I would like to place a request for the blood pressure machine to be serviced. Serial numbers for this device is:
Welch Allyn
Asset ID 202012104059
SN 21-100079853620
Welch Allyn
SN 21-100086703720
2/13/26 AJinerson - Email logged on WO-01351571. Received email back from Robin confirming tech visit for Thurs. 2/19 between 1pm-3pm for both WOs.
WO-01351571
WO-01351567
2/13/26 AJinerson - Email logged on WO-01351571. Sent email to Robin Ross offering tech visit on Thurs. 2/19 with eta between 1pm-3pm. This is the soonest date we could get HCP tech on-site as other local HCP tech is on PTO, and other local HCP tech is already scheduled w/ repairs thru 2/19.
Site has 2 WOs:
WO-01351571
WO-01351567
2/13/26 AJinerson - Call logged on WO-01351571. Called Robin Ross at (678) 941-6245. Spoke with operator and was transferred to front office. Robin was in meeting but staff took message for her to call us back.
🔧Work Performed
2/19 DI: COMPLETED NIBP TESTING WITH SIM-CUBE + SPO2 TESTING WITH OX-SIM
NIBP TESTING RESULTS:
NORMAL SETTING (120/80)
TEST 1: 118/82
TEST 2: 117/80
TEST 3: 118/81
AVERAGE: 117/81
HIGH SETTING (190/120)
TEST 1: 185/133
TEST 2: 184/131
TEST 3: 185/132
AVERAGE: 185/132
LOW SETTING (80/40)
TEST 1: 82/50
TEST 2: 78/44
TEST 3: 75/49
AVERAGE: 78/47
SPO2 TESTING RESULTS:
SPO2 TEST: 98%
PULSE RATE TEST: 60 BPM
🔍Technician Findings
2/19 DI: CONFIRMATION TESTING ON WELCH ALLYN CONNEX MONITOR
SERIAL NUMBER LISTED IN PROBLEM DESCRIPTION IS INCORRECT
CORRECT ASSET#: 202012104063
CORRECT SERIAL#: 21100079883620
⚠️Problem Description
Perform full functional testing on NIBP and SpO2 on Vitals Machine.
Welch Allyn
SN 21-100086703720 https://www.ebiotrack.com/workorder.php?wo=71677
📋
Inbound from +17275097677
Completed Feb 19, 2026
customer having issues after tech visit
📧
Email:RE: EMSAR Service Request - CenterWell Marietta - 210 Cobb Pkwy SE S Marietta, GA 30060 - WO-01351571
Completed Feb 13, 2026
From: abby.jinerson@emsar.com
To: rross23@centerwell.com
Hi Robin,
We have our technician, Dylan Ingraham, scheduled to visit on Thursday, 2/19 between 1:00 p.m. – 3:00 p.m.
Please let us know if there are any arrival instructions that you would like us to make note of for this visit as well. Thank you for confirming!
Best Regards,
Abby Jinerson
Account Service Coordinator
Work Phone: (512) 593-6038
abby.jinerson@emsar.com <mailto:abby.jinerson@emsa
📧
Email:RE: EMSAR Service Request - CenterWell Marietta - 210 Cobb Pkwy SE S Marietta, GA 30060 - WO-01351571
Completed Feb 13, 2026
From: rross23@centerwell.com
To: abby.jinerson@emsar.com
Hi Abby,
Thursday 2/19 1-3 pm will work, thank you.
Robin
Robin Ross
Center Administrator
210 Cobb Parkway | Suite 100 | Marietta, GA 30060
C 470-307-6107 | O 678-941-6245
RRoss23@centerwell.com
CenterWellPrimaryCare.com
From: Abby Jinerson <abby.jinerson@emsar.com>
Sent: Friday, February 13, 2026 11:29 AM
To: Robin Ross <rross23@centerwell.com>
📧
Email: EMSAR Service Request - CenterWell Marietta - 210 Cobb Pkwy SE S Marietta, GA 30060 - WO-01351571
Completed Feb 13, 2026
To: rross23@centerwell.com
CC:
BCC: abby.jinerson@emsar.com
Attachment: --none--
Subject: EMSAR Service Request - CenterWell Marietta - 210 Cobb Pkwy SE S Marietta, GA 30060 - WO-01351571
Body:
Good morning, Robin,
I'm following up regarding scheduling our technician's visit for the repair services needed on the medical equipment at the below location.
CenterWell Marietta - 210 Cobb Pkwy SE S Marietta, GA 30060
We currently have our technician available to visit on Thursday, 2/19 with arr
📋
Outbound to +16789416245
Completed Feb 13, 2026
2/13/26 AJinerson - Call logged on WO-01351571. Called Robin Ross at (678) 941-6245. Spoke with operator and was transferred to front office. Robin was in meeting but staff took message for her to call us back.
Work Order: WO-01351571
Account: CenterWell (Humana)
Customer Case Number:
Location: CenterWell Marietta
Address: 210 Cobb Pkwy SE S, Marietta, GA 30060
Manufacturer:
Model #:
Serial #:
Contact Name: Robin Ross
Contact Phone: 678-941-6245
Contact Email: rross23@centerwell.com
Due Date: 2/18/2026
Timeline
📞
Case Linked Feb 10, 3:36 PM
Case Number:00567195
Subject:HCP L2 Review
Status:Closed
⏳4.0 business days
📋
▶
2
Work Order Created Feb 13, 11:02 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Derek Reynolds
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
👷
▶
2
Technician Assigned Feb 13, 11:30 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:26m
🗓️
▶
2
Status: Scheduled Feb 13, 4:30 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For:2026-02-19T18:00:00.000+0000
⏳0.9 business days
📅
Dispatch Scheduled by Abby JinersonFeb 16, 2:58 PM
Scheduled For:2026-02-19T17:00:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by Dylan IngrahamFeb 19, 2:03 PM
From:Scheduled
To:Tech On Site
Duration in Previous:5d 21h
⏱️
▶
2
4x Labor Added Feb 19, 5:50 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Dylan Ingraham
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:3h 50m
⏳3.8 business days
📄
▶
4
Status: Ready to Bill Feb 24, 12:12 PM
Status: Ready to Bill → Status: Invoice Pending → Invoice Created → Status: Invoiced
📨
Status: Invoice Pending by Diane Patton
From:Ready to Bill
To:Invoice Pending
Duration in Previous:1m
🧾
Invoice Created
Invoice Number:SM-254752
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
Bottlenecks
Assigned
Duration: 5.0 business hours (threshold: 4.0 business hours)
Exceeded by 1.0 business hours
Scheduled
Duration: 3.3 business days (threshold: 2.0 business days)
Exceeded by 1.3 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)