Zone 4
WD damaged leveling feet caps and torn UPH
We need to send in EMSAR Justin Armas. This will be Zone 4 Dispatch to the Service Company, FAIR OAKS, CA location. It
is approx. 4X hours 30 minutes round trip. If a different service location is used, Midmark approval is required before setting up
service. on this dispatch. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at
844-856-1230. Thank you!
3/13/26 - JArmas - customer texted and asked if I could reschedual for the 23rd, he stated he would not be on site and wanted to be there for the repair.
3/9/26 RBerry- Spoke with Steven Venegas, asked if we could schedule this WO and WO-01354694 with WO-01351684 and WO-01351685 on 3/11/26. Steven requested that we schedule all of these next week when he will be onsite. Scheduled for 3/16/26 with an arrival time between 10AM-12PM. See logged call on WO-01354693
2/20 KHardison: Updated due date.
1ZE444250147884282
1 of 2 Piece Shipment
Scheduled Delivery
Today, February 20 by 10:30 A.M.
LINE NO: 1.1 QTY: 4 ITEM: 053-0050-24 SERIAL #: DESCRIPTION: HOLE PLUG, 1.000 DIA, NIMBUS
LINE NO: 2.1 QTY: 1 ITEM: 002-10108-860 SERIAL #: DESCRIPTION: 630 PREMIUM 28" UPHOLSTERY, LATTE
2-18 Mburris called set appt w/ Steven Venegas 2-24 10am / tech is on PTO
2-17 Mburris called LM on Vmail
2/13/2026jsells
spoke with Steve, and I gave him the work order number and let him know the work order number
🔧Work Performed
Installed new leveling feet caps
no travel on site
🔍Technician Findings
Parts not on site, will reschedule, while on site facility asked if I could reposition chairs, as this was a new delivery.
⚠️Problem Description
Zone 4
WD damaged leveling feet caps and torn UPH
We need to send in EMSAR Justin Armas. This will be Zone 4 Dispatch to the Service Company, FAIR OAKS, CA location. It
is approx. 4X hours 30 minutes round trip. If a different service location is used, Midmark approval is required before setting up
service. on this dispatch. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at
844-856-1230. Thank you!
3/9/26 RBerry- Spoke with Steven Venegas, asked if we could schedule this WO and WO-01354694 with WO-01351684 and WO-01351685 on 3/11/26. Steven requested that we schedule all of these next week when he will be onsite. Scheduled for 3/16/26 with an arrival time between 10AM-12PM. See logged call on WO-01354693
📋
Outbound to +18185777981
Completed Feb 18, 2026
2-18 Mburris called set appt w/ Steven Venegas 2-24 10am
📋
Outbound to +18185777981
Completed Feb 17, 2026
2-17 Mburris called LM on Vmail
📋
Outbound to +18185777981
Completed Feb 13, 2026
spoke with Steve, and I gave him the work order number and let him know the work order number
📞
Call
Completed Feb 13, 2026
called the customer and provided the work order number, having ring central issues with logging my call
📅
WO-01351684 - Repair - 626 (Series) Chair - San Jose - Santa Clara County VHC
Mar 23, 2026 4:00pm – 4:30pm
Work Order: WO-01351684
Account: MIDMARK
Customer Case Number: SR 1538546
Location: Santa Clara County VHC
Address: 1410 S Bascom Ave, San Jose, CA 95128
Manufacturer: Midmark
Model #: 626 (Series) Chair
Serial #: V2893495
Contact Name: Steven Venegas
Contact Phone: 18185777981
Contact E
PDF
00568349 SRA
Feb 13, 2026
PDF
San Jose 3-23-26 8546
Mar 23, 2026
PDF
San Jose 3-5-26 8546
Mar 23, 2026
Timeline
📞
Case Linked Feb 13, 2:06 PM
Case Number:00568349
Subject:Repair
Status:Closed
📋
Work Order Created Feb 13, 3:50 PM
Work Order:WO-01351684
Type:Repair
Priority:P4
📅
Status: Ready for Scheduling by Jessica SellsFeb 13, 3:56 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:6m
⏳2.0 business days
👷
▶
2
Technician Assigned Feb 17, 2:57 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:3d 23h
🗓️
▶
2
Status: Scheduled Feb 18, 1:39 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2026-02-24T18:00:00.000+0000
⏳4.0 business days
📅
Dispatch Scheduled by Michael BurrisFeb 23, 4:50 PM
Scheduled For:2026-03-04T18:00:00.000+0000
⚠️6.9 business days
📅
Dispatch Scheduled by Michael BurrisMar 3, 4:30 PM
Scheduled For:2026-03-05T18:00:00.000+0000
⏳2.9 business days
🔧
▶
3
Status: Tech On Site Mar 5, 10:50 AM
Status: Tech On Site → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Justin Armas
From:Tech On Site, Scheduled
To:Scheduled, Tech On Site
Duration in Previous:2m, 0m
📅
Dispatch Scheduled by Justin Armas
Scheduled For:2026-03-05T16:00:00.000+0000
⏳2.0 business days
⏱️
5x Labor Added Mar 6, 9:55 PM
Type:Labor, Travel
Status:Open
Qty:3, 134
🗓️
▶
2
Status: Scheduled Mar 6, 10:01 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Justin Armas
Scheduled For:2026-03-11T15:00:00.000+0000
📅
Dispatch Scheduled by Justin ArmasMar 6, 10:13 PM
Scheduled For:2026-03-11T16:00:00.000+0000
⏳1.2 business days
📅
Dispatch Scheduled by Rhea BerryMar 9, 10:03 PM
Scheduled For:2026-03-16T19:30:00.000+0000
⏳4.2 business days
📅
Dispatch Scheduled by Justin ArmasMar 15, 12:54 PM
Scheduled For:2026-03-23T19:30:00.000+0000
⏳4.0 business days
📅
Dispatch Scheduled by Michael BurrisMar 19, 12:02 PM
Scheduled For:2026-03-23T20:00:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by Justin ArmasMar 23, 3:43 PM
From:Scheduled
To:Tech On Site
Duration in Previous:16d 16h
✔️
Status: Completed by Justin ArmasMar 23, 5:10 PM
From:Tech On Site
To:Completed
Duration in Previous:1h 26m
⏱️
Labor Added Mar 23, 9:49 PM
Type:Labor
Status:Open
Qty:0.5
🏁
Status: Closed by Justin ArmasMar 23, 9:58 PM
From:Completed
To:Closed
Duration in Previous:4h 48m
⏳3.3 business days
📄
Status: Ready to Bill by Nancy SuarezMar 26, 2:04 PM
From:Closed
To:Ready to Bill
Duration in Previous:2d 16h
📨
Status: Invoice Pending by Nancy SuarezMar 27, 2:03 PM
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:23h 58m, 0m
⏳1.0 business days
🧾
Invoice Created Mar 29, 10:44 AM
Invoice Number:SM-257704
Bottlenecks
Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours
Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 1.0 business days
Scheduled
Duration: 11.7 business days (threshold: 2.0 business days)
Exceeded by 9.7 business days
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)