Zone 4
WD damaged leveling feet caps and torn UPH
We need to send in EMSAR Justin Armas. This will be Zone 4 Dispatch to the Service Company, FAIR OAKS, CA location. It
is approx. 4X hours 30 minutes round trip. If a different service location is used, Midmark approval is required before setting up
service. on this dispatch. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at
844-856-1230. Thank you!
3/13/26 - JArmas - customer texted and asked if I could reschedual for the 23rd, he stated he would not be on site and wanted to be there for the repair.
3/9/26 RBerry- Spoke with Steven Venegas, asked if we could schedule this WO and WO-01354694 with WO-01351684 and WO-01351685 on 3/11/26. Steven requested that we schedule all of these next week when he will be onsite. Scheduled for 3/16/26 with an arrival time between 10AM-12PM. See logged call on WO-01354693
2-18 Mburris called set appt w/ Steven Venegas 2-24 10am / tech is on PTO
2-17 Mburris called LM on Vmail
🔧Work Performed
3/23/ - Installed new top
🔍Technician Findings
3/5/26 - Parts have not arrived yet, will return
no labor or travel.
⚠️Problem Description
Zone 4
WD damaged leveling feet caps and torn UPH
We need to send in EMSAR Justin Armas. This will be Zone 4 Dispatch to the Service Company, FAIR OAKS, CA location. It
is approx. 4X hours 30 minutes round trip. If a different service location is used, Midmark approval is required before setting up
service. on this dispatch. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at
844-856-1230. Thank you!
3/9/26 RBerry- Spoke with Steven Venegas, asked if we could schedule this WO and WO-01354694 with WO-01351684 and WO-01351685 on 3/11/26. Steven requested that we schedule all of these next week when he will be onsite. Scheduled for 3/16/26 with an arrival time between 10AM-12PM. See logged call on WO-01354693
📅
WO-01351685 - Repair - 626 (Series) Chair - San Jose - Santa Clara County VHC
Mar 23, 2026 4:30pm – 5:00pm
Work Order: WO-01351685
Account: MIDMARK
Customer Case Number: SR 1538546
Location: Santa Clara County VHC
Address: 1410 S Bascom Ave, San Jose, CA 95128
Manufacturer: Midmark
Model #: 626 (Series) Chair
Serial #: V2895237
Contact Name: Steven Venegas
Contact Phone: 18185777981
Contact E
Timeline
📞
Case Linked Feb 13, 2:06 PM
Case Number:00568349
Subject:Repair
Status:Closed
📋
Work Order Created Feb 13, 3:50 PM
Work Order:WO-01351685
Type:Repair
Priority:P4
📅
Status: Ready for Scheduling by Jessica SellsFeb 13, 3:56 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:5m
⏳2.0 business days
👷
▶
2
Status: Assigned Feb 17, 2:58 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Michael Burris
Technician:Justin Armas
🗓️
▶
2
Status: Scheduled Feb 18, 1:38 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2026-02-24T18:00:00.000+0000
⏳4.0 business days
📅
Dispatch Scheduled by Michael BurrisFeb 23, 4:50 PM
Scheduled For:2026-03-04T18:00:00.000+0000
⚠️6.9 business days
📅
Dispatch Scheduled by Michael BurrisMar 3, 4:31 PM
Scheduled For:2026-03-05T18:00:00.000+0000
⏳2.9 business days
🔧
Status: Tech On Site by Justin ArmasMar 5, 10:53 AM
From:Scheduled
To:Tech On Site
Duration in Previous:14d 21h
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Mar 6, 10:03 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Justin Armas
Scheduled For:2026-03-11T17:00:00.000+0000
⏳1.2 business days
📅
Dispatch Scheduled by Rhea BerryMar 9, 10:04 PM
Scheduled For:2026-03-16T20:30:00.000+0000
⏳4.2 business days
📅
Dispatch Scheduled by Justin ArmasMar 15, 12:55 PM
Scheduled For:2026-03-23T20:30:00.000+0000
⏳4.0 business days
📅
Dispatch Scheduled by Michael BurrisMar 19, 12:02 PM
Scheduled For:2026-03-23T21:00:00.000+0000
📅
Dispatch Scheduled by Justin ArmasMar 19, 7:43 PM
Scheduled For:2026-03-23T20:30:00.000+0000
⏳2.5 business days
🔧
Status: Tech On Site by Justin ArmasMar 23, 3:44 PM
From:Scheduled
To:Tech On Site
Duration in Previous:16d 16h
✔️
Status: Completed by Justin ArmasMar 23, 5:10 PM
From:Tech On Site
To:Completed
Duration in Previous:1h 26m
⏱️
▶
2
3x Labor Added Mar 23, 9:57 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Justin Armas
From:Completed
To:Closed
Duration in Previous:4h 47m
⏳3.3 business days
📄
Status: Ready to Bill by Nancy SuarezMar 26, 2:05 PM
From:Closed
To:Ready to Bill
Duration in Previous:2d 16h
📨
Status: Invoice Pending by Nancy SuarezMar 27, 2:03 PM
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:23h 58m, 0m
⏳1.0 business days
🧾
Invoice Created Mar 29, 10:44 AM
Invoice Number:SM-257704
Bottlenecks
Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours
Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 1.0 business days
Scheduled
Duration: 11.7 business days (threshold: 2.0 business days)
Exceeded by 9.7 business days
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)