled w/ repairs thru 2/19.
Site has 2 WOs:
WO-01351571
WO-01351567
📞
Call
Completed Feb 13, 2026
2/13/26 AJinerson - Call logged on WO-01351571. Called Robin Ross at (678) 941-6245. Spoke with operator and was transferred to front office. Robin was in meeting but staff took message for her to call us back.
Work Order: WO-01351567
Account: CenterWell (Humana)
Customer Case Number:
Location: CenterWell Marietta
Address: 210 Cobb Pkwy SE S, Marietta, GA 30060
Manufacturer:
Model #:
Serial #:
Contact Name: Robin Ross
Contact Phone: 678-941-6245
Contact Email: rross23@centerwell.com
Due Date: 2/18/2026
Timeline
📞
Case Linked Feb 10, 3:36 PM
Case Number:00567195
Subject:HCP L2 Review
Status:Closed
⏳4.0 business days
📋
▶
2
Work Order Created Feb 13, 10:43 AM
Work Order Created → Status: On Hold
⏸️
Status: On Hold by Derek Reynolds
From:Entered
To:On Hold
Duration in Previous:0m
📅
Status: Ready for Scheduling by Derek ReynoldsFeb 13, 11:00 AM
From:On Hold
To:Ready for Scheduling
Duration in Previous:16m
👷
▶
2
Technician Assigned Feb 13, 11:30 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:30m
🗓️
▶
2
Status: Scheduled Feb 13, 4:31 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For:2026-02-19T19:00:00.000+0000
⏳0.9 business days
📅
Dispatch Scheduled by Abby JinersonFeb 16, 2:58 PM
Scheduled For:2026-02-19T18:00:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by Dylan IngrahamFeb 19, 1:59 PM
From:Scheduled
To:Tech On Site
Duration in Previous:5d 21h
🔩
▶
2
4x Parts Added Feb 19, 5:49 PM
4x Parts Added → Status: Completed
✔️
Status: Completed by Dylan Ingraham
From:Tech On Site, Completed
To:Completed, Incomplete
Duration in Previous:3h 53m, 0m
🏁
Status: Closed by Wendy ArguetaFeb 20, 8:30 AM
From:Incomplete
To:Closed
Duration in Previous:14h 37m
⏳3.0 business days
📄
▶
4
Status: Ready to Bill Feb 24, 12:13 PM
Status: Ready to Bill → Status: Billing Review → Invoice Created → Status: Invoiced
💵
Status: Billing Review by Diane Patton
From:Invoice Pending, Billing Review
To:Billing Review, Invoice Pending
Duration in Previous:0m
🧾
Invoice Created
Invoice Number:SM-254752
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
Bottlenecks
Assigned
Duration: 5.0 business hours (threshold: 4.0 business hours)
Exceeded by 1.0 business hours
Scheduled
Duration: 3.3 business days (threshold: 2.0 business days)
Exceeded by 1.3 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)